Startup and IE errors

By thompsonp11 ยท 8 replies
Feb 8, 2009
  1. I've been getting a few errors in the past month -
    1 -sometimes (not every time) i startup the computer i get "rr64_b.exe problem"
    2 - every time i startup IE i get one of two errors - one says "IE application error, instruction at 0x00142f63 referenced memory at 0x0000003c. memory could not be "read"", the second says "IE has encountered a problem and needs to close" (this is the one i typically see). However, if i just push the error boxes to the side, IE still starts up with no apparent problems, i just always have the error box on screen.

    I went through the 8 steps and (hopefully) have attached the required log and txt files to this post. neither spyhunter or norton found any viruses or spyware in their scans.

    Thanks for your help
  2. mflynn

    mflynn TS Rookie Posts: 2,655

    Hello thompsonp11

    Run HJT select and remove the below entry
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

    These logs were clean so do the below to check deeper..

    Download SDFix to Desktop.

    On Desktop run SDdFix It will run (install) then close.

    Then reboot into Safe Mode

    As the computer starts up, tap the F8 key several times.

    On the Boot menu Choose Safe Mode.

    Click thu all the prompts to get to desktop.

    At Desktop
    My Computer C: drive. Double-click to open.

    Look for a folder called SD Fix. Double-click to enter SD Fix.

    Double-click to RunThis.bat. Type Y to begin.

    SD Fix does its job.

    When prompted hit the enter key to restart the computer

    Your computer will reboot.

    On normal restart the Fixtool will run again and complete the removal process then say Finished,
    Hit the Enter key to end the script and load your desktop icons.

    Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
    Attach the Report.txt file to your next post.
    Download ComboFix

    NOTE: If you have had ComboFix more than a few days old delete and re-download.

    Get it here:
    Or here:

    Double click combofix.exe follow the prompts.

    When finished, it will open a log.
    Attach the log and a new HJT log in your next reply.

    Note: Do not click combofix's window while its running. That may cause it to stall.

    Once the logs are posted for these then we will use the SAS to do some special repairs for your issues above.

  3. rickoh

    rickoh TS Rookie


    according to all the searches I have done on malware. Is your anitivirus up to date? Is it running and protecting you?.....
    I use Avast and it caught the malware and removed it. also consider spybot and adaware..
  4. mflynn

    mflynn TS Rookie Posts: 2,655

    Yes Rickoh is correct!

    This did not show up in the logs tho!

    Get me the sdfix and combofix and they should get it!

  5. thompsonp11

    thompsonp11 TS Rookie Topic Starter

    IE error help

    Mike -

    I followed your instructions and have attached the relevant logs. when i just opened IE to get back on TechSpot, i did not get either of the the IE errors. I saw the other post about rr64_b - none of the antivirus software i ran caught it and i had updated all software and virus def's before running. is there something else i should run? Thanks again!

  6. mflynn

    mflynn TS Rookie Posts: 2,655

    Cut for pasting pull to bottom watch the side slider, the below text inside the box.Then open new Notepad document on Desktop then paste and save as CFscript.txt to the Desktop

    EXIT ALL BROWSERS before continuing!
    You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    Now use your mouse to drag CFscript.txt on top of ComboFix.exe

    Follow the prompts.
    When it finishes, a log will be produced named c:\combofix.txt. Attach that back here.
    C:\Program Files\MSN\txsrvc.dll
    C:\Program Files\MSN\unicows.dll
  7. thompsonp11

    thompsonp11 TS Rookie Topic Starter

    I have attached the latest combofix.txt log after running the script file. did not get any IE errors this time either.
  8. mflynn

    mflynn TS Rookie Posts: 2,655

    Didn't expect you would because it was fixed after you ran MBAM and SAS!

    So you are fixed! Good to go!

    Thread closing-------------------------------------------------------------------

    Some of these tools update so often they require downloading again later if needed. But keep and run MBAM and SAS to maintain.

    Remove ComboFix
    combofix /u
    Hit enter or click OK.

    Please download OTCleanIt

    Save to desktop.

    This will remove all the tools we used to clean your computer.

    Double-click OTCleanIt.exe. Click CleanUp. Yes to the "Begin cleanup Process?"

    Approve all if prompted by Firewall. Approve Widows Defender or other guards or security programs while OTCleanIt attempting access to the Internet to allow all.

    If prompted to Reboot click, Yes.
    OTCleanit will delete itself when finished, If not delete it by yourself.

    Run CCleaner again twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

    Run ATF-Cleaner Temp and Registry, repeatedly until no more found.

    Fantastic cleaner.
    The issues can and are likely found is in System Restore so do the below

    Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "After cleanup at TechSpot".

    Then Start-Programs-Accessories-System Tools-Disk Cleanup
    Click OK to accept C:
    Select all Boxes
    Then click More Options
    Here click System Restore and OK to "Are you sure" and the OK to Run.

    As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

    It clears what is known as Shadow copies which are used by specialized back up programs.

    This is if you have the Volume Shadow Copy running which is the default.

    Every two weeks or so, run MBAM and SAS until clean.

    They take a while, so leave scanning while you are sleeping working or watching TV. If not done under the gun they can be scheduled not to interfere with computer time.

    If they find something they can not clean, then get back to us.

    Additionally run CCleaner. ATF-Cleaner and KCleaner.
    I have been using ThreatFire for more than a year, it just went from ver 3 to ver 4.

    It was designed to be used with and to co-exist with other Virus scanners.

    Additionally it uses a totally different process to protect. While conventional Virus scanners work from definitions ThreatFire works on recognizing Virus/Malware activity.

    It's like looking at it with 2 sets of eyes and from a different angle.

    It works like some Firewalls do to learn what is good/bad.

    After install it will ask you about everything that could be a security issue. For example the first time you run IE or FireFox it will prompt you. You would answer to approve and remember the setting. From then on no more prompts about IE or FireFox unless the exe changes like in an update.

    As it queries you about the prompt to help you determine to approve or not you can google it with one click.
    Look at

    Run SpyBot ocassionally and use the Immunize function.

    I highly reccomend Hostman: Hostman

    Download install run and allow it to disable DNS Client and select all Host files and then Update and install all host files.

    A Disk Scan (chkdsk) and Defrag are in order.

  9. thompsonp11

    thompsonp11 TS Rookie Topic Starter

    thanks mike and everyone else that helped!
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