Hi,
I'm hoping you can help me although I really don't know where to begin - so many issues are occuring! Ackkkkkk!!!!
The other day while reading an email, a virus message poped up and my system went wacky and shut down. I turned it back on and found that my Norton's was gone "poof" and that my browser window would not open. I could access my email client and the weather bug so I know I have an internet connection, ...just couldn't get my browser window to load.
So, thinking I could fix this myself, I reset my settings to restore the Windows browser. I now can access the internet, but I CAN'T follow a link or download ANYTHING. I keep getting a "internet explorer cannot display the webpage" error message. I've been searching through this site and I think I may have "hijacked browser" ...not sure though what that means or how to fix it?
Okay, also, at this time, I had received a message with instructions on how to update my Norton's. I was able to start that process, ...which means that it said it had to remove the previous version of Norton's before it could install the latest version. It removed the old, but now I can't download the newer version so I have NO virus protection on my computer. I tried to access other sites, such as the AVG 8.0 for a FREE product to try and get my system protected, but once again, I cannot get the page to load, so I'm just unable to download it.
I tried to do a system restore and it is not working either, ...keeps saying it can't restore, try another date. I did, my apparently that feature just doesn't work anymore. I even tried to create a new date and it won't.
So, no Norton's, browser won't open new windows, no system restore, ...oh, and other pop up messages as well.
Sorry this is so long, ...just not sure what to try and fix first.
I appreciate any help you can provide.
Thanks!
BetsC
I'm hoping you can help me although I really don't know where to begin - so many issues are occuring! Ackkkkkk!!!!
The other day while reading an email, a virus message poped up and my system went wacky and shut down. I turned it back on and found that my Norton's was gone "poof" and that my browser window would not open. I could access my email client and the weather bug so I know I have an internet connection, ...just couldn't get my browser window to load.
So, thinking I could fix this myself, I reset my settings to restore the Windows browser. I now can access the internet, but I CAN'T follow a link or download ANYTHING. I keep getting a "internet explorer cannot display the webpage" error message. I've been searching through this site and I think I may have "hijacked browser" ...not sure though what that means or how to fix it?
Okay, also, at this time, I had received a message with instructions on how to update my Norton's. I was able to start that process, ...which means that it said it had to remove the previous version of Norton's before it could install the latest version. It removed the old, but now I can't download the newer version so I have NO virus protection on my computer. I tried to access other sites, such as the AVG 8.0 for a FREE product to try and get my system protected, but once again, I cannot get the page to load, so I'm just unable to download it.
I tried to do a system restore and it is not working either, ...keeps saying it can't restore, try another date. I did, my apparently that feature just doesn't work anymore. I even tried to create a new date and it won't.
So, no Norton's, browser won't open new windows, no system restore, ...oh, and other pop up messages as well.
Sorry this is so long, ...just not sure what to try and fix first.
I appreciate any help you can provide.
Thanks!
BetsC