Cannot cut/copy/paste/delete files, Items in the Control Panel are inaccessible

[dbruce3]

I have been unable to cut, paste, copy, or delete any files/folders (drag and drop also). However, the functions do work for text applications.
-Right click menu has no display whatsoever of "cut", "copy", "paste", "delete" options.
-When a file is dragged and dropped, the drop action is ignored

When attempting to find the cause of the problem, I have noticed that items in the control panel such as the "System" icon and "User Accounts" are inaccessible.
-When I click on these icons, nothing happens at all
-When I select "Folder Options," the computer loads for a second, then a Windows Explorer error message comes up saying it needs to close. Then the explorer task bar restarts itself.

I hope you can help me figure out what is going on here with these errors and thanks in advance for your efforts. I completed the 8-step instructions you posted and I am attatching the three logs from Hijack This, Super Anti-Spyware, and Malwarebytes.

 

[Bobbye]

I'm working on the Hijackthis log- the others are clean.

Is this your ISP or company network?

Please verify: 209.55.5.10
OrgName: Virtual Communications Corporation
OrgID: VRCI
Address: 121 Northtowne drive
City: Woodstock
StateProv: GA

You also show loading:

O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) -
http://www.exent.com/about/company_profile.asp
This looks like a Video Games Company. this is a legit CLSID- but did you put it in to load?

Change the following Services Startup Type from Automatic to Manual:
Start> Run> services.msc> right click on each>> Properties> Change Startup Type to Manual:

Intel(R) PROSet/Wireless Event Log (EvtEng)
NICCONFIGSVC
Intel(R) PROSet/Wireless Registry Service (RegSrvc)
Intel(R) PROSet/Wireless Service (S24EventMonitor)
Intel(R) PROSet/Wireless SSO Service (WLANKEEPER)
Network DDE
TuneUp Drive Defrag Service
TuneUp Program Statistics Service

We need to uninstall these.

Please follow Howard's instructions on Post #2 here:
https://www.techspot.com/vb/topic74723.html
for the removal of:
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe

Reboot the computer after making these changes. Let me know what, if anything, has changed.

By the way, I have a Dell Computer. My Services are set as I am telling you to change yours. Dell would like us to load and carry around everything they put on out systems. But most either doesn't need to stsart at all or can be manually started IF needed.

 

[LookinAround]

Please follow Howard's instructions on Post #2 here:
https://www.techspot.com/vb/topic74723.html
for the removal of:
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe

update... (as Howard's post is now a year-and-a-half-old)

PunkBusters is required these days for a quite a few different online games. And I'm guessing the OP downloaded/installed it.

OP can go to PunkBuster's web site to check the list of all games currently requiring it (to see if they still play all of them and need it) as well as check for any PunkBuster updates. To remove, i believe there should be something in Add/Remove programs

 

[Bobbye]

If you read the description of the problems this user is having, I thought it was in his best interest to remove as much as possible that could be causing ANY of the system problems,

 

[inachu]

I hope this works but what you need to google is TASKBARFIX it makes you able to copy and paste again. Here is the code for it and save it as a batch file:
'xp_taskbar_desktop_fixall.vbs - Repairs the Taskbar when minimized programs don't show.
'- IT SUPPORT

Set WSHShell = WScript.CreateObject("WScript.Shell")

Message = "To work correctly, the script will close" & vbCR
Message = Message & "and restart the Windows Explorer shell." & vbCR
Message = Message & "This will not harm your system." & vbCR & vbCR
Message = Message & "Continue?"

X = MsgBox(Message, vbYesNo, "Notice")

If X = 6 Then

On Error Resume Next

WshShell.RegDelete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StuckRects2\"
WshShell.RegDelete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StreamMRU\"
WshShell.RegDelete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Streams\Desktop\"

WshShell.RegDelete "HKCU\Software\Microsoft\Internet Explorer\Explorer Bars\{32683183-48a0-441b-a342-7c2a440a9478}\BarSize"

P1 = "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\"

WshShell.RegWrite p1 & "NoBandCustomize", 0, "REG_DWORD"
WshShell.RegWrite p1 & "NoMovingBands", 0, "REG_DWORD"
WshShell.RegWrite p1 & "NoCloseDragDropBands", 0, "REG_DWORD"
WshShell.RegWrite p1 & "NoSetTaskbar", 0, "REG_DWORD"
WshShell.RegWrite p1 & "NoToolbarsOnTaskbar", 0, "REG_DWORD"
WshShell.RegWrite p1 & "NoSaveSettings",0,"REG_DWORD"
WshShell.RegWrite p1 & "NoToolbarsOnTaskbar", 0, "REG_DWORD"
WshShell.RegWrite p1 & "NoSetTaskbar",0,"REG_DWORD"
WshShell.RegWrite p1 & "NoActiveDesktop",0,"REG_DWORD"
WshShell.RegWrite p1 & "ClassicShell",0,"REG_DWORD"

p1 = "HKCU\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects\LocalUser\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\"

WshShell.RegWrite p1 & "NoCloseDragDropBands", 0, "REG_DWORD"
WshShell.RegDelete p1 & "NoMovingBands"

p1 = "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell"

WshShell.RegWrite p1, "explorer.exe", "REG_SZ"

p1 = "HKCU\Software\Microsoft\Internet Explorer\Explorer Bars\{32683183-48a0-441b-a342-7c2a440a9478}\"
WshShell.RegDelete p1 & "BarSize"
WshShell.RegWrite p1, "Media Band", "REG_SZ"

On Error Goto 0

For Each Process in GetObject("winmgmts:"). _
ExecQuery ("select * from Win32_Process where name='explorer.exe'")
Process.terminate(0)
Next

MsgBox "Finished." & vbcr & vbcr & "-IT SUPPORT ", 4096, "Done"

Else

MsgBox "No changes were made to your system." & vbcr & vbcr & "-, IT SUPPORT", 4096, "User Cancelled"

End If

If you think you just have IE problems you can just use this batch file:
(tested only on WINDOWS XP)

Option Explicit
On Error Resume Next
Dim p1, p2, p3, WshShell, MyBox, vbdefaultbutton

p1 ="HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Explorer\ITBarLayout"
p2 = "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\ITBarLayout"
p3 = "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\ITBarLayout"

Set WshShell = WScript.CreateObject("WScript.Shell")

WshShell.RegDelete p1
WshShell.RegDelete p2
WshShell.RegDelete p3

Set WshShell = Nothing

MyBox = MsgBox("Explorer Toolbars have been restored.", 64, "Finished")
End Sub

after the above fixes now use CC cleaner and hijack this and remove any and all temp files from c:\windows\temp and also from C:\document and settings\username\local settings\temp

You may also want to disable system restore as well.

 

[Bobbye]

Please do not suggest a 'fix' before we can find out why it's broken!