Hi guys!
I'm new here and I'm having some seriously annoying problems with my Dell Inspiron 3558 Windows 10 PC. See here:
Suddenly my PC started randomly going grey with vertical lines across. When it happened, the PC was still completely responsive. If I was playing music using the speakers, the music kept playing and touchpad movements were still indicated on the now grey display as a movement of the vertical lines. I also noticed that it usually happened when on battery power.
It was fixed by closing the lid and reopening it or putting it to sleep and waking it back up. Essentially, it was fixed by anything that made the screen turn off, even a timeout. At first it wasn't very frequent, but over time it became very frequent and I worked around it by closing and reopening every time it happened.
I did the LCD BIST test and it worked fine. I updated my graphics driver, and BIOS. Nothing changed. Then, something interesting happened. While booting, before starting to load windows, it happened. So I ruled out driver issues and software issues, right? It looked like a hardware issue, so next, I drained the residual charge on the PC, and left it off for 2 days with the battery out. After the two days, I powered it back on, and it seemed fine, but for only a day which, by the way, was much longer than it had ever gone without going grey since it started having the issue. This raised some questions for me, but I'm no guru so I didn't know what to conclude.
Then, I was finally able to test it out on an external monitor ( wasn't physically able to do it before for some reasons) and so I waited for it to go grey and it did and I connected it to my TV via HDMI and the display was fine on the TV and still grey on the PC.
I handed it to a technician and he said it was the video cable, which he replaced. He then returned it to me and It worked fine for a day and then it happened again.
Again, I'm no guru and correct me if I'm wrong but all my observations led to me ruling out the video card, RAM, motherboard and software related issues. I think it's the LCD. What do you think?
Any form of help and insight would be hugely appreciated, this has been a real pain in the neck.
Looking forward to your replies!
I'm new here and I'm having some seriously annoying problems with my Dell Inspiron 3558 Windows 10 PC. See here:
Suddenly my PC started randomly going grey with vertical lines across. When it happened, the PC was still completely responsive. If I was playing music using the speakers, the music kept playing and touchpad movements were still indicated on the now grey display as a movement of the vertical lines. I also noticed that it usually happened when on battery power.
It was fixed by closing the lid and reopening it or putting it to sleep and waking it back up. Essentially, it was fixed by anything that made the screen turn off, even a timeout. At first it wasn't very frequent, but over time it became very frequent and I worked around it by closing and reopening every time it happened.
I did the LCD BIST test and it worked fine. I updated my graphics driver, and BIOS. Nothing changed. Then, something interesting happened. While booting, before starting to load windows, it happened. So I ruled out driver issues and software issues, right? It looked like a hardware issue, so next, I drained the residual charge on the PC, and left it off for 2 days with the battery out. After the two days, I powered it back on, and it seemed fine, but for only a day which, by the way, was much longer than it had ever gone without going grey since it started having the issue. This raised some questions for me, but I'm no guru so I didn't know what to conclude.
Then, I was finally able to test it out on an external monitor ( wasn't physically able to do it before for some reasons) and so I waited for it to go grey and it did and I connected it to my TV via HDMI and the display was fine on the TV and still grey on the PC.
I handed it to a technician and he said it was the video cable, which he replaced. He then returned it to me and It worked fine for a day and then it happened again.
Again, I'm no guru and correct me if I'm wrong but all my observations led to me ruling out the video card, RAM, motherboard and software related issues. I think it's the LCD. What do you think?
Any form of help and insight would be hugely appreciated, this has been a real pain in the neck.
Looking forward to your replies!