BCCOde: 4e BCP1: 0000009

[lumen27]

BCCOde: 4e BCP1:0000009 BCP2: 0000675A BCP3: 00000003 BCP4: 00000000

Help please, my PC just restarted and this message showed up.

 

[Tmagic650]

Go to C:\windows\minidump. Minidump files have a .dmp extension. If you see any files with a .dmp extension, select them all. Right-click and send them to a compressed(zipped)folder. Upload that folder as a file here

 

[lumen27]

Here it is

 

[Tmagic650]

Okay, start by checking the memory using memtest86:
http://www.memtest.org/
Let memtest86 run for 7 passes and no errors are allowed

 

[lumen27]

I just did it, and no errors were found

 

[Tmagic650]

Still getting BSOD's? If so, post any new minidumps

 

[lumen27]

Yes, still getting BSOD's. Here there are two of the most recent .dmp files.

 

[Tmagic650]

This driver is causing your BSOd's:
[FONT=Verdana]Realtek® High Definition Audio Function Driver [/FONT]

Do you see any yellow exclamation points in the device manager?

 

[lumen27]

No, it doesn't have any yellow exclamation points. But I've noticed that sometimes this device doen't iniciate when windows starts, but restarting the pc solves this problem.
I'm also having problems when I turn on my pc, it takes more than one try to boot or starting Windows. When Windows finally starts, the BSOD message shows up.

 

[Tmagic650]

"I'm also having problems when I turn on my pc, it takes more than one try to boot or starting Windows"...This may be a sign of a failing hard drive:
Go to Computer. Right-click on the C drive. Select Properties, Tools, Check Now. Put a check mark in both boxes to set a disk check on the next start up

 

[lumen27]

Since a failing hard drive was my first guess, I made a disk check a few days ago, but it went fine.
Since the boot problem sometimes it's from de BIOS (I get a black screen, with nothing but the CPU's fan working), I was thinking it might be the CPU, but I downloaded an Intel app to check it, and it went fine too.

 

[Tmagic650]

It may be a motherboard issue now

 

[lumen27]

That's awful
Is there any way to properly now what's the problem with the motherboard? For example, and electricity problem or something like that.

 

[Tmagic650]

Is this PC a laptop or a desktop? How old is it, and what is the make and model?

 

[lumen27]

It´s a desktop PC, Gateway Model E4300. It's kind of old, about 5 years maybe.

 

[Tmagic650]

5 years, maybe power supply. They are cheaper and easier to replace than a motherboard...

 

[lumen27]

Thank you for your help, I'll try with another power supply, and I'll let you know how it turns out.

 

[Tmagic650]

Okay, good luck... and you are very welcome