Onboard audio not sorking after cleaning PC with compressed air

By 5n1FFl35 ยท 19 replies
Jan 2, 2018
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  1. Ok, so I dusted my PC for the first time today, after about 7 months since I first built it. I used a can of compressed air. Before I cleaned it everything was working fine (speakers, headphones, mic) but after I plugged the PC back in and turned it on no audio was working. I tired with my wired headphones and Bluetooth Speakers but got nothing I checked in Control Panel -> Sound with music playing and no audio was detected Screenshot (38).
    and also checked with OBS which also detected nothing
    Screenshot (37).
    I then tested my mic and got a notification telling me it was broken even though it was working this morning Screenshot (36).
    I restarted my PC multiple times and reinstalled my Realtek HD Audio drivers neither of which helped. Any help or suggestions would be greatly appreciated :)


    Hardware:
    Mobo - MSI B350 tomahawk
    GPU - GTX 1060 6GB
    CPU - Ryzen 7 1700 (with stock cooler)
    RAM - 16GB Cosair Vengeance LPX
    PSU - EVGA SuperNOVA 650 G2
     
    Last edited: Jan 2, 2018
  2. holdum323

    holdum323 Banned Posts: 1,725   +455

  3. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,532   +944

    I had to mess around with plugging headphone into front jack and then removing them in order to get speakers recognized. Something mixed up with Realtek and WIn10.
     
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  4. 5n1FFl35

    5n1FFl35 TS Rookie Topic Starter

    Thanks for the reply. I didn't use a static wrist band a) because I don't have one (I probably should get one) and b) because I didn't do too much I only cleaned the dust filters and and the power supply shroud so I assumed it would have been ok since I wasn't going to be touching the mobo or any other sensitive parts but could that have been the problem? If the mobo is affected by static charge does it not kill the whole board and not just one part or did I make a big mistake? And I don't have a dedicated sound card I'm just using the on board audio
     
  5. 5n1FFl35

    5n1FFl35 TS Rookie Topic Starter

    My PC is recognizing my headphones and speaker but just not picking up any sound. My mic is a USB mic and I tried unplugging and plugging it back into different ports. When I try to record it says the mic is broke but when I plug it back in it recognizes the mic again but the same thing happens again when I try to record. Thanks for the suggestion :)
     
  6. 5n1FFl35

    5n1FFl35 TS Rookie Topic Starter

  7. 5n1FFl35

    5n1FFl35 TS Rookie Topic Starter

    UPDATE: I also troubleshot audio and got a thing that said "Audio Devices Not Responding not fixed" "Restart audio services Completed" "Both the Windows Audio and Windows Audio End Point Builder services must be runnning for audio to work correctly. At least one of these services isn't responding". So I went into services.msc and I made sure that both Windows Audio and Windows Audio End Point Builder were "running" and start up type set to "automatic". I then turned off and back on and then restarted both of them. I still have no audio if that's of any help to anyone.
     
  8. holdum323

    holdum323 Banned Posts: 1,725   +455

    5n1FFl35 likes this.
  9. 5n1FFl35

    5n1FFl35 TS Rookie Topic Starter

    I tried these except for the last one because I couldn't find it and they didn't seem to fix it. I didn't manually create a restore point before hand so unless windows did one itself like an autosave type thing, I don't have one but I'll have a look and see if I can, thanks. I did send an email to my dads cousin last night (who had previously helped my with a PC problem I had when I was building it (It wouldn't boot because I had to reset the cmos battery )) and he said I may need to get a dedicated sound card if the mobo one is dead, Capture.PNG but my mic is a USB mic and my Bluetooth is a USB Bluetooth receiver I was wondering would they still use the sound card even though they're not directly connected t it?

    (y) I'll let you know how it goes and if I get it fixed
     
    DavidBailey likes this.
  10. holdum323

    holdum323 Banned Posts: 1,725   +455

    Hi Sounds like a good plan to me. Good luck. Let us know how things go. Thanks for the update!
     
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  11. Sounds hardware related.
    Could be wrong.
    Windows 10 could be at fault.
    Macrium Reflect really helps for issues like this.
    I know that sounds like closing the barn door after the horse escapes.
     
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  12. 5n1FFl35

    5n1FFl35 TS Rookie Topic Starter

    Yeah I'm going to get a sound card and see if that fixes it. I'll have a look and see if it is windows related before that though, thanks for the advice.
     
    holdum323 likes this.
  13. 5n1FFl35

    5n1FFl35 TS Rookie Topic Starter

    UPDATE: the sound card arrived yesterday and I put it into the PCIE slot, installed the drivers pressed play... still no audio :/
    last thing I'll try before getting a new mobo is reinstall windows and hope that fixes it
     
  14. holdum323

    holdum323 Banned Posts: 1,725   +455

    Thah's a real bummer. Thanks for the update. Hoping reinstall solves your issue. Fingers crossed!
     
    5n1FFl35 likes this.
  15. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,532   +944

    Perhaps foolish, but did you check every possible volume level. I had similar on system after it was fully 'cold' off - turned out the volume was "zero".
     
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  16. 5n1FFl35

    5n1FFl35 TS Rookie Topic Starter

    As far as I know I have. I've checked every where I that I know of but I may be missing something, I'll have another look
     
  17. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,532   +944

    Does Device Manager have anything to say about sound devices or USBs? yellow triangles? "Playing Audio" troubleshooter in Win10? You have several nVidia Audio devices which are grayed out "not plugged in" - might you have some 'hidden' devices, extra USBs, etc, which you want to disable/remove - check for hidden in device manager (view tab - near bottom of listing) - consider removing USB and letting PnP discover them anew. Maybe nVidia driver needs reinstall after removing older drivers with DDU.
     
    5n1FFl35 likes this.
  18. 5n1FFl35

    5n1FFl35 TS Rookie Topic Starter

    I probably should have checked back here once more before reinstalling windows because that sounds like it probably have worked but I reinstalled windows yesterday and everything seems to be working fine now, but thanks for the help :)
     
  19. 5n1FFl35

    5n1FFl35 TS Rookie Topic Starter

    UPDATE: I ended up just having to reinstall Windows and thankfully that fixed it, but thanks to everyone who helped me out. It was my first time posting on this forum and it was a great first experience :)
     
    Cycloid Torus likes this.
  20. holdum323

    holdum323 Banned Posts: 1,725   +455

    That's great! (y)Thanks for the update. I'm happy you got your issue solved.
     

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