BSOD and Random Driver Display Errors

By Vanja126 · 36 replies
Mar 5, 2018
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  1. Blue Screen. BCCode: 1e
    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80003489556
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Link to minidump files: http://s000.tinyupload.com/?file_id=58607807983375511523

    I often have "display driver stopped responding and has recovered" error when watching videos or playing games so I assume it is something related to the graphics card?

    I would appreciate any help on my issue. Thanks!
     
  2. holdum323

    holdum323 Banned Posts: 1,725   +453

    Hi I use a free program called "Who Crashed". http://www.resplendence.com/whocrashed It reads your dump files and might help you and lead you to your BSOD.
    Also check with your manufacture for the latest graphics driver.
    Here's link by HTG.https://www.howtogeek.com/135976/how-to-update-your-graphics-drivers-for-maximum-gaming-performance/
    Here's article by HTG https://www.howtogeek.com/163452/everything-you-need-to-know-about-the-blue-screen-of-death/
    Welcome to techspot! Let us know how things go.
     
    Last edited: Mar 6, 2018
  3. Vanja126

    Vanja126 TS Rookie Topic Starter

    Hi, I already installed latest graphics drivers but the issue still exists. I tried install older drivers too without any progress. Memcheck and EVGA OC scanner tests do not show any problems with memory or graphics card.
     
    holdum323 likes this.
  4. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,398   +861

    holdum323 likes this.
  5. Vanja126

    Vanja126 TS Rookie Topic Starter

    Ok, I will try it. I used Driver Sweeper for uninstalling drivers so far.
     
  6. holdum323

    holdum323 Banned Posts: 1,725   +453

    Last edited: Mar 6, 2018
  7. Vanja126

    Vanja126 TS Rookie Topic Starter

  8. holdum323

    holdum323 Banned Posts: 1,725   +453

    Hi Thanks for your reply. You said you checked memory. How about heat? I use a free program called "Speecy"
    https://www.ccleaner.com/speccy
    Average Temperature 50 °C
    Caches
    L1 Data Cache Size 4 x 64 KBytes
    L1 Instructions Cache Size 4 x 64 KBytes
    L2 Unified Cache Size 4 x 1024 KBytes
    Cores
    Core Speed Multiplier Bus Speed Temperature Threads
    Core 0 800.6 MHz x 8.0 100.1 MHz 50 °C APIC ID: 0
    Core 1 800.6 MHz x 8.0 100.1 MHz 50 °C APIC ID: 1
    Core 2 800.6 MHz x 8.0 100.1 MHz 50 °C APIC ID: 2
    Core 3 800.6 MHz x 8.0 100.1 MHz 50 °C APIC ID: 3
    Who crashed showed ntosknl.exe. You can Google that.
     
    Last edited: Mar 6, 2018
  9. Vanja126

    Vanja126 TS Rookie Topic Starter

  10. holdum323

    holdum323 Banned Posts: 1,725   +453

  11. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,398   +861

    "BSOD with a ntosknl.exe error" usually is more of an indicator of an issue rather than the offending software. Look for the malfunctioning module (sometimes called 'offending module' or 'faulting module')
     
    Last edited: Mar 6, 2018
    holdum323 likes this.
  12. Vanja126

    Vanja126 TS Rookie Topic Starter

    Yes, I have tried many things in past 6 months since I started to get this problem without a permanent solution. I am getting totally random display driver error usually when I run some games (sometimes after 5 min, sometimes after few hours sometimes it does not happen for days) or much rarer when I am watching streams or videos (like once in a week). So it is not easy to test it. If I change something I can just keep using PC until problem emerge again which may need hours or days. I can also do a clean boot, but am I be able to run game to provoke issue with minimal drivers?
    I do not use overclock. I used Memtest86 for at least 8h last time once this problem starts to emerge.

    The only thing that helped me for a while was turning off Asus anti-surge protection in BIOS which gave me a month period without driver error. However, a problem emerged again even with this option shot down. I did not change any part or module in meantime.
     
  13. holdum323

    holdum323 Banned Posts: 1,725   +453

  14. Vanja126

    Vanja126 TS Rookie Topic Starter

    Hi, thank you once again for a response. Yes, I already tried to turn off all visual effects on the desktop, I updated the drivers (even installed several old versions to try), I even changed GPU processing time in the registry but unfortunately, it did not solve my problem.
     
  15. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,398   +861

  16. Vanja126

    Vanja126 TS Rookie Topic Starter

  17. Vanja126

    Vanja126 TS Rookie Topic Starter

    Ok, I just tried to run HW info to determinate voltage fluctuation and I got BSOD again. There is the screenshot: http://prntscr.com/inutyg

    Unfortunately, I cannot locate any new .dmp file.
     
  18. holdum323

    holdum323 Banned Posts: 1,725   +453

    Hi It seems I have spent my time suggesting things you have already tired. I'm thinking that @Cycloid Torus suggestion about the PSU maybe the next step. You know it crashes while gaming or streaming. If it's not graphics, RAM, heat,ect; the PSU would be the next thing. Did you run the "Hot CPU Tester" Just curious if it passed on the tests!
     
  19. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,398   +861

    You might try googling the error... I did and first result said " usually caused by a bad sector, a virus, a hard disk error or a failing RAM memory"

    Your long test using memtest86 indicates RAM is ok.

    Totals on wattages look good. Your PSU has 2 +12v 24 Amp rails... make sure you haven't piled up everything on the same rail - you have a number of devices.

    Try HW again. I do not think the problem is closely related to the software - too many variations. It might still be heat 49C for CPU is high enough so if it were mine I would renew thermal paste and check fan - my Xeon runs about 40C - same with GPU - it seems a bit high as I woul expect about 50C .... these values are for idle/light use and the temps you photoed would be fine for some average uses.

    Another thought might be to run CHKDSK /F on the HDD. If that goes ok, might try CHKDSK /R - first one fixes corrupt files...second one, which takes a couple of hours, checks integrity of the HDD media sector by sector. Since you have so many BSODs, you may want to delay running CHKDSK /r as relocating information between sectors data can be lost if a crash. Turn off disk cache first (http://www.thewindowsclub.com/enable-disable-disk-write-caching-windows-7-8) as that may help.

    Also, try another antimalware, just on the off chance there is a virus.
     
  20. MadelineYeoh

    MadelineYeoh TS Rookie

    Is your current driver in your GPU updated?
     
    holdum323 likes this.
  21. holdum323

    holdum323 Banned Posts: 1,725   +453

    Hi! I think Tim Fisher covers all things that cause BSOD. Would not hurt to run chkdsk /F as suggested by @Cycloid Torus.
    I personally don't think 50C is to high; or any thing to worry about. Mine has always ran around 50C. Here's link by Tim Fisher. "How to fix a BSOD" Have you done all these things?
    https://www.lifewire.com/how-to-fix-a-blue-screen-of-death-2624518
    If you can say that you have tried every thing in the above link and you still have BSOD, may be time to get a new gaming rig!;) I have given you my best shot, so I'm bowing out now; will observe this thread, and hopefully learn some thing new about the dreaded BSOD.:D Never to old to learn new things. Thanks for your question about BSOD.
    Team work is good!
    PS Most of these things have already have been suggested. Tim Fisher just puts them all in one place.
    Good luck. Let us know how things go!
     
    Last edited: Mar 7, 2018
  22. Vanja126

    Vanja126 TS Rookie Topic Starter

    I am sorry for spending your time letting you suggest many thing I already tried. I was hoping someone could know something more specific from these dump files. Yeah, I will try Hot CPU Tester test tonight. Already did chkdsk/ r a few days ago. Also, I have latest GPU drivers. Not sure how I could check my PSU voltages under load as HW info seems to trigger BSOD every time as soon I start the program. Speedfan also doing the same issue. In BIOS 12v rail is showing 12.15v which seems to be fine.
     
  23. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,398   +861

    DMP files are best checked by you using BlueScreenView or WhoCrashed. The free, personal version software is available... https://www.techspot.com/downloads/4927-bluescreenview.html and http://www.resplendence.com/whocrashed.

    Please describe result for CHKDSK /R which you have already successfully run. It is available in Event Viewer (https://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html).

    Another fine way of determining a problem is 'Reliability Monitor' (https://www.howtogeek.com/166911/re...windows-troubleshooting-tool-you-arent-using/ )

    You said, "HW info seems to trigger BSOD every time as soon I start the program." Excellent! Please examine these using the tools above. Since you have a recurring and reproducible error, we may be able to determine its source.

    You said, "In BIOS 12v rail is showing 12.15v which seems to be fine." While voltage is important, the voltage max/min values are more so. Further, AMPERAGE is a different issue (https://learn.sparkfun.com/tutorials/voltage-current-resistance-and-ohms-law/voltage)

    Looking forward to your information about the HW crashes.
     
    holdum323 likes this.
  24. Vanja126

    Vanja126 TS Rookie Topic Starter

    I also use Malwerbite regularly. Event Viewer: http://prntscr.com/io60cv
    Unfortunately, BSOD caused by HW info not left any dump file to examine as far I can tell.
     
  25. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,398   +861

    No bad sectors! Good. So HDD is 'good' - joining RAM. Virus and corrupted driver is left. Have you had any virus activity since your problem started?

    We need to find the 'faulting module' if any. Which BSOD utility did you use? (If not yet, try one.)

    What appeared in Reliability History?
     

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