Inactive C:\Windows\assembly\GAC\Desktop.ini - McAfee Can't Clean

[jkg007]

Can someone please assist me with this issue? No removal software has been used yet other than the detection software attempt to clean it which failed.

 

[Broni]

Welcome aboard

It looks like you're infected with ZeroAccess rootkit.
Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

[jkg007]

Malwarebytes Anti-Malware was already installed on the computer.
The database is 82 days out of date.
When it trys to update it fails to connect to the server.

 

[jkg007]

Upon further review, I think we are going to reformat the computer. You can close this tread. If I need more help I'll let you know. Until then thanks for you support.

 

[Broni]

Thanks for letting me know