Hello just joined and need some help please

[Billybeaker]

Hi i am from England and have just purchased a new PC. Pent 4 /3.6 mhz/400 g Hard drive.ati graphics x800. Within the last few weeks i have experenced temp freezes of the star menu and the task bar. checked the task manager and noticed big increase of processing power to explorer.exe. I have run all the normal adware and anti virus software. So i guess its explorer but i dont know how to repair it on xp (if thats what it is ) Have looked through many threads but just cant seem to find to fit. Your help would be much appreciated. Thank you

 

[AMD2800+]

Tried emailing microsoft? Generally, they'll give you at least 25 solutions. I've always had problems with explorer.exe plus freezes of start menu & taskbar but never worried me, never done anything about it.

 

[howard_hopkinso]

Hello and welcome to Techspot.

Go HERE and follow the instructions carefully.

When you have done that. Go HERE for instructions on how to post your Hijackthis log.

You need to do this in order to rule out an infected(adware/spyware etc) system.

Once we know that your system is clean, then we can offer other solutions to your problem.

Regards Howard :wave: :wave:

 

[kol_indian]

Hello and welcome to techspot :wave: :wave:

try doing what howard says and i think that will solve the problem.
between what antivirus software are u using, it might be hogging ur sytem as well.

 

[Phantasm66]

Hi, pleased to meet you.

 

[Billybeaker]

Thank you for reply have followd your suggestions fully and can report a clean system from all of the programmes that i run per the thread in safemode no adware etc found. Hyjack this is as follows
Logfile of HijackThis v1.97.7
Scan saved at 16:20:56, on 21/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\system clean\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.evesham.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Br_ian
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FFFFFEF0-5B30-21D4-945D-000000000000} - C:\PROGRA~1\STARDO~1\SDIEInt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\nbj.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /M "Stylus Photo R300" /EF "HKCU"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Startup: SpywareGuard.lnk.disabled
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk.disabled
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O8 - Extra context menu item: Download with Star Downloader - C:\Program Files\Star Downloader\sdie.htm
O9 - Extra button: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell Options (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.evesham.com/

i am running Norton anti virus 2005

 

[Billybeaker]

Thanks kol indian have run everything howard suggest and have found no problems.i have Norton anti virus 2005

 

[howard_hopkinso]

Hello Billybeaker.

Sorry to disappoint you mate, but your version of Hijackthis is out of date. There fore your log isn`t complete.

Go get the latest version from http://www.tomcoyote.org/hjt/

Then post a fresh log as a text attatchment.

Regards Howard

 

[Billybeaker]

hello again howard.
Sorry i used the old hijackthis. now have used the new one from your link
as follows
Logfile of HijackThis v1.99.1
Scan saved at 21:17:12, on 21/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\download\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.evesham.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Br_ian
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuardDLBLOCK.CBrowserHelper - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FFFFFEF0-5B30-21D4-945D-000000000000} - C:\PROGRA~1\STARDO~1\SDIEInt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\nbj.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /M "Stylus Photo R300" /EF "HKCU"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Startup: SpywareGuard.lnk.disabled
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk.disabled
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O8 - Extra context menu item: Download with Star Downloader - C:\Program Files\Star Downloader\sdie.htm
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.evesham.com/
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDSched.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

 

[howard_hopkinso]

Turnoff system restore. And boot into safe mode

Let HJT fix the following.

O4 - Startup: SpywareGuard.lnk.disabled
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk.disabled
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.evesham.com/ Only fix this if it`s not your pc manufacturer or part of your isp

Once you have done the above, boot into normal mode and post another fresh HJT scan.

Please post your HJT logs as a text attatchment, as per this link HERE.

Regards Howard

 

[Billybeaker]

reply to howard_hopkinso

Thanks again for taking the time to reply.
have re run hjt in safe mode and complted instructions. hjt txt attached.
www.evesham is my PC manufacturer.
All of PDF entries i did clear but they have come back guess i need them ?
Regards
:giddy:

 

[howard_hopkinso]

Let HJT fix these entries in normal mode.

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1119388497312
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} -
O16 - DPF: {E36C5562-C4E0-4220-BCB2-1C671E3A5916} -

Once done your system is clean. Turn system restore back on.

Regards Howard

 

[Billybeaker]

Thank you Howard.
Have completed your instruction and now have a clean system.
Sorry to be a pain but will this sort out or help with my orginal problem ie the start button and all the programme entries freezeing to a large blank grey box. then the cpu rate increases fan races and then it all settles down until the next time ( many times a day). The task man shows increase activity in explorer.exe.

 

[howard_hopkinso]

I don`t know is the short answer.

Have you tried doing a repair install of windows as per this thread HERE

Regards Howard

 

[Billybeaker]

Thanks i might try that. However since removing the hjt entry for DPF cannot use windows update. It comes back with error code Error number: 0x80245003 tried looking on the net and here but nothing works. can u help please

 

[howard_hopkinso]

Yes. Right click my computer. and select manage.

Click on the little + next to services and applications and click on services.

Maximise the window and look for the automatic update service. Right click on it and select properties. Under startup type choose automatic. Click apply, and ok.

Now close the window. You should now be able to use the Windows updates tool.

Regards Howard

 

[Billybeaker]

Thanks howard but it the auto update via services was already in place. still no joy with windows update. will try to search through ms but they just keep saying no ref to such error code (ITS THERE ERROR CODE). Thanks for helping

 

[Billybeaker]

just to let u know that have solved the problem here is the link http://support.microsoft.com/newsgr...b-74c8-49c7-8c83-92c6098f9589&exp=&sloc=en-US.
i followed the follwing instruction and it now all works again
On the Start/Run line enter: net stop wuauserv

Open Explorer and Delete these folders:
..\WINDOWS\SoftwareDistribution\SelfUpdate
..\WINDOWS\SoftwareDistribution\WebSetup
..\WINDOWS\SoftwareDistribution\WuRedir
..\WINDOWS\SoftwareDistribution\AuthCabs
..\WINDOWS\SoftwareDistribution\DataStore
..\WINDOWS\SoftwareDistribution\Download

On the Start/Run line enter: net start wuauserv

Restart the computer, being sure you log in with an account that has
full Administrator privileges. Then open one instance of IE and give
the Windows Update site another try.

 

[howard_hopkinso]

Good news mate. I`m glad you got it sorted.

Thanks for letting us know.

regards Howard