Unable to open malwarebytes

By daphnelcc
May 1, 2009
  1. i am having trouble getting rid of a virus. last scan with avg reported that it was a heur. however i just scanned with super antispyware and it says no threats detected. and although now i am able to update my avg and antispyware has had the chance to update, i am still having trouble with websites popping up. i am also unable to open malwarebyes anti-malware.

    attached are the hijackthis log and the two antispyware logs (first scan and second scan after removal/quarantine of first scan's results).

    help is truly appreciated!!
  2. touch

    touch TS Rookie Posts: 978

    Hello daphnelcc

    Try malwarebyte again, slightly different -

    Download malwarebyte

    Save the file as setup.exe

    Run the setup.exe file
    When it gets to the final step of the installation it will seem like it froze....it hasn't but it will take anywhere from 15mins to an hour to get through that step so just let it do its thing.

    If automatic update fail, download and install the manual update ->
    This manual updater should get you fairly recent.

    Go into the Malware folder in through Program Files
    Rename the mbam.exe to mab.exe and run it.
    Do a full computer scan
    Check all and remove/fix/delete them.

    Restart your computer and attach the log

    NB: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
  3. daphnelcc

    daphnelcc TS Rookie Topic Starter

    malwaybytes still not opening, can't operate in safe mode either

    hi touch,
    thanks for the response! i tried renaming and reinstalling the way you described but it still doesn't seem to open.

    also, everytime i try to operate windows in safe mode, it comes back with an error saying that windows did not load properly. the only way to start is having windows start normally.

    any other ideas?

    thanks so much for the help.
  4. touch

    touch TS Rookie Posts: 978

    See if you can run combofix -

    Please download combofix here -> http://download.bleepingcomputer.com/sUBs/ComboFix.exe

    Before Saving it to Desktop, please rename it to something like 123.exe to stop malware from disabling it.

    Now, please make sure no other programs are running, close all other windows.

    Please double click on the file you downloaded. Follow the onscreen prompts to start the scan.
    Once the scanning process has started please DO NOT click on the Combofix window or attempt to use your computer as this can cause the scanning process to stall.
    It may take a while to complete scanning and this is normal.

    You will be disconnected from the internet and your desktop icons/toolbars will disappear during scanning, do not worry, this is normal and it will be restored after
    scanning has completed.

    Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post
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