Blue screen error

By yangly18 ยท 14 replies
Jan 27, 2010
  1. I opened up my laptop to find a blue screen error message on the screen, here's what it said:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 124
    BCP1: 00000000
    BCP2: 858E6024
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:

    I attached the minidump file

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    This is an extremely difficult error to deal with because it can be any piece of hardware in your system and minidumps rarely if ever give a definitive cause. Your's is no exception.

    Your error is 0x124 and it replaced the older XP error code but the definition remains the same 0x0000009C: MACHINE_CHECK_EXCEPTION
    This is a hardware issue: an unrecoverable hardware error has occurred. The parameters have different meanings depending on what type of CPU you have but, while diagnostic, rarely lead to a clear solution. Most commonly it results from overheating, from failed hardware (RAM, CPU, hardware bus, power supply, etc.), or from pushing hardware beyond its capabilities (e.g., overclocking a CPU).

    I have worked with many people on this one and the eventual answer came as varied as the systems. Before proceeding is your system still under warrenty?
  3. yangly18

    yangly18 TS Rookie Topic Starter Posts: 217

    my system is no longer under warentee
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Okay then, has this error ever occured before? When you say you opned up your laptop was it coming out of sleep mode/hibernation mode? How old is the system? Please give us the hardware specs and security software.
  5. yangly18

    yangly18 TS Rookie Topic Starter Posts: 217

    OS Name Microsoft Windows 7 Ultimate
    Version 6.1.7600 Build 7600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name JUSTIN-PC
    System Manufacturer Hewlett-Packard
    System Model HP Pavilion dv6700 Notebook PC
    System Type X86-based PC
    Processor AMD Turion(tm) 64 X2 Mobile Technology TL-60, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Hewlett-Packard F.27, 1/11/2008
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    User Name justin-PC\justin
    Time Zone GMT Standard Time
    Installed Physical Memory (RAM) 2.00 GB
    Total Physical Memory 1.94 GB
    Available Physical Memory 0.98 GB
    Total Virtual Memory 3.87 GB
    Available Virtual Memory 2.70 GB
    Page File Space 1.94 GB

    my laptop is 2 years old, and this error has never occured before
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Again, when you say you opned up your laptop was it coming out of sleep mode/hibernation mode?
  7. yangly18

    yangly18 TS Rookie Topic Starter Posts: 217

    it came out of hibernation when i turned on the power.

    I also found these when I was in the system info screen, under problem devices:

    ROOT\LEGACY_ADFS\0000 This device is not present, is not working properly, or does not have all its drivers installed.

    Coprocessor: PCI\VEN_10DE&DEV_0543&SUBSYS_30CF103C&REV_A2\3&2411E6FE&1&0B The drivers for this device are not installed.

    I'm not sure what thoes are above, not sure if it even makes a difference.
  8. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    This particular error sounds like you need to reinstall the chipset drivers (tho i don't know if this will help your blue screen or not)
  9. yangly18

    yangly18 TS Rookie Topic Starter Posts: 217

    My computer does the automatic windows 7 driver test and downloads them automatically, maby it doesn't check everything huh
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Nice one Lookinaround. Since this is a laptop that he purchased how would he go about doing this?
  11. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Good question as it would seem not to check everything. It also seems other HP owners who tried upgrading to Win 7 have had similar issues with the coprocessor missing. See if this thread might help you as well.

    The user had a different model HP but the hardware ID is identical (which is key for finding the right driver)
  12. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Hint: Try searching based on the hardware ID. For yangly18, reported
    The Hardware ID is everything up to (but not including) the second "\". So one would search on
    > The "Hardware ID" is defined by the manufacturer and embedded in device firmware
    > As part of Plug and Play, Windows polls the device for its Hardware IDs
    > That stuff you may see after the second "\" is appended by Windows to make the ID unique so Windows receives a hardware ID of
    > Windows appends stuff to it to make it "unique" to the computer so you see
    An example of why Windows wants "uniqueness"... take the case of buying two identical USB hard drives.
    > They both will provide Windows the identical Hardware IDs
    > But Windows requires to address them (and store info about) each of them separately so it must create a unique ID for each
  13. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Ooops.. Maybe i got too "geeky" too quick ;)

    For the case of chipset drivers, one should always start by looking to see if they're provided as downloads by the system vendor/mother board provider support site. If not (or a problem) then start searching based on hardware ID :)
  14. yangly18

    yangly18 TS Rookie Topic Starter Posts: 217

    thanks, ill take a look around for the drivers tomarrow, I need to get some shut eye
  15. factfactfact

    factfactfact TS Rookie

    Blue sceen

    Hi i just checked this community out...i have got a peciualiar bluescreen..I wish anyone could me out here..

    From the start

    sm time back my windows 7 stopped working after a bluescreen
    when I turn on my computer a peculiar screen

    that is F9
    f10 SCREEN appears and after that a screen appears showing error on black screen such as

    Non system disk or disk error
    Replace disk and press any key to continue

    now i checked regarding this error in all forums and even on hp as my laptop is hp 530

    and so to say i thought my harddisk has crashed
    i did sm tests on it ...

    in F10 Bios setup
    i did a HDD (hard disk drive) self test

    the three stages of test suceeded..and I have tested it twice now..

    so i believe my hardsisk is OK ..which i am not sure..or may be it is infact ok..

    now prior to this apperance of blue screen my fan in laptop used to make a hell lot of noise and was was weary and genereted a lot of heat ..
    but since this bluescreen it is not making as much noise as it used to..

    now i tried to do a few thing myself ..
    i tried to format windows several times ...

    its ok till all files load ..up to the stage of a loading but after that a bluescreen appears

    with a bold line callled


    and in the last sm technical info saying ..

    STOP ; 0 x 000000C2 , (0 x 00000007, 0 x 00001097, 0 x 00000000, 0 x 80C90040 )

    I dont know what it means

    Now that i believe two things are absolutely clear

    Hardrive is Ok based on windows BIOS diagnostic tests in F10
    CD Rom is OK based on CD ROM loading up files

    anyone (even admin) who replies back to this post with a solution ..kindly reply on factfactfactatgmailcom and pulkitchawla07 at gmailcom as well..

    Thanks once again
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