My son's Dell (UGH!) HDD went south and we are out of warranty ( another subject worthy of a rant ). Dell says that they are not responsible for sending us the software that we paid for and may not ( Cannot as far as Dell is concerned ) be able to recover. Dell says that my son should have created a image restore, back up, recovery?? disk when he set up the unit. I would like to verify that indeed the BIG setup sheet that came with the computor, Dell Dimension 3000, does state this fact in rather specific language. Any help will be appreciated. Thank you. Now to try to recover his files with my CyberPower.