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Files hidden and certain program files won't open

Jun 28, 2011
  1. I don't think it is a virus or anything, but somehow on my laptop....files won't open. For example if I go to open a pdf file that I have saved on my desktop, I get an error saying..."Adobe Reader - an internal error occured" or a zip file - I get this error from zip genius - an access violation. Something happened a while back and many of my files all of a sudden became 'hidden' so I thought I had taken care of that, but not sure if my file associations has become corrupt or what and not sure how to fix it. I am sure it is not a virus - I have scanned with malwarebytes and a couple other things.

    I read online that others had an issue with files and folders becoming hidden after an automatic microsoft update. I tried the restore back to a point, but didn't fix it. I am probably just messing it up more.

    Any Ideas?
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    "Any Ideas" > Stop restoreing! There are several malware programs currently active doing just what you describe..the difference is that the malware puts an attribute in to make the 'hidden' or 'missing'- but they are really there.
    If you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    • Please let me know if there is any change in the system.
    If I have not replied for 2 days, you can send me a PM reminder. Include the URL of your thread. Please do not send me a PM to tell me your logs are up.
    If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
    Please paste the logs in our next reply.
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

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