BSOD appears with minidumps - playing certain video files

[dark_cossack]

i keep getting the BSOD while trying to play video clips sometimes... please help!
i have attached the minidump file

Thanks in advance,

Steve

 

[lewekleonek]

Figure out what's HEXPRO.sys. Google does not have it. If this is a driver then upgrade or un-install it and check if the crash goes away. Run anti-virus scanner, as well as trojan, malware scanners: Ad-aware and Spybot S&D.

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E8, {816e9f70, 81b5ec20, 0, 0}

Unable to load image HEXPRO.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for HEXPRO.sys
*** ERROR: Module load completed but symbols could not be loaded for HEXPRO.sys
*** WARNING: Unable to verify timestamp for avg7rsxp.sys
*** ERROR: Module load completed but symbols could not be loaded for avg7rsxp.sys
*** WARNING: Unable to verify timestamp for avg7rsw.sys
*** ERROR: Module load completed but symbols could not be loaded for avg7rsw.sys
Probably caused by : HEXPRO.sys ( HEXPRO+36f8 )

Followup: MachineOwner
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kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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INVALID_CANCEL_OF_FILE_OPEN (e8)
The fileobject passed to IoCancelFileOpen is invalid. It should have reference
of 1. The driver that called IoCancelFileOpen is at fault.
Arguments:
Arg1: 816e9f70, FileObject passed to IoCancelFileOpen
Arg2: 81b5ec20, DeviceObject passed to IoCancelFileOpen
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  INTEL_CPU_MICROCODE_ZERO

BUGCHECK_STR:  0xE8

LAST_CONTROL_TRANSFER:  from 80614bd3 to 8053331e

STACK_TEXT:  
f5ef243c 80614bd3 000000e8 816e9f70 81b5ec20 nt!KeBugCheckEx+0x1b
f5ef2474 f9a836f8 81b5ec20 816e9f70 817635c0 nt!IoCancelFileOpen+0x2a
WARNING: Stack unwind information not available. Following frames may be wrong.
f5ef24b4 f9a87001 81b5ec20 817635c0 f5ef2490 HEXPRO+0x36f8
f5ef24d8 804e3d38 81b5ec20 817635c0 f9a89d00 HEXPRO+0x7001
f5ef2508 f7dc9bb1 f5ef2750 f7dd0a17 81797a30 nt!IopfCompleteRequest+0xa2
f5ef2510 f7dd0a17 81797a30 817635c0 00000000 Fastfat!FatCompleteRequest_Real+0x49
f5ef2520 f7dd086d 81763790 819b6510 00000000 Fastfat!FatCommonCreate+0x12d6
f5ef2750 f7dcdce0 81797a30 817635c0 81763790 Fastfat!FatCommonCreate+0x1136
f5ef2794 804e37f7 81a0bc30 817635c0 f9a89d00 Fastfat!FatFsdCreate+0x52
f5ef27a4 f9a870c0 817637b4 00000000 81bced28 nt!IopfCallDriver+0x31
f5ef27b8 804e37f7 81b5ecd8 817635c0 817637d8 HEXPRO+0x70c0
f5ef27c8 805c51a7 81769ef8 817637bc 816e9f70 nt!IopfCallDriver+0x31
f5ef27ec f9e1a311 81b5ec20 817635c0 01000000 nt!IoForwardIrpSynchronously+0x5c
f5ef2848 f9e1a596 81769ef8 817635c0 81b5ec20 avg7rsxp+0x2311
f5ef2874 f9e197c1 81a0b478 81769ef8 f5ef298c avg7rsxp+0x2596
f5ef2884 f9f5c436 81a0b478 817635c0 817635d0 avg7rsxp+0x17c1
f5ef298c 8056316c 81ba3030 00000000 81804df8 avg7rsw+0x436
f5ef2a14 8056729a 00000000 f5ef2a54 00000240 nt!ObpLookupObjectName+0x56a
f5ef2a68 80570b73 00000000 00000000 56452f00 nt!ObOpenObjectByName+0xeb
f5ef2ae4 80570c42 f5ef2c20 00000081 f5ef2b8c nt!IopCreateFile+0x407
f5ef2b40 80594a61 f5ef2c20 00000081 f5ef2b8c nt!IoCreateFile+0x8e
f5ef2bb4 80595064 f5ef2bdc 00000081 f5ef2c14 nt!CcPfGetSectionObject+0x91
f5ef2c48 80594643 f5ef2c70 00000000 00000000 nt!CcPfPrefetchSections+0x2b7
f5ef2c88 805944bf e2681000 00080000 815871e0 nt!CcPfPrefetchScenario+0x7b
f5ef2d04 805811af 815871e0 e3a6a780 00000000 nt!CcPfBeginAppLaunch+0x158
f5ef2d50 804fa4da 00000000 7c810867 00000001 nt!PspUserThreadStartup+0xeb
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


FOLLOWUP_IP: 
HEXPRO+36f8
f9a836f8 ??               ???

SYMBOL_STACK_INDEX:  2

FOLLOWUP_NAME:  MachineOwner

SYMBOL_NAME:  HEXPRO+36f8

MODULE_NAME:  HEXPRO

IMAGE_NAME:  HEXPRO.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  406a4448

STACK_COMMAND:  kb

FAILURE_BUCKET_ID:  0xE8_HEXPRO+36f8

BUCKET_ID:  0xE8_HEXPRO+36f8

Followup: MachineOwner
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