Solved Unmoveable virus

[Broni]

Reset Chrome...
Click on "Customize and control Google Chrome":

Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Restart Chrome.

If the above didn't help....

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/

• Close all Chrome windows and tabs.
• Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
• Click Programs and Features.
• Double-click Google Chrome.
• Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.

==========================================

Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center
• Windows Update
• Windows Defender
• Other Services

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Download Sophos Free Virus Removal Tool and save it to your desktop.

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View log file... (bottom left hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program

 

[Sticcs]

Results of screen317's Security Check version 1.014 --- 12/23/15
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
`````````Anti-malware/Other Utilities Check:`````````
TuneUp 3.0.7.0
Java 8 Update 73
Java version 32-bit out of Date!
Adobe Flash Player 25.0.0.171
Google Chrome (59.0.3071.86)
Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent````````
Windows Defender MSMpEng.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamtray.exe
Windows Defender MSASCuiL.exe
Windows Defender MpCmdRun.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````

 

[Sticcs]

Farbar Service Scanner Version: 27-01-2016
Ran by Sticcs (administrator) on 05-06-2017 at 14:48:18
Running from "C:\Users\Sticcs\Downloads"
Microsoft Windows 10 Home (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

[Sticcs]

Getting user folders.

Stopping running processes.

Emptying Temp folders.


User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 56468 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default.migrated

User: DefaultAppPool
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 56468 bytes

User: Public

User: Sticcs
->Temp folder emptied: 31493 bytes
->Temporary Internet Files folder emptied: 11909464 bytes
->Java cache emptied: 432270 bytes
->FireFox cache emptied: 3902279 bytes
->Google Chrome cache emptied: 25352181 bytes
->Apple Safari cache emptied: 36864 bytes
->Flash cache emptied: 3858 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 50593590 bytes

Emptying RecycleBin. Do not interrupt.

RecycleBin emptied: 655377913 bytes
Process complete!

Total Files Cleaned = 713.00 mb

 

[Sticcs]

Sophos Free Virus Removal Tool came back with zero threats. I uninstalled chrome and followed all the steps but there is still a problem with the browser after I installed it new. It still is constantly refreshing and It's loses it's green lock after a few mins. Sorry my PC is a pain.

 

[Broni]

Update your Java version here: https://www.techspot.com/downloads/6463-java-se.html
Alternate download: http://www.java.com/en/download/manual.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

==========================================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

7. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

11. Please, let me know, how your computer is doing.

 

[Sticcs]

The Chrome browser does not support NPAPI plug-ins and therefore will not run all Java content. Switch to a different browser (Internet Explorer or Safari on Mac) to run the Java plug-in. More info

 

[Broni]

You just need to download current version of Java and install it.
Download offline installer.

 

[Sticcs]

# AdwCleaner v6.047 - Logfile created 10/06/2017 at 04:03:17
# Updated on 19/05/2017 by Malwarebytes
# Database : 2017-06-10.1 [Server]
# Operating System : Windows 10 Home (X64)
# Username : Sticcs - PEGASUS
# Running from : C:\Users\Sticcs\Desktop\adwcleaner_6.047.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support



***** [ Services ] *****



***** [ Folders ] *****



***** [ Files ] *****



***** [ DLL ] *****



***** [ WMI ] *****



***** [ Shortcuts ] *****



***** [ Scheduled Tasks ] *****



***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Classes\Codejock.SkinFramework.15.3.1
[-] Key deleted: HKLM\SOFTWARE\Classes\Codejock.SkinFrameworkGlobalSettings.15.3.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Codejock.SkinFramework.15.3.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Codejock.SkinFrameworkGlobalSettings.15.3.1
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{128507E0-C56F-43C0-BCF1-8193B35FE4C4}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{40217CB8-4463-4030-B324-AC6A8075FEC8}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{63C40CBE-DE43-4B56-BCEB-E14B825CF245}
[-] Key deleted: HKLM\SOFTWARE\Classes\Interface\{AFA0E6A1-28D7-4F2C-87A7-7266367B4655}
[-] Key deleted: HKLM\SOFTWARE\Classes\TypeLib\{BD0C1912-66C3-49CC-8B12-7B347BF6C846}


***** [ Web browsers ] *****

[-] [C:\Users\Sticcs\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Sticcs\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [1752 Bytes] - [10/06/2017 04:03:17]
C:\AdwCleaner\AdwCleaner[S0].txt - [2210 Bytes] - [10/06/2017 03:56:47]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1898 Bytes] ##########

 

[Broni]

What's the reason for another log?

 

[Sticcs]

Still having lagging issues with certain websites who lose their secure status and it seems like there's a virus still existing in my browser.

 

[Broni]

Which browser is affected?

 

[Sticcs]

Google chrome, not every website but yahoo for sure.

 

[Broni]

Reset Chrome...
Click on "Customize and control Google Chrome":

Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Restart Chrome.

If the above didn't help....

Reinstall Chrome...
If you want to save your bookmarks...
How to Backup Bookmarks in Google Chrome
If you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/

• Close all Chrome windows and tabs.
• Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)
• Click Programs and Features.
• Double-click Google Chrome.
• Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.

Install fresh copy.

 

[Broni]

The issue seems to be resolved.