I am troubleshooting a client machine. When Outlook 2003 is opened in normal mode, Outlook freezes on the splash screen (not responding). When Outlook safe mode is selected, it crashes slightly after the splash screen appears. Also, when attempting to modify email profile settings (control panel>mail), the program stops responding when it gets to the e-mail accounts window (add, change, remove).
Solutions attempted:
1. Detect and Repair
2. Complete uninstall of Office and complete Reinstall w/ Office SP2.
3. Restart- selective startup with all startup items disabled.
This is a domain user on a laptop with roaming profile.
Any troubleshooting ideas? I wish I could remove the account from the Mail list and re-add it, but when starting Outlook after the fresh install, it is trying to migrate his data (you can see that screen come up before it freezes when opened in Outlook Safe Mode). I imagine there is some sort of way to set Outlook to defaults so it isn't trying to pull in that profile, some sort of switch or something. Methink I should have removed stray registry settings after uninstalling it or something to get it really clean.
Thank you!
Shane
Solutions attempted:
1. Detect and Repair
2. Complete uninstall of Office and complete Reinstall w/ Office SP2.
3. Restart- selective startup with all startup items disabled.
This is a domain user on a laptop with roaming profile.
Any troubleshooting ideas? I wish I could remove the account from the Mail list and re-add it, but when starting Outlook after the fresh install, it is trying to migrate his data (you can see that screen come up before it freezes when opened in Outlook Safe Mode). I imagine there is some sort of way to set Outlook to defaults so it isn't trying to pull in that profile, some sort of switch or something. Methink I should have removed stray registry settings after uninstalling it or something to get it really clean.
Thank you!
Shane