My computer keeps freezing

[joserenne]

Hello to all,

I've had this problem for like 2 months now. I may be browsing the internet or listening to music and my computer will frezze. It won't do a thing. I really don't know what to do anymore. I have Windows Vista and my computer is a Toshiba Satellite M305-S49052. I'm a newbie in all of this so if you could help me I'll aprecciate it, thanks

 

[EXCellR8]

could be malware or some other infection that is directly affecting the computer's performance? what are you using for anti-virus software? do you notice the laptop getting hot at all before it freezes up on you or anything like that? usually the fan will spin up indicating that the CPU is getting hot.

lastly, have you made any software changes to the computer in the last couple months, like new drivers or operating system updates?

 

[joserenne]

I haven't done too many changes. I chaged the antivrus from kaspersky to antivir then avast but now I unistall avast because I feel is slow and yes I did unistall all the antivirus before installing a new one. My computer gets very hot sometimes. But when it frezzes it doesn't make something unusual. Do you think you can help me? Please my computer ha frozze 7 times today

 

[EXCellR8]

in order for me to help i need as much information on the problem as possible; since i don't have the computer at question in front of me it's hard to fix something in just a few posts. so, the next step i recommend would be to do a full system scan with the anti-virus of your choice. avira and avast are among my two top choices, but since you've already uninstalled both, i would recommend trying Malwarebytes' Anti-Malware, or Trend Micro Housecall.

once a full scan is performed, post back with the results and we will work from there.

 

[joserenne]

Okay I did the scan

 

[joserenne]

Okay gonna put the results now

 

[joserenne]

Give me a moment let see if I can do this

 

[joserenne]

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4279

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18928

7/5/2010 3:25:19 PM
mbam-log-2010-07-05 (15-25-19).txt

Scan type: Full scan (C:\|)
Objects scanned: 299542
Time elapsed: 2 hour(s), 14 minute(s), 17 second(s)

Memory Processes Infected: 3
Memory Modules Infected: 6
Registry Keys Infected: 147
Registry Values Infected: 10
Registry Data Items Infected: 2
Folders Infected: 18
Files Infected: 78

Memory Processes Infected:
C:\Users\Jose\AppData\Roaming\SystemProc\lsass.exe (Worm.KoobFace) -> Unloaded process successfully.
C:\Program Files (x86)\MyWebSearch\bar\1.bin\MWSOEMON.EXE (Adware.MyWebSearch) -> Unloaded process successfully.
C:\Program Files (x86)\MyWebSearch\bar\1.bin\M3SRCHMN.EXE (Adware.MyWebSearch) -> Unloaded process successfully.

Memory Modules Infected:
C:\Program Files (x86)\MyWebSearch\bar\1.bin\F3HKSTUB.DLL (Adware.MyWebSearch) -> Delete on reboot.
C:\Program Files (x86)\MyWebSearch\bar\1.bin\MWSOESTB.DLL (Adware.MyWebSearch) -> Delete on reboot.
C:\Program Files (x86)\MyWebSearch\bar\1.bin\M3AUXSTB.DLL (Adware.MyWebSearch) -> Delete on reboot.
C:\Program Files (x86)\MyWebSearch\bar\1.bin\MWSSRCAS.DLL (Adware.MyWebSearch) -> Delete on reboot.
C:\Program Files (x86)\MyWebSearch\bar\1.bin\M3DLGHK.DLL (Adware.MyWebSearch) -> Delete on reboot.
C:\Program Files (x86)\MyWebSearch\bar\1.bin\MWSBAR.DLL (Adware.MyWebSearch) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{00a6faf6-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf6-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{07b18ea0-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{07b18eaa-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{07b18eac-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f87d7fb5-9dc5-4c8c-b998-d8dfe02e2978} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{53ced2d0-5e9a-4761-9005-648404e6f7e5} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.datacontrol (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c8cecde3-1ae1-4c4a-ad82-6d5b00212144} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{17de5e5e-bfe3-4e83-8e1f-8755795359ec} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{1f52a5fa-a705-4415-b975-88503b291728} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a626cdbd-3d13-4f78-b819-440a28d7e8fc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.datacontrol.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.historykillerscheduler (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{8ca01f0e-987c-49c3-b852-2f1ac4a7094c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{1093995a-ba37-41d2-836e-091067c4ad17} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{120927bf-1700-43bc-810f-fab92549b390} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{247a115f-06c2-4fb3-967d-2d62d3cf4f0a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{3e53e2cb-86db-4a4a-8bd9-ffeb7a64df82} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{90449521-d834-4703-bb4e-d3aa44042ff8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{991aac62-b100-47ce-8b75-253965244f69} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{bbabdc90-f3d5-4801-863a-ee6ae529862d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{d6ff3684-ad3b-48eb-bbb4-b9e6c5a355c1} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{eb9e5c1c-b1f9-4c2b-be8a-27d6446fdaf8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{0f8ecf4f-3646-4c3a-8881-8e138ffcaf70} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{b813095c-81c0-4e40-aa14-67520372b987} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{c9d7be3e-141a-4c85-8cd6-32461f3df2c7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{cff4ce82-3aa2-451f-9b77-7165605fb835} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.historykillerscheduler.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.historyswattercontrolbar (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.historyswattercontrolbar.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.htmlmenu (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{e47caee0-deea-464a-9326-3f2801535a4d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{3e1656ed-f60e-4597-b6aa-b6a58e171495} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{98d9753d-d73b-42d5-8c85-4469cda897ab} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{98d9753d-d73b-42d5-8c85-4469cda897ab} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.htmlmenu.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.htmlmenu.2 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.iecookiesmanager (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.iecookiesmanager.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.killerobjmanager (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.killerobjmanager.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.popswatterbarbutton (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{8e6f1830-9607-4440-8530-13be7c4b1d14} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{63d0ed2b-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{63d0ed2d-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{63d0ed2c-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{63d0ed2c-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{8e6f1832-9607-4440-8530-13be7c4b1d14} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a9571378-68a1-443d-b082-284f960c6d17} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.popswatterbarbutton.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.popswattersettingscontrol (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\funwebproducts.popswattersettingscontrol.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywebsearch.chatsessionplugin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{e79dfbc0-5697-4fbd-94e5-5b2a9c7c1612} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{72ee7f04-15bd-4845-a005-d6711144d86a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e79dfbc9-5697-4fbd-94e5-5b2a9c7c1612} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e79dfbcb-5697-4fbd-94e5-5b2a9c7c1612} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{e79dfbca-5697-4fbd-94e5-5b2a9c7c1612} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{e79dfbca-5697-4fbd-94e5-5b2a9c7c1612} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywebsearch.chatsessionplugin.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywebsearch.htmlpanel (Adware.MyWebSearch) -> Quarantined and deleted successfully.