Florida man says Galaxy S9 caught fire and burnt him

By midian182 · 6 replies
Jul 12, 2018
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  1. ABC affiliate WFTS reports that Odessa resident Dave Warden III was cooking dinner when he looked over to see the newest Samsung handset bellowing out smoke as it lay on the kitchen counter. "There was popping, cracking, tingling," he said.

    The smoke quickly led to “12-inch flames” shooting from the handset. Warden attempted to grab the phone from the counter and throw it in the sink, but he missed and the device landed on the floor, burning his hands in the process.

    The S9 blazed away on the floor for so long that he managed to capture it on video using his own phone. Warden says the device had been on a plane just 24 hours earlier. He added that it was “lightly used” and not plugged in at the time of the fire. The couple said they had been using a standard Samsung charger.

    Samsung emphases that it has seen no similar issues with other Galaxy S9 handsets. In response to the incident, it says Warden should not have thrown the handset away. "Maybe we could have done something proactive with that phone that I discarded but that's not going through your head after you watch a device just burn up on the floor. We just wanted it out of our house. We were done with it," he said.

    Additionally, the Korean company said it was a mistake to buy a handset from an unauthorized third-party online reseller, but Warden disputes this excuse. "You trust the product. You are not trusting the company you purchased it from. You are trusting the product and quite frankly it failed," he said.

    Last month, a Detroit woman claimed that either a Galaxy S4 or Galaxy S8 caught fire while in the cupholder of her car. The resulting flames eventually destroyed her vehicle.

    Samsung said it is refunding Warden the cost of the phone and looking into the incident. The company has released the following statement.

    Samsung takes customer safety very seriously and we stand behind the quality of the millions of Galaxy devices in use in the United States. We have not received any reports of similar incidents involving a Galaxy S9 device and we have reached out to Mr. Warden to learn more about the specifics behind this experience and to resolve the matter. We are aware that this device was purchased through a non-authorized third-party and we encourage consumers to always purchase Samsung products from one of our authorized retailers or carriers to ensure the product continues to meet Samsung’s high quality and safety standards. Until Samsung is able to thoroughly examine any unit, it is impossible to determine the true cause of an incident. Mobile phones are complex products and there are many factors that could contribute to their malfunction. Any customer who has questions about a Samsung product should contact us directly at 1-800-SAMSUNG.

    Permalink to story.

     
  2. Imran Mikayle

    Imran Mikayle TS Rookie

    Wait, I'm a bit lost here

    "You trust the product. You are not trusting the company you purchased it from. You are trusting the product and quite frankly it failed,"

    He did purchased from an unauthorized dealer. Even I can do that. Why is this Samsung's fault?
     
    Reehahs and Clamyboy74 like this.
  3. Evernessince

    Evernessince TS Evangelist Posts: 2,907   +2,070

    Samsung still made the device regardless of who it's purchased from. I see zero reason why Samsung should be able to void the warranty on a device they made simply because someone they didn't approve of sold it.
     
    Reehahs and psycros like this.
  4. psycros

    psycros TS Evangelist Posts: 2,179   +1,709

    The never-ending adventures of Florida Man.
     
    Reehahs and Evernessince like this.
  5. texasrattler

    texasrattler TS Evangelist Posts: 407   +140

    Last I heard, buying from shady ppl/stores/dealers they can sometimes mess with the product. Hence why you don't buy from anyone unless they are authorized. It's not rocket science. The customer maybe THOUGHT he was buying a legit product but maybe he DIDNT due to the fact the dealer was not a authorized dealer and could of tampered with the product. You never know with these things.

    Unless he has more proof than what the article said, im on the side of Samsung. I have used a S3 and a S5 both for 3 years. Never once had a issue of any kind. Getting ready to get a S9.
     
    Last edited: Jul 12, 2018
  6. Evernessince

    Evernessince TS Evangelist Posts: 2,907   +2,070

    It doesn't really matter what "side" you are on, the law states the opposite. The Magnuson-Moss warranty act of 1975 requires the manufacturer to provide proof that the product was damaged by the 3rd party, not the other way around.

    I hope you realize what a slippery slope you are taking when advising that any company can void any warranty with zero proof. You are essentially consenting to the dissemination of all consumer warranty protections as we know them. Guilty until proven innocent is a pretty ridiculous anti-consumer stance to take.

    I also don't see the point in "shady ppl/stores/dealers" messing with any device. If you have stolen goods you aren't looking to tinker with them, you are looking to sell. It makes zero sense to mess around with them. This is all ignoring that opening a modern phone like the s9 without breaking it requires extensive tools and expertise, likely only something a phone repairman would have. The phone has a ton of glass on it and like many modern smart phones, it's held together by adhesive. There's not much you can mess around with in the phone either, since phones are mostly one integrated PCB with interconnecting sensors. Remove anything and it likely won't work and since all the stuff is designed specifically for that phone there are few knock-offs. The only component that can be messed with is the battery. The ironic part about that is it's not even worth cheaping out on as replacements only run $20. You spend more on the tools getting it open than the replacement parts.
     
    Last edited: Jul 13, 2018
    Reehahs and Daithi like this.
  7. nismo91

    nismo91 TS Evangelist Posts: 953   +43

    Not defending samsung but I think the reason why they said that is because they suspect the S9 is a fake. yes, there's a "clone" of S9. although the I don't think he's using one.

    what a crazy world we live in... you can just type S9 clone in youtube if you wanna know what I'm talking about.
     

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