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Computer rebooting. Event Viewer says: The computer has rebooted from a bugcheck

By timkdodson · 7 replies
Nov 3, 2011
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  1. Hello,

    My computer has started restarting itself several times a day... I looked in the event log and see a bunch of these errors (listed below)

    Can anyone tell me how to look in the memory.dmp file? I cannot seem to get it to upload on this site, it keeps erroring out. (Perhaps a work firewall) ... I can attach it later if that would help ... can anyone help me figure out what is causing this? This computer was previously working fine. I *think* this loosely correlates with when I updated to Microsoft Office 2010, but I'm not 100% sure about that.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x00000008, 0x8e7e4750, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .

    - System

    - Provider

    [ Name] Microsoft-Windows-WER-SystemErrorReporting
    [ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
    [ EventSourceName] BugCheck

    - EventID 1001

    [ Qualifiers] 16384

    Version 0

    Level 2

    Task 0

    Opcode 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2011-11-03T14:33:13.000000000Z

    EventRecordID 28351


    - Execution

    [ ProcessID] 0
    [ ThreadID] 0

    Channel System

    Computer CMCD088574


    - EventData

    param1 0x0000007f (0x00000008, 0x8e7e4750, 0x00000000, 0x00000000)
    param2 C:\Windows\MEMORY.DMP
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,974   +74

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually
  3. timkdodson

    timkdodson TS Rookie Topic Starter

    Sorry, I meant to attach the files the same day and forgot... my firewall at work was blocking me for some reason. I threw them in my DropBox and can attach from home now. I could only find 2 dumps, a minidump and a full size dump... the full size dump was WAAAY over the limit, so I am attaching the minidump.

    Attached Files:

  4. Route44

    Route44 TechSpot Ambassador Posts: 11,974   +74

    Are you running anything from Symantec?
  5. timkdodson

    timkdodson TS Rookie Topic Starter

    Yes... I have something running in the tray "Symantec Endpoint Protection" and when I open it up it has enabled Antivirus and Antispyware Protection, Proactive Threat Protection, and Network Threat Protection.
  6. tksymantec

    tksymantec TS Rookie

    What version of SEP are you running? You can find this info by clicking the badge and going to Help> About.

    Is this a managed install of Endpoint Protection? You can try disabling SEP to see if the crash is related to Endpoint Protection. If your system is managed by an IT department, I would get them involved as well.

  7. Route44

    Route44 TechSpot Ambassador Posts: 11,974   +74

    The one thing that showed up in the dump as not being able to be loaded is lcencvm.sys and a search showed only one hit and that was in German. It appears this belongs to Symantec.

    One other thing that should up was Snagit32.sys which is a driver for a picture capture software.
  8. tksymantec

    tksymantec TS Rookie

    lcencvm.sys is not showing up on my Symantec database. I doubt this is a Symantec file. If it is, it could be from an old legacy product.

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