Gamers are ditching Radeon graphics cards over driver issues

krizby

Posts: 405   +264
TechSpot Elite
So how come HUB most favorite 5700XT the Red Devil version get quite a high RMA rate
6% RMA rate for one of the best selling and premium 5700XT, doesn't instill any consumer confidence does it.

Driver is still hit or miss, black screens with the latest version

 

MaxSmarties

Posts: 269   +136
Chances are you are young and dont know how to return a defective product for a working one.

Any of your friends having the same issue..? Anyone here having the same issue..? Anyone on reddit having g black screens..?

black screens...?
I’m 49, with a degree in IT and you should think twice before labeling people you don’t know. I already had the card replaced by customer care, but the issue is still here.
There are many many complaints on Reddit and forums about this issue, reported in the drivers release note since last December and never solved by AMD. It is a widely known problem.
 

MaxSmarties

Posts: 269   +136
When driver crashes, there is a black screen until driver is reloaded. Driver will crash due to various reasons, but, on 5700xt (some models like thicc) VRM will overheat and driver will crash.
That’s surely not my case. The vga is cool (72° on GPU and 85/88° on Tj under load) and fast.
And the issue sometimes happens literally on the menu screen of a game.
There is no overheating here.
 

MaxSmarties

Posts: 269   +136
Well, it's not AMDs fault for AIBs design that fails to cool all parts of the card properly. How many 5700xt by Sapphire have this issue? I am going to bet almost none.
Except mine is an AMD reference card, and the problem is not proper cooling.
The card is absolutely ok, temperature wise, even with an hotter ambient temperature during the summer.
 

Ludak021

Posts: 217   +146
Yea, well, if it has VRM temp sensor and you can read it and conclude that it's fine, then it's fine. What apps usually show you is GPU (chip) temp. and that's not reflective of an VRM temp.
I am not saying your temps are not ok, I am just saying that most people didn't see their VRM temps EVER! :D
 

tom111

Posts: 25   +3
That’s surely not my case. The vga is cool (72° on GPU and 85/88° on Tj under load) and fast.
And the issue sometimes happens literally on the menu screen of a game.
There is no overheating here.
Some crappy games do not limit the frame rate in the menus and the gpu runs on full load.
 

MaxSmarties

Posts: 269   +136
This driver probably is the cure for AMD driver plague
KNOWN ISSUES:

AMD will continue to monitor and investigate any new reports of black screen or system hang issues during extended periods of gameplay closely. Users are encouraged to use the new Bug Reporting Tool for any issues they may encounter.


They just can't fix it...
 

HardReset

Posts: 781   +327
KNOWN ISSUES:

AMD will continue to monitor and investigate any new reports of black screen or system hang issues during extended periods of gameplay closely. Users are encouraged to use the new Bug Reporting Tool for any issues they may encounter.


They just can't fix it...
Fixed = nobody encounters problem, ever.

That would be quite bold promise...

Additionally, there is still no proof that is driver issue.
 

MaxSmarties

Posts: 269   +136
Fixed = nobody encounters problem, ever.

That would be quite bold promise...

Additionally, there is still no proof that is driver issue.
You don’t need to worship AMD in every single comment.

It is a driver issue, it is reported (since last December) in their drivers release note. So they are not even denying it is a bug (you are). The just cannot fix it.
Unless it is a design flaw....
 
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HardReset

Posts: 781   +327
You don’t need to worship AMD in every single comment.

It is a driver issue, it is reported (since last December) in their drivers release note. So they are not even denying it is a bug (you are). The just cannot fix it.
Unless it is a design flaw....
I need to maintain balance as some always bash AMD for whatever reason.

If that is driver problem, then it should affect almost every user. But in this case it reportedly affects only some users. And many users have no problem even with drivers there was supposed to be problem.

AMD does not really admit anything. There are three possibilities AMD can deal with this:

1. Deny there are any problems
2. Say it's driver problem
3. Say cards are broken

From those three choices, selecting one would probably mean crapstorm. Selecting three would mean tons of returned cards. So best choice is to say there are driver problems until they know what exactly is problem.
 

Ludak021

Posts: 217   +146
Many users are clueless and don't report problems. Many users don't want to bother with the process of reporting problems and whoila! that's over 50% of users. Personaly, the only way I "report problems" is in a sense that I avoid the brand, period.
 

HardReset

Posts: 781   +327
Many users are clueless and don't report problems. Many users don't want to bother with the process of reporting problems and whoila! that's over 50% of users. Personaly, the only way I "report problems" is in a sense that I avoid the brand, period.
Everybody say so. You encounter "driver" problems with AMD, Space Invaders with Nvidia and then avoid both brands. What remains? Intel? Good luck.
 
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Ludak021

Posts: 217   +146
You are correct. But I almost never have problems with nVidia, I truly don't. It's rare, and minuscule or the card is dead, which never happened to me. I loved AMD until they introduced PowerPlay back in ~2008 I think? I RMA-ed the first card, got another and had the same issue (it would randomly crash changing power states) until I locked the clocks with 3rd party app. I sold it and that was it for me. I did get 5850 later, it was fine, but I sold it pretty quickly when they went out of stock and price went up by almost a $100 :p
 
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MaxSmarties

Posts: 269   +136
I need to maintain balance as some always bash AMD for whatever reason.

If that is driver problem, then it should affect almost every user. But in this case it reportedly affects only some users. And many users have no problem even with drivers there was supposed to be problem.

AMD does not really admit anything. There are three possibilities AMD can deal with this:

1. Deny there are any problems
2. Say it's driver problem
3. Say cards are broken

From those three choices, selecting one would probably mean crapstorm. Selecting three would mean tons of returned cards. So best choice is to say there are driver problems until they know what exactly is problem.
So basically you have an agenda: to defend the "holy brand" from bad advertising...
Interesting.
This is quite literally the definition of a fanboy.

you should know a couple of AMD engineers on Reddit several months ago admitted the issue and said the were investigating.
AMD isn't denying the issue.
Only serial apologizers are.

I love the product. I love the price point, and the performance are great.
But you cannot deny the drivers have issues. And this is frustrating.
 

MaxSmarties

Posts: 269   +136
You are correct. But I almost never have problems with nVidia, I truly don't. It's rare, and minuscule or the card is dead, which never happened to me. I loved AMD until they introduced PowerPlay back in ~2008 I think? I RMA-ed the first card, got another and had the same issue (it would randomly crash changing power states) until I locked the clocks with 3rd party app. I sold it and that was it for me. I did get 5850 later, it was fine, but I sold it pretty quickly when they went out of stock and price went up by almost a $100 :p
I tried reasoning with him, but he is wearing red casting glasses...
I have two PCs, with quite similar hardware configurations (9700K/9600K, Z390, dual 144 Hz MSi monitors) and the same software configuration.
One is running a 2070S and the other is running a 5700XT.
Zero issue on the Nvidia card, several issues on the 5700XT (VRAM frequency locked at max even doing nothing and some black screens mainly).
Now tell me: who do I have to blame ?
 
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HardReset

Posts: 781   +327
So basically you have an agenda: to defend the "holy brand" from bad advertising...
Interesting.
This is quite literally the definition of a fanboy.

you should know a couple of AMD engineers on Reddit several months ago admitted the issue and said the were investigating.
AMD isn't denying the issue.
Only serial apologizers are.

I love the product. I love the price point, and the performance are great.
But you cannot deny the drivers have issues. And this is frustrating.
For what advertising? As you can easily figure out, AMD's best option is to say it's drives issue. In any case. Even if it's not driver issue! Very simple.

So: AMD engineers "know" there is driver problem. Then they surely know what exactly is the problem. If they don't know what is problem, they cannot be sure that problem is really driver. Simple as that.

Every driver from every manufacturer have problems. Usually driver problems affect everyone with certain configuration (certain parts, certain software). Since this problem is NOT affecting everyone who has 5700XT it doesn't look like to be driver problem.

I tried reasoning with him, but he is wearing red casting glasses...
I have two PCs, with quite similar hardware configurations (9700K/9600K, Z390, dual 144 Hz MSi monitors) and the same software configuration.
One is running a 2070S and the other is running a 5700XT.
Zero issue on the Nvidia card, several issues on the 5700XT (VRAM frequency locked at max even doing nothing and some black screens mainly).
Now tell me: who do I have to blame ?
I already explained that VRAM frequency locked in max is normal. Lowering could cause flickering and/or screen corruption. Nvidia has same "issue" too, so nothing special here. Btw, you cannot have same software configuration on two different machines.

As for black screens, reason may well be outside drivers, like Afterburner. Also your card may be defective. There are endless possible reasons outside drivers.
 

MaxSmarties

Posts: 269   +136
For what advertising? As you can easily figure out, AMD's best option is to say it's drives issue. In any case. Even if it's not driver issue! Very simple.

So: AMD engineers "know" there is driver problem. Then they surely know what exactly is the problem. If they don't know what is problem, they cannot be sure that problem is really driver. Simple as that.

Every driver from every manufacturer have problems. Usually driver problems affect everyone with certain configuration (certain parts, certain software). Since this problem is NOT affecting everyone who has 5700XT it doesn't look like to be driver problem.
It is affecting many.
So it is a driver issue.
AMD stated that in their very own release note.

But keep being an AMD apologizer...


I already explained that VRAM frequency locked in max is normal. Lowering could cause flickering and/or screen corruption. Nvidia has same "issue" too, so nothing special here. Btw, you cannot have same software configuration on two different machines.

As for black screens, reason may well be outside drivers, like Afterburner. Also your card may be defective. There are endless possible reasons outside drivers.
You explained NOTHING.
the 2070S, connected to THE SAME MONITORS are scaling VRAM frequencies correctly. With no flickering or screen corruption.
So STOP writing false statement since you don't have both cards while I have them.
And STOP being ridiculous defending AMD: I already had the card replaced by Dell and the new one has the same issues, and I don't have Afterburner installed.
The card is not defective.
the drivers are bugged.
 

HardReset

Posts: 781   +327
It is affecting many.
So it is a driver issue.
AMD stated that in their very own release note.

But keep being an AMD apologizer...
Problem is not affecting most users and it seems to be almost impossible to reproduce with different hardware. This indicates it's probably not driver issue.

Like I explained, AMD's best choice this time is to say it's driver issue. Even if it's not.

You explained NOTHING.
the 2070S, connected to THE SAME MONITORS are scaling VRAM frequencies correctly. With no flickering or screen corruption.
So STOP writing false statement since you don't have both cards while I have them.
Like I said: lower VRAM frequency MAY cause flickering or corruption. AMD is just playing it safe. We have seen Nvidia cards power consumption getting higher when new driver is released (multi monitor use, same settings). What that means? On previous drivers Nvidia had lower clock speeds but then Nvidia decided that those low clocks speeds either cause problems or MAY cause problems. So Nvidia decided to play safe and raise clock speeds.

And STOP being ridiculous defending AMD: I already had the card replaced by Dell and the new one has the same issues, and I don't have Afterburner installed.
The card is not defective.
the drivers are bugged.
Replacement parts are never defective? Especially when it comes from OEM manufacturer like Dell? I really "agree". I have seen many cases where OEM's just cycle (supposedly) defective replacement parts and hoping someone get them working.
 

MaxSmarties

Posts: 269   +136
Problem is not affecting most users and it seems to be almost impossible to reproduce with different hardware. This indicates it's probably not driver issue.

Like I explained, AMD's best choice this time is to say it's driver issue. Even if it's not.



Like I said: lower VRAM frequency MAY cause flickering or corruption. AMD is just playing it safe. We have seen Nvidia cards power consumption getting higher when new driver is released (multi monitor use, same settings). What that means? On previous drivers Nvidia had lower clock speeds but then Nvidia decided that those low clocks speeds either cause problems or MAY cause problems. So Nvidia decided to play safe and raise clock speeds.



Replacement parts are never defective? Especially when it comes from OEM manufacturer like Dell? I really "agree". I have seen many cases where OEM's just cycle (supposedly) defective replacement parts and hoping someone get them working.
You keep spreading false informations.
Problem is affecting many many users, including many youtubers (there is a link up here).
AMD is stating this IS A BUG, and they are not only investigating it. They are even inviting users to report it to collect more data.
what a fanboy on a blog says doesn’t matter.

With VRAM frequencies AMD isn’t playing safe. It is a poor job on their part.
And STOP spreading FALSE information about hardware you don’t know. Nvidia latest drivers still have VRAM clock goes down under light load in multimonitors/high refresh setup.
Again STOP SPEAKING ABOUT SOMETHING YOU DON’T KNOW.

Once more, STOP doing that abut your last sentence: Dell isn’t using “OEM manufactured” 5700XT.
They are using AMD made reference cards.
My card is not defective as it wasn’t defective the first I’ve got.
Drivers are bugged.
Period.
 

m3tavision

Posts: 532   +307
I’m 49, with a degree in IT and you should think twice before labeling people you don’t know. I already had the card replaced by customer care, but the issue is still here.
There are many many complaints on Reddit and forums about this issue, reported in the drivers release note since last December and never solved by AMD. It is a widely known problem.
Odd, how do you have two bad cards... and others not..? Your issue of overheating and black screen is there... seems u know.the problem, but don't care?

And if you look, a bad gpu is the problem, not the drivers. unless.everyone would be having the issue. You are IT, u have to know this.
 
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Ludak021

Posts: 217   +146
Well Xbox-es overheated (not all units) and how they solved that problem? They didn't. They released a newer version of the console. At least AMD is consistent, I expect big navi to burn, literally.