BSOD, can't access safe mode

By prrivera07 · 62 replies
Feb 20, 2010
  1. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    Alright; do you have Windows CD? if so boot from it; and try to repair your windows installation.

    Configure your computer to start from the CD-ROM drive. For more information about how to do this, refer to your computer's documentation or contact your computer manufacturer.

    Then insert your Windows XP Setup CD, and restart your computer.

    1. When the Press any key to boot from CD message is displayed on your screen, press a key to start your computer from the Windows XP CD.

    2. Press ENTER when you see the message To setup Windows XP now, and then press ENTER displayed on the Welcome to Setup screen.

    3. Do not choose the option to press R to use the Recovery Console.

    4. In the Windows XP Licensing Agreement, press F8 to agree to the license agreement.

    5. Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.

    6. Follow the instructions on the screen to complete Setup.

    I hope this will help alleviate your issue, in case you need further help let us know.
  2. prrivera07

    prrivera07 TS Rookie Topic Starter Posts: 26

    steps 1-4 are fine.
    then i get a screen that says

    use the up and down arrow keys to select an item in the list
    * to set up windows xp on the selected item, press enter
    *to create a partition in the unpartitioned space, press c
    *to delete the selected partition, press d.

    then it lists 4 partitions
    -: partition1 [fat]
    c: partition2 [ntfs]
    d: partition4 [unknown]
    g: partition3 [fat32]
  3. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    Do you have multiple Operating Systems running on this machine?

    Do you have any important files you may need on this hdd? and have you backed them up recently?

    -: partition1 [fat] <== ??? no drive letter?
    c: partition2 [ntfs] <=== this should be your existing XP installation
    d: partition4 [unknown] ???? size of this partition?
    g: partition3 [fat32]

    When you select C (assuming you have only one OS installed), it should tell you there is an existing installation of XP on that partition, and give you Repair option.
  4. prrivera07

    prrivera07 TS Rookie Topic Starter Posts: 26

    no i just have one os. and yes i have years worth of family photos on my hdd. i haven't backed them up.
    and when i select the C: drive it gives me two options
    1. format (quick)
    2. format
  5. krazieme8

    krazieme8 TS Rookie

    Do you have your Motherboard Installer?
  6. prrivera07

    prrivera07 TS Rookie Topic Starter Posts: 26

    i have no idea what that is.
  7. krazieme8

    krazieme8 TS Rookie

    Did you install a new device? Bsod usually occurs when you install a new device
  8. prrivera07

    prrivera07 TS Rookie Topic Starter Posts: 26

    no i just turned my system off, and the next day i got the bsod.
  9. krazieme8

    krazieme8 TS Rookie

    Try restoring a good registry copy.

    Boot to the Windows installation CD, select the repair installation to get to the recovery console, and type these commands to restore a Registry.

    delete c:\windows\system32\config\system
    delete c:\windows\system32\config\software
    delete c:\windows\system32\config\sam
    delete c:\windows\system32\config\security
    delete c:\windows\system32\config\default

    copy c:\windows\repair\system c:\windows\system32\config\system
    copy c:\windows\repair\software c:\windows\system32\config\software
    copy c:\windows\repair\sam c:\windows\system32\config\sam
    copy c:\windows\repair\security c:\windows\system32\config\security
    copy c:\windows\repair\default c:\windows\system32\config\default

    then restart your PC.
  10. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    I believe if you are getting that format message, it only means one thing and that is your hard disk's boot sector/partition has been damaged.

    Before proceeding further, a much safer way for you may be to get the hard disk out of your computer, and attach it (as secondary drive) to another fully functioning windows computer. Then download testdisk and analyze/fix your hdd with it. Usually if the hard disk is not physically damaged specially at Sector 0; you should be able to at least recover your data; if nothing more. All the help/documentation of testdisk is available at their site; however, its a very easy to use too and I think you can handle it :) So best of luck.

    Please let me know if you need further assistance.
  11. prrivera07

    prrivera07 TS Rookie Topic Starter Posts: 26

    i'm not really sure how to remove my drive in the first place, and second my other computer that i'm using now is a laptop and i'm not sure the drives are compatible.
  12. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    You might also still try just downloading and burning the Knoppix CD

    @Hi Archaen :wave:
    You might try downloading to try out Knoppix v6 also to see the v6 vs v5.1 differences. I know you once posted of how painful it was to mount a drive under Knoppix HOWEVER you were using Knoppix v5.1 at the time. You'll find Knopix 6.0 doesn't require the long list of all those linux mount commands.

    If one runs chkdsk to cleanup the filesystem (when needed) most computers running Knoppix v6 will simply mount the drive all on its own :)

    Ooops! My apologies! I just looked back at an old thread and realized i confused the author of the Knoppix v5.1 comments. It wasn't you:blush:
  13. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    No worries, but I have will have a look nonetheless ;) thankyou. Also I am unsure this user can try this; i wonder if there is some bootable ISO available with testdisk or similar software; I know there is UBCD; but Its not that easy to guide someone about its usage. I heard UBCD 5 (beta) is available but haven't had time to look at it so far.

    Have a look at this; if you have DVD/CD Writer, you can download iso image boot from it and try to fix your hard disk drive.

    I hope this will help in some way.
  14. prrivera07

    prrivera07 TS Rookie Topic Starter Posts: 26

    i'm running the partition recovery tool. is that what i should be running?
  15. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    Before we go further, please do remember that recovering partition/hdd is not that an easy task; so proceed with caution, and hopefully we'll get something out of this.

    here are the steps:

    1. Selection Partition Recovery as you rightfully understood already.
    2. Select the disk you would like to operate.
    3. Set the scanning scope of the disk, Partition Wizard can search the lost partition in the defined scope.
    4. Set the scanning method : quick scan or full scan (Full scan, Partition Wizard will give a scanning of all sectors in the chosen area).
    5. After the scanning, select the partitions you need from the list. Here, you should not only select the lost partition(s) but also the complete present partitions, and then click the button Finish. Partition Wizard will rebuild partition table for the chosen partitions
  16. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    I think Knoppix would be the simplest and safest way to try and recover the user data on their C drive (i.e. partition). I'm guessing
    > All their personal file/foders are on C:
    > Their G: partition is probably a recovery partition installed by the system vendor
    > The first unassigned FAT partition is probably also installed by the system vendor
    So is a question of what (if anything) is on the D partition but am of the opinion is best to recover everything from C: first using knoppix as is often and typically pretty straight forward

    I'm guessing it's the Windows installation (and boot data) on C: that's bad. So if they
    > Run chkdsk /r on the C: drive to fix any filesystem issues
    > Then simply burn and boot into Knoppix they can then explore the C drive, see their data and copy it to a USB external drive

    See [post=766270]How to recover your folders/files when Windows won’t boot[/post]
  17. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    Thats an excellent guide about Knopix LA. I guess prrivera07 probably has download the PW ISO from the link I gave him, however, there can be no harm whatsoever, if he choose to go the route you are advising; main objective here is get his HD accessible again so atleast he can recover his data IMHO. Regards
  18. prrivera07

    prrivera07 TS Rookie Topic Starter Posts: 26

    i'm gonna try using knoppix.
    so what you're saying is if i burn a bootable knoppix cd i should be able to explore my c: drive and copy its contents to another drive?
    because i have a 160gb wd ext hd.

    assuming this is true, once i get my files off my hd, i can do a clean install of windows?
  19. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    Follow the steps he has provided in the guide (linked given in the above post #41 by LA). If that works out perfectly, the answer is yes to both of your questions.
  20. prrivera07

    prrivera07 TS Rookie Topic Starter Posts: 26

    i've tried running chkdsk /r several times and it fails everytime.
    i have 2 windows recovery disks. one that came with a different xp computer and the one i downloaded and burned.

    one says it failed and the other says the drive encountered one or more unrecoverable errors.

    is chkdsk /r required before running knoppix?
  21. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    I'm not sure if your hard drive will automatically mount in this case but it won't hurt to simply boot from the Knoppix CD to find out
  22. prrivera07

    prrivera07 TS Rookie Topic Starter Posts: 26

    ive tried running knoppix.
    it stays on a black screen with a white x in the middle.
    now its just a black screen.
  23. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Arghh... Might indicate Knoppix is having a problem configuring itself for your hardware. There another two boot CD options you could try that may also allow you to browse your files and copy/paste to USB

    > There's a newer Knoppix v6.2 release (i hadn't updated my guide yet) which might help (i've seen at least one case where v6.2 worked better w/the hardware). Go back to the knoppix download site and try downloading/burning KNOPPIX_V6.2CD-2009-11-15-EN.iso (By the way, you do not want the knoppix version with Adriane in the filename)

    > You can also try Ubuntu Live CD. Once started, on Ubuntu menu, click Places->Home Folder to browse your folders

    In either case, be patient as i've seen the load process take several minutes to sometimes seem to make progress between startup screens while loading from CD.

    If these methods still fail, many people have posted good results using TestDisk or with other methods (as also among Archaen's earlier recommendations) for data recovery.

    In any case, hope you have some success with the Knoppix/Ubuntu route. Let us know
  24. prrivera07

    prrivera07 TS Rookie Topic Starter Posts: 26

    i've run the ubuntu live cd, and a black screen with a white ring in the middle comes up, i figured i'd just give it time to see what happens and 30 minutes later its still on that screen!
  25. atotalnoob

    atotalnoob TS Rookie

    they have brand names on each one, figure out the computer's HDD's brand name
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