2 Blue Screen Events on Brand New PC

By jsateri ยท 4 replies
Jan 5, 2011
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  1. Hello,

    I just purchased a Gateway computer for streaming movies and video. I got it up/running and the very same day it crashed twice with the following error message.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF880058B3817
    BCP3: FFFFF8800AE2B900
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Can someone help me identify the issue?

  2. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,010   +18

    You should post your system specs as well as what you were doing when this occurred.

    Did you run system update after getting your computer up and running, are all your drivers up to date? You might need to update to latest Flash if it crashed during streaming. A non comprehensive google search of your problem seems to indicate that other people had graphics driver issues when they got this error code.

    As an aside, I always advise people that have brand new computers that don't work to contact the manufacturer for tech support. A brand new computer should not crash out of the box.
  3. jsateri

    jsateri TS Rookie Topic Starter

    System specs and more details.

    Thanks for the reply. I ran dxdiag to get the system specs (attached). I was streaming a movie from Netflix using the Google Chrome browser when the BSOD occurred. It happened twice. Prior to the BSOD I had updated all my Windows drivers and downloaded the latest video driver for the ATI Radeon HD 5570 as well as the latest Adobe Flash.

    Attached Files:

  4. jsateri

    jsateri TS Rookie Topic Starter

    Also attaching results of msinfo32

    Thanks again for your help.

    Attached Files:

  5. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,010   +18

    Have you tried Firefox and IE to stream Netflix?

    I had trouble viewing some network site, ABC I think with Chrome and had to use IE.

    Your computer has good modern components, so that should not be a problem. Try different browsers before we delve any deeper.

    Just had a thought to search this particular problem. Taking a quick look on Google for Chrome and Netfflix, I see a lot of posts about problems. This could be it.

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