My new video card is causing my computer to crash and get bsod

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Posts: 13   +0
ever since I got this video card I've always had crashes and bsod at random points and I tried everything to fix it but I always fail.

Anyway here is my information

Microsoft Windows XP
Home Edition
Version 2002
Service Pack 3

Pentium(R) 4 CPU 3.06Ghz
3.06 Ghz, 768 MB of Ram

Video Card:
ATI Radeon HD 2400 Series AGP

this might be a long read but Im going to go into detail about this. I needed a new video card because my old was way outdated and I couldn't play any of the newer games. Not even World of WarCraft.

I purchased it because it was the only AGP card they had at this best buy and it looked pretty good so I got it...

but ever since I installed I've been having this really annoying problem. After installing the AVI files off the CD. I kept getting the blue screen of death at random points.
mainly when I am browsing. It didn't happen a whole lot but it happened enough to annoy me. Probably like 2 times a day.

but with games it worked just fine. it never gave me bsod when I was playing the games on my computer. I've been playing

World of WarCraft
Devil May Cry 4

Just fine.

Just has been going on for like 3 months now and I'm just tired of it. I've heard other people had other problems with there ATI Radoen HD AGP cards and they even had sites for hotfixes. but nothing has WORKED! I tried everything. Not even the hotfix fixed my problem!! I heard the drivers on the cd were junk so I get rid of those. restart the computer. downloaded the one that is suppose to work right and I still get crashes and bsod!!

I get random crashes. my computer just freezes out of nowhere sometimes. so instead of the bsod now the computer just freezes out of random! and it gets really annoying!! Sometimes when I go to sleep. overnight it will just freeze hours later even though i am not doing anything on it!

one time. I tried taking out the card and unistalling everything related to that card. I left it out for 2 days and my computer worked just fine with my regular card. so I knew for sure it was just the card now causing all those problems. so I installed it back in. thinking that maybe I should start fresh. so I installed the newer AVI files again and it worked fine for almost the whole day. than it just froze and now I have the same problem again -_-

and I tried alot of registry/virus fixes but none of them ever fix the problem

This probably won't help much but here is the inside of my computer. sorry its kinda dark though

A friend of mine said it may have been a overheating problem. so I had a fan right in front of the card. to help cool it down but it still the computer would freeze and give me problem.

The card wasn't even that hot except for 1 spot that is shaped like an orange square. I forget what its called but somebody said its normal for that part to be reasonably hot.

So I really don't know what the problem is. Apprantly there are two problems a card can have. overheating and driver errors. but it may not be either and could be something more serious?

Recently, I downloaded a game that actually does give me the bsod.

Battlefield 2142 Demo

the weird thing is. it only does it sometimes at the logo screen. when I get past that and play the actual game. i am just fine. Never during gameplay does it give me the bsod.

However, when I was playing World of WarCraft. it froze. but this has only happened once before.

The sites I mainly on a daily bases are.
and a bunch forums sites.

When I get the bsod. I usually get this error.

page_fault_In_nonpaged_area. this appears sometimes. sometimes it doesn't.

Than it says its caused by.
Ati2mtag.sys. Address: F71c8100 base at F702E000 DateStamp 4844b88b

Technical Information Stop: 0x0000007E (0x0000005, 0xf1C8100 OXF74BOC30 0XF74B092C)

So yeah that pretty much covers it. In Safe mode it works fine and i am in it right now because the computer froze on me while I was typing this up.

I hope you guys can really help me out here and find a solutation to this problem that will never end. I wish I can simply take it back and get a new one but its too late to exchange it now. I have to do it within the month I bought it and its been 3 months. and I can't afford a new one right now and I just feel so rip-off and I am afraid this computer may crash and I can't afford to fix it.

I used Memtest86 and left it on all night. 9 passes with no errors. so its obviously not a ram problem...

So yeah. I hope you guys can really help me out here.


Posts: 467   +1
Try using Driver cleaner pro and remove ATI , also on top of that use the ati uninstall tool provided @ their site, and do this in safe mode. then boot to normal mode and install latest catalyst proper for your card. Not shure if latest version gives u problems or not...,, gl,,
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