I do not have access to Internet when wired connected (attached concrete info)

My laptop is connected via wire but I do not have access to Internet. I basically checked the config but do not understand anything. I use Ubuntu and Windows 10, and both of them failed. Of course, I reboot my computer several times. I changed my cable wire but it didn't work. This happened later today. It worked well in the morning but failed when I was back from campus.

Here are some information from Windows 10.

In the Ethernet Status,
IPv4 connectivity: No Internet Access
IPv6 connectivity: No Internet Access
Media State: Enabled
Speed: 100.0Mbps
Sent: 338193
Received: 1330723

Since there is Sent&Received, I think it is well connected.

When typed ipconfig/all,
Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-I3QT639
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter
Physical Address. . . . . . . . . : AC-E0-10-16-C6-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 1E-E0-10-16-C6-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 2E-E0-10-16-C6-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 68-F7-28-BD-88-E4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c1d1:7d19:de7a:299e%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.169(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 29, 2018 1:10:54 AM
Lease Expires . . . . . . . . . . : Wednesday, August 29, 2018 3:10:54 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 258537256
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-CC-D4-A5-68-F7-28-BD-88-E4
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.

Pinging 192.168.0.169 with 32 bytes of data:
Reply from 192.168.0.169: bytes=32 time<1ms TTL=128
Reply from 192.168.0.169: bytes=32 time<1ms TTL=128
Reply from 192.168.0.169: bytes=32 time<1ms TTL=128
Reply from 192.168.0.169: bytes=32 time<1ms TTL=128

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping request could not find host google.com. Please check the name and try again.

Since I failed to ping gateway and outside, it seemed my hardware was broken?
Could anyone give me some hints that what is wrong with my laptop?
 

Gabriel Pike

Posts: 272   +78
This may be a physical link problem. You are getting DHCP from your gateway but if you are unable to reach it via ping then the link is not active even though it shows ethernet established. Make sure to test a different port on the device if it has more than one. If you are using a modem and router you can try plugging directly into the modem to determine if it is the router or laptop.
 
D

DelJo63

Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
this pings your router and it's a total FAILURE!!
Pinging 192.168.0.169 with 32 bytes of data:
Reply from 192.168.0.169: bytes=32 time<1ms TTL=128
Reply from 192.168.0.169: bytes=32 time<1ms TTL=128
Reply from 192.168.0.169: bytes=32 time<1ms TTL=128
Reply from 192.168.0.169: bytes=32 time<1ms TTL=128
this pings your PC and basically says the PC/TCP is OK
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
this pings the OS service address and it's ok

The only test left to do is PING GOOGLE.COM (this would test your DNS )
but defer that for now ...the very first PING 192.160.1 fails and thus you can't get to your router.

REST the router, reboot it and test again
 

MaikuTech

Posts: 1,125   +189
It seems to be there are physical issues.
Try to check whether it's damaged something.

I second that as well, tell us your dsl/cable modem brand please ?
Look at the modems connectivity lights and make sure it is able to get internet data from your isp.
I'm really curious here but do you have multiple internet connections by chance ?
Wireless LAN adapter Local Area Connection* 10
If its possible screenshot your network and sharing center as shown here:
Control Panel\Network and Internet\Network and Sharing Center