BSOD "type" crash, But NOT "blue" screen, rather red or green or ...

By Rogueblue ยท 13 replies
Feb 5, 2018
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  1. Good day

    I've had this problem for over a year now. I don't get the infamous BSOD Bluescreen of dead, but what I get is mostly either a Green screen, or a Red screen, occasionally just a white screen, and rarely a blue screen ... and then system just completely freezes, and I am forced to hit the hard reset button and reboot. This only seems to happen on the external monitor, the laptops actual monitor mostly retains it's last display, but the system is frozen,
    I haven't been able to find anything specific that sets this off. It happens randomly, whether via browsing web on any browser, or just navigating within Windows itself. A simple click or right-click can set it off. It seems completely random. Sometimes would happen frequently, like twice in one hour, at other times it might not happen for a day or 2 or 3, then suddenly bang!

    I've read many threads and tried many things over last year, updating/upgrading latest drivers, downgrading to old drivers, trying different antivirus software, changing hardware display cables, tweaking and switching off certain elements of the Nvidia graphics card settings. All drivers and software up to date.
    I am so frustrated with this, just want to drop this laptop on the rubbish dump lol.

    Hoping someone might recognize this and have the magic bullet explanation and solution to solve and put this beast of an issue to rest once and for all.
    Thanks in advance for any help.

    My pc/laptop specs:

    System Model Dell System XPS L502X
    Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)
    Graphics: NVIDIA GeForce GT 540M
    Ram: 8GIG
    OS: Windows 7 Pro 64Bit SP1 (all updates applied)

    System info and dump file attached ... wait sorry tried, upload, but apparently a 1mb file is too large I am told to upload.
     
  2. Rogueblue

    Rogueblue TS Rookie Topic Starter

    Ps ... images attached ...
     

    Attached Files:

  3. Rogueblue

    Rogueblue TS Rookie Topic Starter

    Hi, thanks for this, something to look into and consider, however it's not an actual "BSOD" ... it comes to a variety of colours.
    It also ONLY happens when an external monitor is attached. And it's only the external monitor that changes colour (either green, or red, or white, sometimes blue or even just black), but whole system freezes, and need to reboot.
    On occasion before, but not recently at all, I did get a Nvidia error code:3 " ... Nvidia OpenGL driver detected a problem with display driver and is unable to continue. This application must close."
    But again, that was long ago, got it a few times randomly, but not recently while these issues have been occusring. Just mentioning, as I don't know if it has anything to do with it all.
     
    DavidBailey likes this.
  4. Rogueblue

    Rogueblue TS Rookie Topic Starter

    Hi David, considering it but don't understand why it'd only happen if external monitor attached.
    And thanks for new link, but I've already seen and tried that, as mentioned in original post, upgraded and downgraded many drivers, but not solved.
     
    DavidBailey likes this.
  5. I don't know.
    Someone else may come along soon & offer better help.
     
  6. Rogueblue

    Rogueblue TS Rookie Topic Starter

    No problem David, thank you
     
  7. holdum323

    holdum323 Banned Posts: 1,725   +455

    Hi. Problems like that are hard to find. Here's a freeware that's supposed to test a lot of hardware problems. May not find any thing, but worth a shot. Let us know how things go. http://www.7byte.com/?page=hotcpu
     
  8. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,492   +915

    What do we really know?
    - not an SoD... no error message leading to failure? only report of failure had happened (confirm in Event Viewer)
    - ONLY happens when an external monitor is attached - so system works just fine without the external being attached
    - appears to be "random" - not related to software running (however, likely NOT random from another point of reference, hence troubleshooting)

    Conclusion: seems to be more like equipment failure somewhere in chain from the graphics chip to the external monitor which manifests as a large mono-color display, so the candidates are....
    - bad cable
    - bad connectors
    - bad monitor
    - bad circuit from graphics chip to external VGA connector
    - bad graphics chip

    Hope it is the first one. Strong light and magnification during disassembly and cleaning (see YouTube for videos) might reveal something like - a short - bad caps - cracked solder joint.
     
    holdum323 likes this.
  9. jobeard

    jobeard TS Ambassador Posts: 11,994   +1,314

    I would suspect the video driver; You mentioned Nvidia error code(s) so that also points the finger at video.

    open the Event Viewer, inspect the System log for ERROR events. There's a document icon available and it will COPY the details - - paste a view back here in a follow-up
     
    holdum323 likes this.
  10. holdum323

    holdum323 Banned Posts: 1,725   +455

    Cycloid Torus likes this.
  11. jobeard

    jobeard TS Ambassador Posts: 11,994   +1,314

    The system records "the details" in the Event Viewer and while GUI tools are easier to read, they often hide the very details needed to find solutions.

    At the top of every entry you find
    Log Name: System
    Source: Schannel
    Date: 2/5/2018 9:31:13 AM
    Event ID: 36888
    Task Category: None
    Level: Error
    Keywords:
    User: SYSTEM​
    and you can google "System Error Event Id 36888 source Schannel"

    Results found:
    This Event ID 36888 occurs if a user tries to access a web site using HTTP but specifies an SSL port in the URL.
    For example, http://hostname or https://hostname.


    If some user access the website with the URL http://hostname:443, then this event will be logged.
     
  12. holdum323

    holdum323 Banned Posts: 1,725   +455

    Hi. Some times me thinks some members here try to snow me :DThanks @Cycloid Torus for your like. The Reliability Monitor is not perfect, but it does some times give you a clue that can lead you to solving your problem.
    Here's screen shot of a event recorded from my Reliability Monitor. I see a lot of information here. I get one of these once in awhile, but I ignore these and really don't consider it a problem, just like I don't get excited about a lot of event viewer errors.
     

    Attached Files:

    Last edited: Feb 5, 2018

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