Cannot Access My Computer My Documents Or File Search

[windowsman1980]

Just last night for the first time I have had trouble getting
into My computer, that is where my c and d and w drives are located.
Also I can't get into My Documents file, that is where my downloads
like music are located, and the third one that doesn't respond is
the findfast file search where you type in a specific file or folder and
it brings them up. The problem is whenever I click on one of the three
I get the same damn message that being.


Explorer has caused an error in BHO.LL
Explorer will now close.

If you continue to experience problems
try restarting your computer.

Well I ran norton and did a full system scan and ended up with
7 quaranteen files two of which have that trojan virus, I also
did repairs to everything along with disk framentation and disk integrity
scan, everything says okay, but I keep having problems with this
file. How do I fix it?

 

[Fred]

I had a similar problem once before but in my case there was a read error on the hard drive that was causing the problem. Same story- I clicked on my computer and it gave some error about Explorer, and I got the same from search etc. just like you. To fix this one you might have to reinstall windows, but I would back up your files first. You might have to slave your hard drive to another computer to do that or move the files off to a USB drive or something. In my case I didn't have another computer to slave the files to, but I did have an external hard drive and a copy of BART PE. I was able to use the file manager program in BART PE to copy and paste all my files onto an external USB drive. Then I bought a new hard drive (because I knew the one in question had read errors on it) and formatted and installed windows on it. If your problem is just caused by a virus you might get away with doing Windows repair with the XP CD, or you might have to repave it (format and reinstall).

 

[windowsman1980]

Thanks for the info. I was discussing this problem with my dad
and he said it might be better to upgrade to a new
computer. Since this one is a 97. It isn't a major crash,
it's just a minor inconvienience to get to the files. Instead
of going from the desktop I have to use the run menu. We
think something came in off the music program. Maybe
a zip file. That Trojan virus has been showing up alot lately.