Solved Crypt.BUCF

SheilaCalhoun · May 19, 2013

AVG scan detects Trojan Horse Crypt.BUCF
Object name: c:\Users\Melissa\AppData\Local\Temp\sidrter\scqcqis\wow.dll
"Removing of threat has failed. Access is denied"
Malware bytes was already installed
update completed
Scan run - log follows:
-----------
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2013.05.19.10
Windows 7 x86 NTFS
Internet Explorer 9.0.8112.16421
Melissa :: MELISSA-PC [administrator]
5/19/2013 9:22:32 PM
mbam-log-2013-05-19 (21-22-32).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 195789
Time elapsed: 11 minute(s), 35 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
------------
All attempts to run DDS stall about 3/4 of the way through
PC restarted, AVG disabled, and internet disconnected
repeat attempts to run DDS stall with no progress 10+ minutes at 3/4 complete
No logs on desktop

Broni · May 20, 2013

Welcome aboard

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

=====================================

Download RogueKiller for 32bit or Roguekiller for 64bit to your Desktop.

Close all the running programs
Windows Vista/7 users: right click on RogueKiller.exe, click Run as Administrator
Otherwise just double-click on RogueKiller.exe
Pre-scan will start. Let it finish.
Click on SCAN button.
Wait until the Status box shows Scan Finished
Click on Delete.
Wait until the Status box shows Deleting Finished.
Click on Report and copy/paste the content of the Notepad into your next reply.
RKreport.txt could also be found on your desktop.
If more than one log is produced post all logs.
If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

Download Malwarebytes Anti-Rootkit (MBAR) from HERE

Unzip downloaded file.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

SheilaCalhoun · May 20, 2013

RK log:

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : https://www.techspot.com/downloads/5562-roguekiller.html
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/
Operating System : Windows 7 (6.1.7600 ) 32 bits version
Started in : Normal mode
User : Melissa [Admin rights]
Mode : Remove -- Date : 05/20/2013 03:50:35
| ARK || FAK || MBR |
¤¤¤ Bad processes : 0 ¤¤¤
¤¤¤ Registry Entries : 3 ¤¤¤
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
[HJ INPROC][SUSP PATH] HKCR\[...]\InprocServer32 : (C:\Users\Melissa\AppData\Local\Temp\sidrter\scqcqis\wow.dll) [-] -> REPLACED (C:\Windows\system32\shell32.dll)
¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][JUNCTION] C:\Windows\$NtUninstallKB43633$ >> \systemroot\system32\config --> REMOVED
[Del.Parent][FILE] 387898396 : C:\Windows\$NtUninstallKB43633$\387898396 [-] --> REMOVED
[Del.Parent][FILE] @ : C:\Windows\$NtUninstallKB43633$\740460115\@ [-] --> REMOVED
[Del.Parent][FILE] Desktop.ini : C:\Windows\$NtUninstallKB43633$\740460115\Desktop.ini [-] --> REMOVED
[Del.Parent][FILE] 00000004.@ : C:\Windows\$NtUninstallKB43633$\740460115\L\00000004.@ [-] --> REMOVED
[Del.Parent][FILE] 201d3dde : C:\Windows\$NtUninstallKB43633$\740460115\L\201d3dde [-] --> REMOVED
[Del.Parent][FILE] 6715e287 : C:\Windows\$NtUninstallKB43633$\740460115\L\6715e287 [-] --> REMOVED
[Del.Parent][FILE] 76603ac3 : C:\Windows\$NtUninstallKB43633$\740460115\L\76603ac3 [-] --> REMOVED
[Del.Parent][FILE] xadqgnnk : C:\Windows\$NtUninstallKB43633$\740460115\L\xadqgnnk [-] --> REMOVED
[Del.Parent][FOLDER] ROOT : C:\Windows\$NtUninstallKB43633$\740460115\L --> REMOVED
[Del.Parent][FILE] 00000004.@ : C:\Windows\$NtUninstallKB43633$\740460115\U\00000004.@ [-] --> REMOVED
[Del.Parent][FILE] 00000008.@ : C:\Windows\$NtUninstallKB43633$\740460115\U\00000008.@ [-] --> REMOVED
[Del.Parent][FILE] 000000cb.@ : C:\Windows\$NtUninstallKB43633$\740460115\U\000000cb.@ [-] --> REMOVED
[Del.Parent][FILE] 80000000.@ : C:\Windows\$NtUninstallKB43633$\740460115\U\80000000.@ [-] --> REMOVED
[Del.Parent][FILE] 80000032.@ : C:\Windows\$NtUninstallKB43633$\740460115\U\80000032.@ [-] --> REMOVED
[Del.Parent][FOLDER] ROOT : C:\Windows\$NtUninstallKB43633$\740460115\U --> REMOVED
[Del.Parent][FOLDER] ROOT : C:\Windows\$NtUninstallKB43633$\740460115 --> REMOVED AT REBOOT
[ZeroAccess][FOLDER] ROOT : C:\Windows\$NtUninstallKB43633$ --> REMOVED AT REBOOT
[Faked.Drv][FILE] netbt.sys : C:\Windows\system32\drivers\netbt.sys [-] --> CANNOT FIX
¤¤¤ Driver : [LOADED] ¤¤¤
¤¤¤ Infection : ZeroAccess ¤¤¤
¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤
+++++ PhysicalDrive0: WDC WD3200BEVT-26ZCT0 ATA Device +++++
--- User ---
[MBR] 1d7796f47f37c324d56c839be6edb382
[BSP] 629a7f1163dd7df32e40f4308cb88a42 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 297036 Mo
2 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 608536576 | Size: 8108 Mo
User = LL1 ... OK!
User = LL2 ... OK!
Finished : << RKreport[2]_D_05202013_02d0350.txt >>
RKreport[1]_S_05202013_02d0347.txt ; RKreport[2]_D_05202013_02d0350.txt

There is also a RK_Quarantine file on my desktop; what should I do with it?

MBAR is still running. I started it last night and when I got up it still said it was scanning but seemed to be making no progress. I terminated the app, rebooted, disabled AVG and disconnected from inet and ran it again. It has been going a couple hours and again seems to be stuck, though it indicates malware found: 2.

Perhaps I should boot in safe mode to run these? with or without networking?

Thanks for all your help.

SheilaCalhoun · May 20, 2013

Currently MBAR seems to be stuck at:

Performing system, memory and registry scan...
Backup file found for a file c:\Windows\System32\drivers\netbt.sys
Infected: HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\NetBT--->
[Trojan.Agent.MRGGen]

Broni · May 20, 2013

Try safe mode.

SheilaCalhoun · May 21, 2013

Decided to start over in safe mode

ran MWB - removed 6 threats, rebooted, and ran again. 2nd run indicated no threats found. Both logs copied below.

DDS Run, log below

------
MWB scan 1
------
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2013.05.19.10
Windows 7 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Melissa :: MELISSA-PC [administrator]
5/21/2013 1:21:10 PM
mbam-log-2013-05-21 (13-21-10).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 194606
Time elapsed: 2 minute(s), 25 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 1
HKLM\SYSTEM\CurrentControlSet\Services\NetBT (Trojan.Agent.MRGGen) -> Quarantined and deleted successfully.
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 6
C:\Windows\System32\drivers\netbt.sys (Trojan.Agent.MRGGen) -> Quarantined and deleted successfully.
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\netbt.sys.dump_rep.mbam (Trojan.Agent.MRGGen) -> Quarantined and deleted successfully.
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\netbt.sys.dump_user.mbam (Trojan.Agent.MRGGen) -> Quarantined and deleted successfully.
C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\netbt.sys_user.mbam (Trojan.Agent.MRGGen) -> Quarantined and deleted successfully.
C:\Windows\System32\drivers\netbt.sys.dump (Trojan.Agent.MRGGen) -> Quarantined and deleted successfully.
C:\Users\Melissa\AppData\Local\Temp\sidrter\scqcqis\wow.dll (Rootkit.0Access) -> Quarantined and deleted successfully.
(end)
-------
MWB scan 2
-------
Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2013.05.19.10
Windows 7 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Melissa :: MELISSA-PC [administrator]
5/21/2013 1:29:03 PM
mbam-log-2013-05-21 (13-29-03).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 194599
Time elapsed: 3 minute(s), 55 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
--------
DDS
--------
DDS (Ver_2012-11-20.01) - NTFS_x86 NETWORK
Internet Explorer: 9.0.8112.16450
Run by Melissa at 13:37:25 on 2013-05-21
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2812.2305 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Bar = Preserve
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [TPwrMain] c:\program files\toshiba\power saver\TPwrMain.EXE
mRun: [SmoothView] c:\program files\toshiba\smoothview\SmoothView.exe
mRun: [00TCrdMain] c:\program files\toshiba\flashcards\TCrdMain.exe
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
mRunOnce: [Z1] cmd /c "c:\users\melissa\documents\mbar-1.05.0.1001\mbar\mbar.exe" /cleanup /s
mRunOnce: [Malwarebytes Anti-Malware (cleanup)] rundll32.exe "c:\programdata\malwarebytes\malwarebytes' anti-malware\cleanup.dll",ProcessCleanupScript
StartupFolder: c:\users\melissa\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\melissa\appdata\roaming\dropbox\bin\Dropbox.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
LSP: mswsock.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=724
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{C72E9EEB-FB89-4429-88BB-79E7D25D52B1} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{C72E9EEB-FB89-4429-88BB-79E7D25D52B1}\34F4A4075726C69636 : DHCPNameServer = 4.2.2.1
TCP: Interfaces\{C72E9EEB-FB89-4429-88BB-79E7D25D52B1}\643534A4D23545554454E445 : DHCPNameServer = 10.0.23.36
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\26.0.1410.64\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-2-8 60216]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-2-8 245048]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2013-2-8 96568]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2013-2-8 39224]
R1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2012-9-4 50296]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2013-3-21 182072]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-6-10 139776]
S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-3-29 208184]
S1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-3-1 22328]
S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2013-2-8 170808]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-2-19 176128]
S2 avgfws;AVG Firewall;c:\program files\avg\avg2013\avgfws.exe [2013-4-10 1428472]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2013-4-25 4936752]
S2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2013-4-18 283136]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2011-2-19 171520]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-2-21 1343400]
.
=============== Created Last 30 ================
.
2013-05-20 07:46:52 -------- d-----w- c:\windows\snack
2013-05-14 02:34:37 -------- d-----w- c:\users\melissa\appdata\local\dumps
2013-05-13 22:19:22 -------- d-----w- c:\program files\CCleaner
2013-04-30 04:22:26 -------- d-----w- c:\users\melissa\appdata\roaming\AVG2013
2013-04-30 04:21:37 -------- d-----w- c:\users\melissa\appdata\roaming\TuneUp Software
2013-04-30 04:19:16 -------- d--h--w- C:\$AVG
2013-04-30 04:19:16 -------- d-----w- c:\programdata\AVG2013
2013-04-29 23:35:06 -------- d-----w- c:\users\melissa\appdata\local\MFAData
2013-04-29 23:35:06 -------- d-----w- c:\users\melissa\appdata\local\Avg2013
2013-04-29 23:35:06 -------- d-----w- c:\programdata\MFAData
2013-04-29 23:26:53 -------- d-----w- c:\users\melissa\appdata\local\Programs
2013-04-29 22:55:39 -------- d-----w- c:\users\melissa\appdata\roaming\AVG
2013-04-29 22:55:29 -------- d-----w- c:\program files\AVG
2013-04-29 22:54:57 -------- d-----w- c:\programdata\AVG
2013-04-29 22:45:46 -------- d-sh--w- c:\programdata\{D1D4879F-2279-49C9-AEBF-3B95C84EAA8F}
2013-04-29 22:45:46 -------- d--h--w- c:\programdata\Common Files
2013-04-29 22:30:22 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2013-04-29 22:30:22 -------- d-----w- c:\program files\Spybot - Search & Destroy
.
==================== Find3M ====================
.
2013-04-17 21:36:06 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-04-17 21:36:06 691592 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-04-04 18:50:32 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-03-29 06:53:48 208184 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys
2013-03-21 07:08:24 182072 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2013-03-01 14:32:20 22328 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys
.
============= FINISH: 13:38:00.40 ===============

SheilaCalhoun · May 21, 2013

RK run, Log Below

MBAR run, 2 threats found. cleaned and rerun, no threats found. cannot find the log file for the life of me. attach was on the desktop, and is pasted below.

If you would like me to run again, let me know
-------
RK
--------
RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : https://www.techspot.com/downloads/5562-roguekiller.html
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/
Operating System : Windows 7 (6.1.7600 ) 32 bits version
Started in : Safe mode with network support
User : Melissa [Admin rights]
Mode : Scan -- Date : 05/21/2013 13:40:26
| ARK || FAK || MBR |
¤¤¤ Bad processes : 0 ¤¤¤
¤¤¤ Registry Entries : 0 ¤¤¤
¤¤¤ Particular Files / Folders: ¤¤¤
¤¤¤ Driver : [NOT LOADED] ¤¤¤
¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤
+++++ PhysicalDrive0: WDC WD3200BEVT-26ZCT0 ATA Device +++++
--- User ---
[MBR] 1d7796f47f37c324d56c839be6edb382
[BSP] 629a7f1163dd7df32e40f4308cb88a42 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 297036 Mo
2 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 608536576 | Size: 8108 Mo
User = LL1 ... OK!
User = LL2 ... OK!
Finished : << RKreport[1]_S_05212013_02d1340.txt >>
RKreport[1]_S_05212013_02d1340.txt

---------
MBAR attach
---------
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 2/19/2011 9:39:37 AM
System Uptime: 5/21/2013 1:26:09 PM (0 hours ago)
.
Motherboard: TOSHIBA | | Portable PC
Processor: AMD Athlon(tm) II Dual-Core M300 | Socket S1G3 | 1994/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 290 GiB total, 107.367 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Security Processor Loader Driver
Device ID: ROOT\LEGACY_SPLDR\0000
Manufacturer:
Name: Security Processor Loader Driver
PNP Device ID: ROOT\LEGACY_SPLDR\0000
Service: spldr
.
Class GUID:
Description:
Device ID: ACPI\TOS1901\2&DABA3FF&1
Manufacturer:
Name:
PNP Device ID: ACPI\TOS1901\2&DABA3FF&1
Service:
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
2007 Microsoft Office system
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.0)
Adobe Shockwave Player 11.6
ATI Catalyst Install Manager
AVG 2013
Canon MP495 series MP Drivers
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
Dropbox
Google Chrome
Google Update Helper
J2SE Runtime Environment 5.0 Update 2
Java Auto Updater
Java(TM) 6 Update 29
JNLP
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4 Client Profile
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Hybrid 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Word Viewer 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
MyScribe
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Spybot - Search & Destroy
swMSM
Synaptics Pointing Device Driver
TOSHIBA Media Controller
TOSHIBA Value Added Package
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
VLC media player 2.0.3
Yahoo! Messenger
.
==== Event Viewer Messages From Past Week ========
.
5/21/2013 9:50:08 AM, Error: atikmdag [43029] - Display is not active
5/21/2013 12:57:59 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
5/21/2013 12:57:59 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
5/21/2013 12:57:40 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgfwfd AVGIDSDriver AVGIDSShim Avgldx86 Avgtdix DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
5/21/2013 12:57:36 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
5/21/2013 12:57:36 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
5/21/2013 12:57:36 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
5/21/2013 12:57:36 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
5/21/2013 12:57:36 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
5/21/2013 12:57:36 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
5/21/2013 12:57:36 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
5/21/2013 12:57:36 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/21/2013 12:57:36 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
5/21/2013 12:55:00 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the TrustedInstaller service.
5/21/2013 1:28:03 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
5/21/2013 1:28:03 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
5/21/2013 1:28:02 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
5/21/2013 1:27:56 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
5/21/2013 1:27:12 PM, Error: Service Control Manager [7003] - The TCP/IP NetBIOS Helper service depends the following service: NetBT. This service might not be installed.
5/21/2013 1:27:11 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AVGIDSDriver AVGIDSShim Avgldx86 discache spldr Wanarpv6
5/21/2013 1:27:10 PM, Error: Service Control Manager [7001] - The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error: A device attached to the system is not functioning.
5/21/2013 1:05:59 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
5/20/2013 9:47:58 AM, Error: atapi [11] - The driver detected a controller error on \Device\Ide\IdePort1.
5/20/2013 9:35:28 AM, Error: volsnap [14] - The shadow copies of volume C: were aborted because of an IO failure on volume C:.
5/20/2013 3:52:12 AM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891
5/20/2013 3:52:08 AM, Error: atikmdag [52236] - CPLIB :: General - Invalid Parameter
5/14/2013 12:11:56 AM, Error: Microsoft-Windows-Kernel-General [6] - An I/O operation initiated by the Registry failed unrecoverably.The Registry could not flush hive (file): '\??\C:\Users\Melissa\ntuser.dat'.
5/14/2013 12:04:58 AM, Error: Microsoft-Windows-Kernel-General [6] - An I/O operation initiated by the Registry failed unrecoverably.The Registry could not flush hive (file): ''.
5/14/2013 12:04:16 AM, Error: Microsoft-Windows-Kernel-General [6] - An I/O operation initiated by the Registry failed unrecoverably.The Registry could not flush hive (file): '\??\C:\System Volume Information\Syscache.hve'.
.
==== End Of File ===========================

Broni · May 21, 2013

Good

Create new restore point before proceeding with the next step....
How to:
- Windows 8: http://www.vikitech.com/11302/system-restore-windows-8
- Windows 7: http://www.howtogeek.com/howto/3195/create-a-system-restore-point-in-windows-7/
- Vista: http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/
- XP: http://support.microsoft.com/kb/948247

Please download ComboFix from Here, Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

Never rename Combofix unless instructed.
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
Close any open browsers.
WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
If the connection is not there use restore point you created prior to running Combofix.
Double click on combofix.exe & follow the prompts.

NOTE1. If Combofix asks you to install Recovery Console, please allow it.
NOTE 2. If Combofix asks you to update the program, always do so.

When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt"

**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
Use AppRemover to uninstall it: https://www.techspot.com/downloads/5514-appremover.html
We can reinstall it when we're done with CF.
**Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
**Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.

Make sure, you re-enable your security programs, when you're done with Combofix.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NOTE.
If, for some reason, Combofix refuses to run, try the following...

Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
Do NOT run it yet.
Download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

Restart computer in safe mode

Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7 right-click on it and choose Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
Do not reboot until instructed.
If the tool does not run from any of the links provided, please let me know.

When the scan is done Notepad will open with rKill.txt log.
NOTE. rKill.txt log will also be present on your desktop.

Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.

SheilaCalhoun · May 22, 2013

Appremover is erroring out when trying to uninstall AVG. Attached are screen prints of error messages received in normal and safe modes. Should I still try to run combofix?

SheilaCalhoun · May 22, 2013

BTW, the restore point was done

Broni · May 22, 2013

Try AVG Remover: http://www.avg.com/us-en/utilities

SheilaCalhoun · May 23, 2013

Log below
-------
suggestions on best free anti-virus? I'm not happy with AVG, it keeps changing my home page on my desktop so I'll be replacing it with FSecure there. I work for Frontier, so I get it free for the computer I use for work (I work from home). However, I need to choose something else for the other PC's in my home.
-------

ComboFix 13-05-22.01 - Melissa 05/22/2013 23:53:03.2.2 - x86
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2812.1880 [GMT -4:00]
Running from: c:\users\Melissa\Desktop\ComboFix.exe
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((( Files Created from 2013-04-23 to 2013-05-23 )))))))))))))))))))))))))))))))
.
.
2013-05-23 03:59 . 2013-05-23 03:59 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-05-23 03:43 . 2010-11-20 08:39 187904 ----a-w- c:\windows\system32\drivers\netbt.sys
2013-05-22 20:47 . 2013-05-22 20:47 -------- d-----w- c:\windows\system32\SPReview
2013-05-22 13:31 . 2013-05-22 13:31 -------- d-----w- c:\windows\system32\EventProviders
2013-05-21 20:50 . 2012-08-28 05:50 7022536 ------w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{6434D6C7-1221-482B-BD93-B020FE26D518}\mpengine.dll
2013-05-20 07:46 . 2013-05-20 07:46 -------- d-----w- c:\windows\snack
2013-05-14 02:34 . 2013-05-14 02:36 -------- d-----w- c:\users\Melissa\AppData\Local\dumps
2013-05-13 22:19 . 2013-05-13 22:19 -------- d-----w- c:\program files\CCleaner
2013-05-09 13:29 . 2013-05-09 13:29 -------- d-----w- c:\users\Default\AppData\Roaming\TuneUp Software
2013-04-30 04:21 . 2013-04-30 04:21 -------- d-----w- c:\users\Melissa\AppData\Roaming\TuneUp Software
2013-04-29 23:26 . 2013-04-29 23:26 -------- d-----w- c:\users\Melissa\AppData\Local\Programs
2013-04-29 22:55 . 2013-04-29 22:55 -------- d-----w- c:\users\Melissa\AppData\Roaming\AVG
2013-04-29 22:54 . 2013-04-29 22:56 -------- d-----w- c:\programdata\AVG
2013-04-29 22:45 . 2013-04-29 22:45 -------- d-sh--w- c:\programdata\{D1D4879F-2279-49C9-AEBF-3B95C84EAA8F}
2013-04-29 22:45 . 2013-04-29 22:45 -------- d--h--w- c:\programdata\Common Files
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-05-02 06:06 . 2011-02-19 14:57 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-04-17 21:36 . 2013-04-17 21:36 691592 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-04-17 21:36 . 2012-01-26 04:36 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 129272 ----a-w- c:\users\Melissa\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 129272 ----a-w- c:\users\Melissa\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 129272 ----a-w- c:\users\Melissa\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Messenger (Yahoo!)"="c:\progra~1\Yahoo!\Messenger\YahooMessenger.exe" [2012-01-04 6497592]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2009-07-29 7625248]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2009-07-30 98304]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2009-07-20 1545512]
"TPwrMain"="c:\program files\TOSHIBA\Power Saver\TPwrMain.EXE" [2009-08-21 476512]
"SmoothView"="c:\program files\Toshiba\SmoothView\SmoothView.exe" [2009-07-28 460088]
"00TCrdMain"="c:\program files\TOSHIBA\FlashCards\TCrdMain.exe" [2009-08-05 738616]
.
c:\users\Melissa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\Melissa\AppData\Roaming\Dropbox\bin\Dropbox.exe [2013-3-12 29106336]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer]
@="Service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe"
.
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [x]
R3 RtsUIR;Realtek IR Driver;c:\windows\system32\DRIVERS\Rts516xIR.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [x]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2013-05-08 20:54 1642448 ----a-w- c:\program files\Google\Chrome\Application\26.0.1410.64\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2013-05-23 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2013-04-17 21:36]
.
2013-05-23 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-07-29 12:52]
.
2013-05-23 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-07-29 12:52]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
TCP: DhcpNameServer = 192.168.1.254
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(192)
c:\users\Melissa\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll
.
Completion time: 2013-05-23 00:00:48
ComboFix-quarantined-files.txt 2013-05-23 04:00
ComboFix2.txt 2013-05-23 03:49
.
Pre-Run: 110,372,458,496 bytes free
Post-Run: 110,294,786,048 bytes free
.
- - End Of File - - 57E45571736442A4A77B873A3A6491EF

Broni · May 23, 2013

Looks good.

How is computer doing?

===================================

To uninstall AVG use AVG Remover: http://www.avg.com/us-en/utilities

Free alternatives:

- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html

- free Microsoft Security Essentials: http://windows.microsoft.com/en-GB/windows/products/security-essentials
Note for Windows 8 users: Microsoft Security Essentials comes preinstalled and renamed as Windows Defender.
You can keep it or you have to disable it before installing another AV program. How to...

- free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php
====================================

Please download AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

Download OTL to your Desktop.
Alternate download: http://www.itxassociates.com/OT-Tools/OTL.exe

Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
Click the Scan All Users checkbox.
Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

SheilaCalhoun · May 23, 2013

Seems to be fine, but I haven't done anything but browse to this website since no AV installed. Will follow the rest of the directions tmrw and update you then. In case I haven't mentioned it, thanks for your help so far

SheilaCalhoun · May 23, 2013

Microsoft security essentials installed and initial scan shows clean

ADW, JRT, and OTL all run successfully with logs saved to desktop

attempt to upload logs gets me an error that "techspot.com is not responding due to a long running script"

(entering this post from my desktop)

suggestions?

Broni · May 23, 2013

Try to paste one log at a time.
Try different browser.

SheilaCalhoun · May 23, 2013

# AdwCleaner v2.301 - Logfile created 05/23/2013 at 10:37:58
# Updated 16/05/2013 by Xplode
# Operating system : Windows 7 Home Premium (32 bits)
# User : Melissa - MELISSA-PC
# Boot Mode : Normal
# Running from : C:\Users\Melissa\Desktop\adwcleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****
Folder Deleted : C:\ProgramData\Ask
***** [Registry] *****

***** [Internet Browsers] *****
-\\ Internet Explorer v9.0.8112.16450
[OK] Registry is clean.
-\\ Google Chrome v26.0.1410.64
File : C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Preferences
[OK] File is clean.
*************************
AdwCleaner[R1].txt - [812 octets] - [23/05/2013 10:37:36]
AdwCleaner[S1].txt - [746 octets] - [23/05/2013 10:37:58]
########## EOF - C:\AdwCleaner[S1].txt - [805 octets] ##########

SheilaCalhoun · May 23, 2013

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.9.4 (05.06.2013:1)
OS: Windows 7 Home Premium x86
Ran by Melissa on Thu 05/23/2013 at 10:50:27.42
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{41396b1b-447e-473b-a34b-bb583136c7fc}

~~~ Files

~~~ Folders

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 05/23/2013 at 10:51:47.26
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SheilaCalhoun · May 23, 2013

OTL logfile created on: 5/23/2013 10:52:49 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Melissa\Desktop
Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.75 Gb Total Physical Memory | 1.70 Gb Available Physical Memory | 61.88% Memory free
5.49 Gb Paging File | 4.33 Gb Available in Paging File | 78.83% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 290.07 Gb Total Space | 99.30 Gb Free Space | 34.23% Space Free | Partition Type: NTFS

Computer Name: MELISSA-PC | User Name: Melissa | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/05/23 10:11:51 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Melissa\Desktop\OTL.exe
PRC - [2013/03/12 03:05:50 | 029,106,336 | ---- | M] (Dropbox, Inc.) -- C:\Users\Melissa\AppData\Roaming\Dropbox\bin\Dropbox.exe
PRC - [2013/01/27 11:11:46 | 000,020,456 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\MsMpEng.exe
PRC - [2013/01/27 11:11:06 | 000,947,152 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft Security Client\msseces.exe
PRC - [2011/06/06 12:55:28 | 000,064,952 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2011/02/26 01:33:07 | 002,614,784 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2009/08/21 10:29:40 | 000,464,224 | ---- | M] (TOSHIBA Corporation) -- C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
PRC - [2009/08/21 10:29:20 | 000,476,512 | ---- | M] (TOSHIBA Corporation) -- C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
PRC - [2009/08/05 15:04:54 | 000,738,616 | ---- | M] (TOSHIBA Corporation) -- C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
PRC - [2009/07/30 00:54:38 | 000,348,160 | ---- | M] (AMD) -- C:\Windows\System32\atieclxx.exe
PRC - [2009/07/30 00:54:10 | 000,176,128 | ---- | M] (AMD) -- C:\Windows\System32\atiesrxx.exe
PRC - [2009/07/28 15:00:10 | 000,460,088 | ---- | M] (TOSHIBA Corporation) -- C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
PRC - [2009/07/13 21:14:42 | 000,049,152 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\taskhost.exe

========== Modules (No Company Name) ==========

MOD - [2012/09/13 19:28:25 | 011,824,128 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Web\84fbf353f91385690a3e4e982aa6930e\System.Web.ni.dll
MOD - [2012/09/13 19:27:48 | 012,433,920 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\009c50fb69919b90fb233cb4c35d0ad7\System.Windows.Forms.ni.dll
MOD - [2012/09/13 19:27:39 | 001,591,808 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\ebefde27b0ef7f39bb49c493b34a602c\System.Drawing.ni.dll
MOD - [2012/06/07 20:20:05 | 000,771,584 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\0c00b1a8336dd4c1bd1ebce7780f20b4\System.Runtime.Remoting.ni.dll
MOD - [2012/06/07 20:18:59 | 005,453,312 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\5c85c9c42e1b8a8760de82ecb4c7d582\System.Xml.ni.dll
MOD - [2012/06/07 20:18:53 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\cb079eab134fd1a752ad91db13274110\System.Configuration.ni.dll
MOD - [2012/06/07 20:18:51 | 007,952,384 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\2ebb3c259eab50af565e3a8dba6ad20e\System.ni.dll
MOD - [2012/06/07 20:18:28 | 011,490,816 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\5858678a79aae31262b0214424245d06\mscorlib.ni.dll
MOD - [2012/01/04 03:47:42 | 000,921,600 | ---- | M] () -- C:\Program Files\Yahoo!\Messenger\yui.dll
MOD - [2011/02/19 11:18:38 | 001,736,704 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DisplaysManager.Graphics.Wizard\2.0.3497.38831__90ba9c70f846762e\CLI.Aspect.DisplaysManager.Graphics.Wizard.dll
MOD - [2011/02/19 11:18:38 | 000,491,520 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.TransCode.Graphics.Wizard\2.0.3497.38899__90ba9c70f846762e\CLI.Aspect.TransCode.Graphics.Wizard.dll
MOD - [2011/02/19 11:18:38 | 000,339,968 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Caste.Graphics.Runtime\2.0.3497.38814__90ba9c70f846762e\CLI.Caste.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:38 | 000,331,776 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.Radeon3D.Graphics.Dashboard\2.0.3497.38868__90ba9c70f846762e\CLI.Aspect.Radeon3D.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:38 | 000,204,800 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.InfoCentre.Graphics.Wizard\2.0.3497.38833__90ba9c70f846762e\CLI.Aspect.InfoCentre.Graphics.Wizard.dll
MOD - [2011/02/19 11:18:38 | 000,118,784 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.PowerPlayDPPE.Graphics.Dashboard\2.0.3497.38898__90ba9c70f846762e\CLI.Aspect.PowerPlayDPPE.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:38 | 000,094,208 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.Radeon3D.Graphics.Wizard\2.0.3497.38868__90ba9c70f846762e\CLI.Aspect.Radeon3D.Graphics.Wizard.dll
MOD - [2011/02/19 11:18:38 | 000,077,824 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceTV.Graphics.Runtime\2.0.3497.38880__90ba9c70f846762e\CLI.Aspect.DeviceTV.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:38 | 000,073,728 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Caste.Graphics.Dashboard\2.0.3497.38822__90ba9c70f846762e\CLI.Caste.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:38 | 000,065,536 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceCV.Graphics.Runtime\2.0.3497.38863__90ba9c70f846762e\CLI.Aspect.DeviceCV.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:38 | 000,061,440 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.Radeon3D.Graphics.Runtime\2.0.3497.38867__90ba9c70f846762e\CLI.Aspect.Radeon3D.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:38 | 000,045,056 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.Welcome.Graphics.Dashboard\2.0.3497.38899__90ba9c70f846762e\CLI.Aspect.Welcome.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:38 | 000,045,056 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.PowerPlayDPPE.Graphics.Runtime\2.0.3497.38898__90ba9c70f846762e\CLI.Aspect.PowerPlayDPPE.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:38 | 000,040,960 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Caste.Graphics.Wizard\2.0.3497.38828__90ba9c70f846762e\CLI.Caste.Graphics.Wizard.dll
MOD - [2011/02/19 11:18:38 | 000,036,864 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceProperty.Graphics.Runtime\2.0.3497.38855__90ba9c70f846762e\CLI.Aspect.DeviceProperty.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:38 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.HotkeysHandling.Graphics.Runtime\2.0.3497.38823__90ba9c70f846762e\CLI.Aspect.HotkeysHandling.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:37 | 000,950,272 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DisplaysManager2.Graphics.Dashboard\2.0.3497.38923__90ba9c70f846762e\CLI.Aspect.DisplaysManager2.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:37 | 000,782,336 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.MMVideo.Graphics.Dashboard\2.0.3497.38856__90ba9c70f846762e\CLI.Aspect.MMVideo.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:37 | 000,573,440 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DisplaysColour2.Graphics.Dashboard\2.0.3497.38833__90ba9c70f846762e\CLI.Aspect.DisplaysColour2.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:37 | 000,409,600 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.MMVideo.Graphics.Wizard\2.0.3497.38875__90ba9c70f846762e\CLI.Aspect.MMVideo.Graphics.Wizard.dll
MOD - [2011/02/19 11:18:37 | 000,393,216 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceCRT.Graphics.Dashboard\2.0.3497.38855__90ba9c70f846762e\CLI.Aspect.DeviceCRT.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:37 | 000,360,448 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceDFP.Graphics.Dashboard\2.0.3497.38851__90ba9c70f846762e\CLI.Aspect.DeviceDFP.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:37 | 000,315,392 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceLCD.Graphics.Dashboard\2.0.3497.38862__90ba9c70f846762e\CLI.Aspect.DeviceLCD.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:37 | 000,307,200 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceLCD.Graphics.Wizard\2.0.3497.38837__90ba9c70f846762e\CLI.Aspect.DeviceLCD.Graphics.Wizard.dll
MOD - [2011/02/19 11:18:37 | 000,270,336 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.CrossDisplay.Graphics.Dashboard\1.0.0.0__90ba9c70f846762e\CLI.Aspect.CrossDisplay.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:37 | 000,196,608 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.InfoCentre.Graphics.Dashboard\2.0.3497.38833__90ba9c70f846762e\CLI.Aspect.InfoCentre.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:37 | 000,094,208 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DisplaysOptions.Graphics.Dashboard\2.0.3497.38861__90ba9c70f846762e\CLI.Aspect.DisplaysOptions.Graphics.Dashboard.dll
MOD - [2011/02/19 11:18:37 | 000,081,920 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.MMVideo.Graphics.Runtime\2.0.3497.38856__90ba9c70f846762e\CLI.Aspect.MMVideo.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:37 | 000,061,440 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceDFP.Graphics.Runtime\2.0.3497.38855__90ba9c70f846762e\CLI.Aspect.DeviceDFP.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:37 | 000,040,960 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DisplaysColour2.Graphics.Runtime\2.0.3497.38837__90ba9c70f846762e\CLI.Aspect.DisplaysColour2.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:37 | 000,040,960 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceCRT.Graphics.Runtime\2.0.3497.38856__90ba9c70f846762e\CLI.Aspect.DeviceCRT.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:37 | 000,036,864 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DisplaysOptions.Graphics.Runtime\2.0.3497.38860__90ba9c70f846762e\CLI.Aspect.DisplaysOptions.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:37 | 000,032,768 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\LOG.Foundation\2.0.3428.28296__90ba9c70f846762e\LOG.Foundation.dll
MOD - [2011/02/19 11:18:37 | 000,032,768 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceLCD.Graphics.Runtime\2.0.3497.38862__90ba9c70f846762e\CLI.Aspect.DeviceLCD.Graphics.Runtime.dll
MOD - [2011/02/19 11:18:37 | 000,028,672 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\NEWAEM.Foundation\2.0.3428.28297__90ba9c70f846762e\NEWAEM.Foundation.dll
MOD - [2011/02/19 11:18:37 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\AEM.Plugin.Hotkeys.Shared\2.0.3428.28304__90ba9c70f846762e\AEM.Plugin.Hotkeys.Shared.dll
MOD - [2011/02/19 11:18:37 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\AEM.Actions.CCAA.Shared\2.0.3428.28302__90ba9c70f846762e\AEM.Actions.CCAA.Shared.dll
MOD - [2011/02/19 11:18:37 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\MOM.Foundation\2.0.3428.28310__90ba9c70f846762e\MOM.Foundation.dll
MOD - [2011/02/19 11:18:37 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\AEM.Plugin.WinMessages.Shared\2.0.3428.28311__90ba9c70f846762e\AEM.Plugin.WinMessages.Shared.dll
MOD - [2011/02/19 11:18:37 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\AEM.Plugin.REG.Shared\2.0.3428.28329__90ba9c70f846762e\AEM.Plugin.REG.Shared.dll
MOD - [2011/02/19 11:18:37 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\AEM.Plugin.GD.Shared\2.0.3428.28327__90ba9c70f846762e\AEM.Plugin.GD.Shared.dll
MOD - [2011/02/19 11:18:37 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\AEM.Plugin.EEU.Shared\2.0.3428.28311__90ba9c70f846762e\AEM.Plugin.EEU.Shared.dll
MOD - [2011/02/19 11:18:37 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\AEM.Plugin.DPPE.Shared\2.0.3428.28327__90ba9c70f846762e\AEM.Plugin.DPPE.Shared.dll
MOD - [2011/02/19 11:18:37 | 000,007,168 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\atixclib\1.0.0.0__90ba9c70f846762e\atixclib.dll
MOD - [2011/02/19 11:18:36 | 000,405,504 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Wizard\2.0.3497.38827__90ba9c70f846762e\CLI.Component.Wizard.dll
MOD - [2011/02/19 11:18:36 | 000,106,496 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\MOM.Implementation\2.0.3497.38894__90ba9c70f846762e\MOM.Implementation.dll
MOD - [2011/02/19 11:18:36 | 000,098,304 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Caste.Graphics.Shared\2.0.3428.28305__90ba9c70f846762e\CLI.Caste.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,094,208 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Foundation\2.0.3428.28298__90ba9c70f846762e\CLI.Foundation.dll
MOD - [2011/02/19 11:18:36 | 000,065,536 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\LOG.Foundation.Implementation\2.0.3497.38892__90ba9c70f846762e\LOG.Foundation.Implementation.dll
MOD - [2011/02/19 11:18:36 | 000,065,536 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceTV.Graphics.Shared\2.0.3428.28316__90ba9c70f846762e\CLI.Aspect.DeviceTV.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,057,344 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.SkinFactory\2.0.3497.38813__90ba9c70f846762e\CLI.Component.SkinFactory.dll
MOD - [2011/02/19 11:18:36 | 000,057,344 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Runtime\2.0.3497.38812__90ba9c70f846762e\CLI.Component.Runtime.dll
MOD - [2011/02/19 11:18:36 | 000,053,248 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.Radeon3D.Graphics.Shared\2.0.3428.28315__90ba9c70f846762e\CLI.Aspect.Radeon3D.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,053,248 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.MMVideo.Graphics.Shared\2.0.3428.28314__90ba9c70f846762e\CLI.Aspect.MMVideo.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,053,248 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceCRT.Graphics.Shared\2.0.3428.28314__90ba9c70f846762e\CLI.Aspect.DeviceCRT.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,049,152 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceDFP.Graphics.Shared\2.0.3428.28314__90ba9c70f846762e\CLI.Aspect.DeviceDFP.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,045,056 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\DEM.Graphics.I0601\2.0.2573.17685__90ba9c70f846762e\DEM.Graphics.I0601.dll
MOD - [2011/02/19 11:18:36 | 000,045,056 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Runtime.Shared.Private\2.0.3428.28311__90ba9c70f846762e\CLI.Component.Runtime.Shared.Private.dll
MOD - [2011/02/19 11:18:36 | 000,045,056 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\AEM.Plugin.Source.Kit.Server\2.0.3497.38904__90ba9c70f846762e\AEM.Plugin.Source.Kit.Server.dll
MOD - [2011/02/19 11:18:36 | 000,040,960 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Foundation.Private\2.0.3428.28301__90ba9c70f846762e\CLI.Foundation.Private.dll
MOD - [2011/02/19 11:18:36 | 000,040,960 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.TransCode.Graphics.Shared\2.0.3428.28324__90ba9c70f846762e\CLI.Aspect.TransCode.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,040,960 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceCV.Graphics.Shared\2.0.3428.28315__90ba9c70f846762e\CLI.Aspect.DeviceCV.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,036,864 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\LOG.Foundation.Private\2.0.3428.28303__90ba9c70f846762e\LOG.Foundation.Private.dll
MOD - [2011/02/19 11:18:36 | 000,032,768 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceProperty.Graphics.Shared\2.0.3428.28309__90ba9c70f846762e\CLI.Aspect.DeviceProperty.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,028,672 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Foundation.XManifest\2.0.3428.28354__90ba9c70f846762e\CLI.Foundation.XManifest.dll
MOD - [2011/02/19 11:18:36 | 000,028,672 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.PowerPlayDPPE.Graphics.Shared\2.0.3428.28323__90ba9c70f846762e\CLI.Aspect.PowerPlayDPPE.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,028,672 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DisplaysColour2.Graphics.Shared\2.0.3428.28313__90ba9c70f846762e\CLI.Aspect.DisplaysColour2.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,028,672 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DeviceLCD.Graphics.Shared\2.0.3428.28312__90ba9c70f846762e\CLI.Aspect.DeviceLCD.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,028,672 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.CustomFormats.Graphics.Shared\2.0.3428.28311__90ba9c70f846762e\CLI.Aspect.CustomFormats.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,024,576 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Wizard.Shared.Private\2.0.3428.28311__90ba9c70f846762e\CLI.Component.Wizard.Shared.Private.dll
MOD - [2011/02/19 11:18:36 | 000,024,576 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Dashboard.Shared\2.0.3428.28304__90ba9c70f846762e\CLI.Component.Dashboard.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,024,576 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.DisplaysOptions.Graphics.Shared\2.0.3428.28314__90ba9c70f846762e\CLI.Aspect.DisplaysOptions.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\ResourceManagement.Foundation.Private\2.0.3428.28303__90ba9c70f846762e\ResourceManagement.Foundation.Private.dll
MOD - [2011/02/19 11:18:36 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\LOG.Foundation.Implementation.Private\2.0.3428.28310__90ba9c70f846762e\LOG.Foundation.Implementation.Private.dll
MOD - [2011/02/19 11:18:36 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Wizard.Shared\2.0.3428.28308__90ba9c70f846762e\CLI.Component.Wizard.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Client.Shared\2.0.3428.28302__90ba9c70f846762e\CLI.Component.Client.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Aspect.HotkeysHandling.Graphics.Shared\2.0.3428.28312__90ba9c70f846762e\CLI.Aspect.HotkeysHandling.Graphics.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\APM.Foundation\2.0.3428.28310__90ba9c70f846762e\APM.Foundation.dll
MOD - [2011/02/19 11:18:36 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\DEM.Graphics.I0706\2.0.2743.23304__90ba9c70f846762e\DEM.Graphics.I0706.dll
MOD - [2011/02/19 11:18:36 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\DEM.Graphics\2.0.3428.28324__90ba9c70f846762e\DEM.Graphics.dll
MOD - [2011/02/19 11:18:36 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\DEM.Foundation\2.0.2573.17684__90ba9c70f846762e\DEM.Foundation.dll
MOD - [2011/02/19 11:18:36 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Runtime.Shared\2.0.3428.28303__90ba9c70f846762e\CLI.Component.Runtime.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Caste.Graphics.Wizard.Shared\2.0.3428.28313__90ba9c70f846762e\CLI.Caste.Graphics.Wizard.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Caste.Graphics.Dashboard.Shared\2.0.3428.28312__90ba9c70f846762e\CLI.Caste.Graphics.Dashboard.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,016,384 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\AEM.Server.Shared\2.0.3428.28304__90ba9c70f846762e\AEM.Server.Shared.dll
MOD - [2011/02/19 11:18:36 | 000,007,168 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Runtime.Extension.EEU\2.0.3497.38810__90ba9c70f846762e\CLI.Component.Runtime.Extension.EEU.dll
MOD - [2011/02/19 11:18:35 | 001,212,416 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Dashboard\2.0.3497.38819__90ba9c70f846762e\CLI.Component.Dashboard.dll
MOD - [2011/02/19 11:18:35 | 000,061,440 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\APM.Server\2.0.3497.38811__90ba9c70f846762e\APM.Server.dll
MOD - [2011/02/19 11:18:35 | 000,045,056 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\AEM.Server\2.0.3497.38810__90ba9c70f846762e\AEM.Server.dll
MOD - [2011/02/19 11:18:35 | 000,040,960 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Client.Shared.Private\2.0.3428.28308__90ba9c70f846762e\CLI.Component.Client.Shared.Private.dll
MOD - [2011/02/19 11:18:35 | 000,032,768 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\ATICCCom\2.0.0.0__90ba9c70f846762e\ATICCCom.dll
MOD - [2011/02/19 11:18:35 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Component.Dashboard.Shared.Private\2.0.3428.28309__90ba9c70f846762e\CLI.Component.Dashboard.Shared.Private.dll
MOD - [2011/02/19 11:18:35 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CLI.Caste.Graphics.Runtime.Shared.Private\2.0.3428.28316__90ba9c70f846762e\CLI.Caste.Graphics.Runtime.Shared.Private.dll
MOD - [2011/02/19 11:18:35 | 000,019,456 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\CCC.Implementation\2.0.3497.38893__90ba9c70f846762e\CCC.Implementation.dll
MOD - [2009/07/16 16:27:48 | 000,052,536 | ---- | M] () -- C:\Program Files\TOSHIBA\FlashCards\Hotkey\FnZ.dll
MOD - [2009/07/16 16:27:44 | 007,263,544 | ---- | M] () -- C:\Program Files\TOSHIBA\FlashCards\BlackPng.dll
MOD - [2009/05/04 11:45:14 | 000,016,384 | R--- | M] () -- C:\Program Files\ATI Technologies\ATI.ACE\Branding\Branding.dll
MOD - [2009/03/12 20:08:04 | 000,049,152 | ---- | M] () -- C:\Program Files\TOSHIBA\PCDiag\NotifyPCD.dll

========== Services (SafeList) ==========

SRV - [2013/04/17 17:36:06 | 000,256,904 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2013/01/27 11:11:46 | 000,295,232 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- c:\Program Files\Microsoft Security Client\NisSrv.exe -- (NisSrv)
SRV - [2013/01/27 11:11:46 | 000,020,456 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\MsMpEng.exe -- (MsMpSvc)
SRV - [2011/06/06 12:55:28 | 000,064,952 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2011/02/21 22:14:34 | 001,343,400 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\Wat\WatAdminSvc.exe -- (WatAdminSvc)
SRV - [2009/08/21 10:29:40 | 000,464,224 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe -- (TosCoSrv)
SRV - [2009/07/30 00:54:10 | 000,176,128 | ---- | M] (AMD) [Auto | Running] -- C:\Windows\System32\atiesrxx.exe -- (AMD External Events Utility)
SRV - [2009/07/13 21:16:13 | 000,025,088 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\sensrsvc.dll -- (SensrSvc)
SRV - [2009/07/13 21:15:41 | 000,680,960 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)

========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\RtsUCcid.sys -- (USBCCID)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\Rts516xIR.sys -- (RtsUIR)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Users\Melissa\AppData\Local\Temp\catchme.sys -- (catchme)
DRV - [2013/01/20 15:59:04 | 000,100,328 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\NisDrvWFP.sys -- (NisDrv)
DRV - [2012/01/18 06:44:28 | 000,312,096 | ---- | M] (Logitech Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\lvrs.sys -- (LVRS)
DRV - [2009/08/05 20:04:04 | 000,171,520 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV - [2009/07/30 13:06:30 | 004,994,560 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\atikmdag.sys -- (atikmdag)
DRV - [2009/07/14 16:28:42 | 000,023,512 | ---- | M] (TOSHIBA Corporation) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\TVALZ_O.SYS -- (TVALZ)
DRV - [2009/07/13 19:51:11 | 000,034,944 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\winusb.sys -- (WinUsb)
DRV - [2009/06/24 19:23:12 | 000,159,776 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\RtHDMIV.sys -- (RTHDMIAzAudService)
DRV - [2009/05/05 01:30:28 | 000,014,392 | ---- | M] (Advanced Micro Devices Inc.) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\AtiPcie.sys -- (AtiPcie)
DRV - [2008/08/22 11:28:32 | 000,333,824 | ---- | M] (Realtek Semiconductor Corporation ) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\RTL8187Se.sys -- (RTL8187Se)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={sea...putEncoding}&oe={outputEncoding}&sourceid=ie7

IE - HKU\.DEFAULT\..\SearchScopes,DefaultScope =
IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\..\SearchScopes,DefaultScope =
IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-19\..\SearchScopes,DefaultScope =

IE - HKU\S-1-5-20\..\SearchScopes,DefaultScope =

IE - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-US
IE - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 1A 08 0D D5 27 45 CE 01 [binary data]
IE - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\..\SearchScopes,DefaultScope =
IE - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF32_11_7_700_169.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@messenger.yahoo.com/YahooMessengerStatePlugin;version=1.0.0.6: C:\Program Files\Yahoo!\Shared\npYState.dll (Yahoo! Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.145\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.145\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=2.0.3: C:\Program Files\VideoLAN\VLC\npvlc.dll (VideoLAN)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google

riginalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:searchClient}{google:sourceId}{google:instantExtendedEnabledParameter}ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&q={searchTerms}&{google:cursorPosition}sugkey={google:suggestAPIKeyParameter}
CHR - Extension: Docs = C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake\0.0.0.6_0\
CHR - Extension: Google Drive = C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf\6.2_0\
CHR - Extension: YouTube = C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\
CHR - Extension: Google Search = C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0\
CHR - Extension: Gmail = C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

O1 HOSTS File: ([2013/05/22 23:45:48 | 000,000,027 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O3 - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O4 - HKLM..\Run: [00TCrdMain] C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4 - HKLM..\Run: [SmoothView] C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)
O4 - HKLM..\Run: [TPwrMain] C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe (TOSHIBA Corporation)
O4 - HKU\S-1-5-21-753837103-3316321760-3287496836-1000..\Run: [Messenger (Yahoo!)] C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe (Yahoo! Inc.)
O4 - Startup: C:\Users\Melissa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk = C:\Users\Melissa\AppData\Roaming\Dropbox\bin\Dropbox.exe (Dropbox, Inc.)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} http://office.microsoft.com/sites/production/ieawsdc32.cab (Microsoft Office Template and Media Control)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab (Shockwave ActiveX Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab (Java Plug-in 1.6.0_29)
O16 - DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab (Java Plug-in 1.5.0_02)
O16 - DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab (Java Plug-in 1.6.0_29)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab (Java Plug-in 1.6.0_29)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab (Shockwave Flash Object)
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} https://secure.logmein.com/activex/ractrl.cab?lmi=724 (Performance Viewer Activex Control)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{C72E9EEB-FB89-4429-88BB-79E7D25D52B1}: DhcpNameServer = 192.168.1.254
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\System32\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\System32\SystemPropertiesPerformance.exe (Microsoft Corporation)
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/06/10 17:42:20 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = ComFile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2013/05/23 10:50:20 | 000,000,000 | ---D | C] -- C:\Windows\ERUNT
[2013/05/23 10:50:16 | 000,000,000 | ---D | C] -- C:\JRT
[2013/05/23 10:16:13 | 000,000,000 | ---D | C] -- C:\Program Files\Microsoft Security Client
[2013/05/23 10:11:51 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Melissa\Desktop\OTL.exe
[2013/05/23 10:11:35 | 000,545,954 | ---- | C] (Oleg N. Scherbakov) -- C:\Users\Melissa\Desktop\JRT.exe
[2013/05/23 00:35:53 | 000,000,000 | ---D | C] -- C:\Windows\System32\SPReview
[2013/05/23 00:00:50 | 000,000,000 | ---D | C] -- C:\Windows\temp
[2013/05/23 00:00:26 | 000,000,000 | -HSD | C] -- C:\$RECYCLE.BIN
[2013/05/22 23:30:12 | 000,518,144 | ---- | C] (SteelWerX) -- C:\Windows\SWREG.exe
[2013/05/22 23:30:12 | 000,406,528 | ---- | C] (SteelWerX) -- C:\Windows\SWSC.exe
[2013/05/22 23:30:12 | 000,060,416 | ---- | C] (NirSoft) -- C:\Windows\NIRCMD.exe
[2013/05/22 23:30:06 | 000,000,000 | ---D | C] -- C:\Qoobox
[2013/05/22 23:29:45 | 000,000,000 | ---D | C] -- C:\Windows\erdnt
[2013/05/22 23:21:13 | 005,069,782 | R--- | C] (Swearware) -- C:\Users\Melissa\Desktop\ComboFix.exe
[2013/05/22 09:31:14 | 000,000,000 | ---D | C] -- C:\Windows\System32\EventProviders
[2013/05/20 03:54:30 | 000,000,000 | ---D | C] -- C:\Users\Melissa\Documents\mbar-1.05.0.1001
[2013/05/20 03:46:52 | 000,000,000 | ---D | C] -- C:\Windows\snack
[2013/05/20 03:17:45 | 000,000,000 | ---D | C] -- C:\Users\Melissa\Desktop\RK_Quarantine
[2013/05/13 22:34:37 | 000,000,000 | ---D | C] -- C:\Users\Melissa\AppData\Local\dumps
[2013/05/13 18:19:23 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner
[2013/05/13 18:19:22 | 000,000,000 | ---D | C] -- C:\Program Files\CCleaner
[2013/05/08 16:54:31 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome
[2013/04/30 00:21:37 | 000,000,000 | ---D | C] -- C:\Users\Melissa\AppData\Roaming\TuneUp Software
[2013/04/29 19:26:53 | 000,000,000 | ---D | C] -- C:\Users\Melissa\AppData\Local\Programs
[2013/04/29 18:55:39 | 000,000,000 | ---D | C] -- C:\Users\Melissa\AppData\Roaming\AVG
[2013/04/29 18:54:57 | 000,000,000 | ---D | C] -- C:\ProgramData\AVG
[2013/04/29 18:45:46 | 000,000,000 | -HSD | C] -- C:\ProgramData\{D1D4879F-2279-49C9-AEBF-3B95C84EAA8F}
[2013/04/29 18:45:46 | 000,000,000 | -H-D | C] -- C:\ProgramData\Common Files

========== Files - Modified Within 30 Days ==========

[2013/05/23 10:48:49 | 000,014,240 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2013/05/23 10:48:49 | 000,014,240 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2013/05/23 10:42:03 | 000,000,884 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2013/05/23 10:41:29 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2013/05/23 10:41:23 | 2211,577,856 | -HS- | M] () -- C:\hiberfil.sys
[2013/05/23 10:22:14 | 000,001,945 | ---- | M] () -- C:\Windows\epplauncher.mif
[2013/05/23 10:12:10 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2013/05/23 10:11:51 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Melissa\Desktop\OTL.exe
[2013/05/23 10:11:35 | 000,545,954 | ---- | M] (Oleg N. Scherbakov) -- C:\Users\Melissa\Desktop\JRT.exe
[2013/05/23 10:10:45 | 000,632,031 | ---- | M] () -- C:\Users\Melissa\Desktop\adwcleaner.exe
[2013/05/22 23:58:31 | 000,000,888 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2013/05/22 23:45:48 | 000,000,027 | ---- | M] () -- C:\Windows\System32\drivers\etc\hosts
[2013/05/22 23:21:13 | 005,069,782 | R--- | M] (Swearware) -- C:\Users\Melissa\Desktop\ComboFix.exe
[2013/05/22 19:56:12 | 000,141,450 | ---- | M] () -- C:\Users\Melissa\Desktop\avguninstallsafemode.jpg
[2013/05/22 19:55:27 | 000,245,326 | ---- | M] () -- C:\Users\Melissa\Desktop\avguninstallnormal.jpg
[2013/05/22 14:40:28 | 001,412,332 | ---- | M] () -- C:\Users\Melissa\Desktop\AVGInstLog.cab
[2013/05/20 03:42:40 | 000,412,432 | ---- | M] () -- C:\Windows\System32\FNTCACHE.DAT
[2013/05/13 18:19:23 | 000,000,965 | ---- | M] () -- C:\Users\Public\Desktop\CCleaner.lnk
[2013/05/10 18:45:26 | 000,002,225 | ---- | M] () -- C:\Users\Melissa\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2013/05/08 16:54:31 | 000,002,201 | ---- | M] () -- C:\Users\Public\Desktop\Google Chrome.lnk
[2013/04/30 00:21:12 | 000,007,862 | ---- | M] () -- C:\Users\Melissa\Documents\cc_20130430_002100.reg
[2013/04/27 21:41:15 | 000,000,000 | -H-- | M] () -- C:\Windows\System32\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
[2013/04/27 18:41:14 | 000,001,013 | ---- | M] () -- C:\Users\Melissa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk
[2013/04/27 18:40:48 | 000,000,985 | ---- | M] () -- C:\Users\Melissa\Desktop\Dropbox.lnk

========== Files Created - No Company Name ==========

[2013/05/23 10:22:14 | 000,001,945 | ---- | C] () -- C:\Windows\epplauncher.mif
[2013/05/23 10:16:58 | 000,002,117 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Security Essentials.lnk
[2013/05/23 10:10:45 | 000,632,031 | ---- | C] () -- C:\Users\Melissa\Desktop\adwcleaner.exe
[2013/05/22 23:30:12 | 000,256,000 | ---- | C] () -- C:\Windows\PEV.exe
[2013/05/22 23:30:12 | 000,208,896 | ---- | C] () -- C:\Windows\MBR.exe
[2013/05/22 23:30:12 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe
[2013/05/22 23:30:12 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe
[2013/05/22 23:30:12 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe
[2013/05/22 19:56:11 | 000,141,450 | ---- | C] () -- C:\Users\Melissa\Desktop\avguninstallsafemode.jpg
[2013/05/22 19:55:27 | 000,245,326 | ---- | C] () -- C:\Users\Melissa\Desktop\avguninstallnormal.jpg
[2013/05/22 14:40:28 | 001,412,332 | ---- | C] () -- C:\Users\Melissa\Desktop\AVGInstLog.cab
[2013/05/20 03:42:15 | 000,412,432 | ---- | C] () -- C:\Windows\System32\FNTCACHE.DAT
[2013/05/13 18:19:23 | 000,000,965 | ---- | C] () -- C:\Users\Public\Desktop\CCleaner.lnk
[2013/05/08 16:54:31 | 000,002,225 | ---- | C] () -- C:\Users\Melissa\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2013/05/08 16:54:31 | 000,002,201 | ---- | C] () -- C:\Users\Public\Desktop\Google Chrome.lnk
[2013/04/30 00:21:04 | 000,007,862 | ---- | C] () -- C:\Users\Melissa\Documents\cc_20130430_002100.reg
[2013/04/27 21:41:15 | 000,000,000 | -H-- | C] () -- C:\Windows\System32\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
[2012/01/18 06:22:54 | 000,028,418 | ---- | C] () -- C:\Windows\System32\lvcoinst.ini

========== ZeroAccess Check ==========

[2009/07/14 00:42:31 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2012/06/09 00:46:56 | 012,868,608 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2009/07/13 21:15:20 | 000,605,696 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
"" = %systemroot%\system32\wbem\wbemess.dll -- [2009/07/13 21:16:17 | 000,342,528 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

========== LOP Check ==========

[2013/05/09 09:29:02 | 000,000,000 | ---D | M] -- C:\Users\Default\AppData\Roaming\TuneUp Software
[2013/05/09 09:29:02 | 000,000,000 | ---D | M] -- C:\Users\Default User\AppData\Roaming\TuneUp Software
[2013/05/13 18:06:27 | 000,000,000 | ---D | M] -- C:\Users\Melissa\AppData\Roaming\.minecraft
[2013/04/29 18:55:39 | 000,000,000 | ---D | M] -- C:\Users\Melissa\AppData\Roaming\AVG
[2013/05/23 10:42:21 | 000,000,000 | ---D | M] -- C:\Users\Melissa\AppData\Roaming\Dropbox
[2011/05/13 11:35:55 | 000,000,000 | ---D | M] -- C:\Users\Melissa\AppData\Roaming\MyScribe
[2011/02/19 11:21:02 | 000,000,000 | ---D | M] -- C:\Users\Melissa\AppData\Roaming\toshiba
[2013/04/30 00:21:37 | 000,000,000 | ---D | M] -- C:\Users\Melissa\AppData\Roaming\TuneUp Software
[2011/02/19 11:12:47 | 000,000,000 | ---D | M] -- C:\Users\Melissa\AppData\Roaming\WinBatch

========== Purity Check ==========

========== Alternate Data Streams ==========

@Alternate Data Stream - 140 bytes -> C:\ProgramData\TEMP:EA029835
< End of report >

SheilaCalhoun · May 23, 2013

OTL Extras logfile created on: 5/23/2013 10:52:49 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Melissa\Desktop
Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.75 Gb Total Physical Memory | 1.70 Gb Available Physical Memory | 61.88% Memory free
5.49 Gb Paging File | 4.33 Gb Available in Paging File | 78.83% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 290.07 Gb Total Space | 99.30 Gb Free Space | 34.23% Space Free | Partition Type: NTFS

Computer Name: MELISSA-PC | User Name: Melissa | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========

========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

[HKEY_USERS\S-1-5-21-753837103-3316321760-3287496836-1000\SOFTWARE\Classes\<extension>]
.html [@ = ChromeHTML] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [AddToPlaylistVLC] -- "C:\Program Files\VideoLAN\VLC\vlc.exe" --started-from-file --playlist-enqueue "%1" ()
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [PlayWithVLC] -- "C:\Program Files\VideoLAN\VLC\vlc.exe" --started-from-file --no-playlist-enqueue "%1" ()
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
"FirewallDisableNotify" = 0
"AntiVirusDisableNotify" = 0
"UpdatesDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\DomainProfile]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsFirewall\StandardProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]

========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]

========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0DB8F853-899A-8628-E0D7-29FB190CF848}" = Catalyst Control Center Graphics Full Existing
"{117BCF94-6A1E-6741-39F5-09444381445E}" = CCC Help Italian
"{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MP495_series" = Canon MP495 series MP Drivers
"{1211D6B0-B7B5-CB9A-99A2-066473FC35CA}" = CCC Help Swedish
"{14956199-1890-C3D4-F8B8-3C0C6FD82993}" = ccc-core-static
"{1D210042-41EE-4472-2219-6A900366B9A3}" = CCC Help French
"{26A24AE4-039D-4CA4-87B4-2F83216029FF}" = Java(TM) 6 Update 29
"{2ABB6396-785C-E2CB-579E-79BAF98E0527}" = Catalyst Control Center Graphics Previews Vista
"{3248F0A8-6813-11D6-A77B-00B0D0150020}" = J2SE Runtime Environment 5.0 Update 2
"{390DD8BB-BB57-4942-A029-2D913E4E9D74}" = Microsoft Security Client
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{3E1B8E31-9692-207B-77B7-A8339AF03795}" = Catalyst Control Center Graphics Full New
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{51C77E17-3337-6409-16A9-A90CA8B9BBF6}" = ccc-utility
"{58630658-9DF7-E873-9F5D-0EAF87D25DAA}" = CCC Help Norwegian
"{594A3C2C-19B3-E02E-359C-B8D134F6B939}" = CCC Help Korean
"{6055830B-40E4-C794-3F04-2D0CD8AF1AAC}" = CCC Help Russian
"{612C34C7-5E90-47D8-9B5C-0F717DD82726}" = swMSM
"{6E932CA6-FD17-7694-FD7C-14CE25770EA5}" = Catalyst Control Center Graphics Previews Common
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{739A6E9D-5D7D-8A5D-EC8A-4BD11E5749AA}" = CCC Help Hungarian
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8C72927B-7410-131A-E641-B9C505F4973C}" = CCC Help Japanese
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90850409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Word Viewer 2003
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91120000-0031-0000-0000-0000000FF1CE}" = Microsoft Office Professional Hybrid 2007
"{911AB6CA-E04C-1E98-523D-8FCFAB4F456C}" = CCC Help Czech
"{9216C6A7-694A-4437-BD00-BD1CF58E1839}" = CCC Help Spanish
"{92DE68CE-BC3E-7323-EA53-99490C8BD34D}" = Catalyst Control Center Graphics Light
"{9668AE11-E05C-8169-F6D8-FBF7B507D7DB}" = CCC Help German
"{96AE7E41-E34E-47D0-AC07-1091A8127911}" = Realtek USB 2.0 Card Reader
"{979587FD-F264-3C71-B0BE-6FC8DA993790}" = CCC Help Thai
"{999307CD-D57D-8C98-27ED-07F384ACFAA1}" = CCC Help Turkish
"{A7594D38-0B7E-BCF7-A938-1AC03A6477FB}" = CCC Help English
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC76BA86-7AD7-1033-7B44-AA1000000001}" = Adobe Reader X (10.1.0)
"{AC7BE07B-14D3-6EB5-814A-EB0A63CBFB47}" = CCC Help Polish
"{B1CDB3C6-8DD8-4864-8589-BDFBDA033941}" = CCC Help Chinese Traditional
"{B4BB4CF2-F475-FB20-7AFA-F8AED032BFF8}" = ATI Catalyst Install Manager
"{BDABF8CD-7436-EC6C-DD82-439225E22557}" = CCC Help Finnish
"{C5A15C68-0DF3-8A13-352E-E605491D7E3D}" = Catalyst Control Center InstallProxy
"{C7A4F26F-F9B0-41B2-8659-99181108CDE3}" = TOSHIBA Media Controller
"{CFAE78A9-A7A4-537E-7CC0-5A794FFBF73F}" = Catalyst Control Center Core Implementation
"{D19A1978-2FB2-B39A-5D30-C1EA38F788DD}" = CCC Help Danish
"{D8634D93-03DD-01F1-AC7D-EE468AA24F45}" = CCC Help Dutch
"{E151E679-4EC8-36F9-A691-C7600688A1CA}" = CCC Help Chinese Standard
"{E3D63B95-4B21-414A-A2C7-D6D6A6AC6D79}" = Catalyst Control Center - Branding
"{EBC6193C-ED23-E332-9A9C-D5CB83CDDE2B}" = Catalyst Control Center Localization All
"{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}" = Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F544CA20-6810-E275-D288-F0D92CFADE4A}" = CCC Help Greek
"{FDB3B167-F4FA-461D-976F-286304A57B2A}" = Adobe AIR
"{FEDD27A0-B306-45EF-BF58-B527406B42C8}" = TOSHIBA Value Added Package
"{FEED29DD-7BF3-582C-3353-1F2634C2323D}" = CCC Help Portuguese
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin
"Adobe Shockwave Player" = Adobe Shockwave Player 11.6
"CCleaner" = CCleaner
"Google Chrome" = Google Chrome
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"InstallShield_{FEDD27A0-B306-45EF-BF58-B527406B42C8}" = TOSHIBA Value Added Package
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft Security Client" = Microsoft Security Essentials
"MyScribe" = MyScribe
"PROHYBRIDR" = 2007 Microsoft Office system
"SynTPDeinstKey" = Synaptics Pointing Device Driver
"VLC media player" = VLC media player 2.0.3
"Yahoo! Messenger" = Yahoo! Messenger

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-753837103-3316321760-3287496836-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Dropbox" = Dropbox
"JNLP" = JNLP

< End of report >

Broni · May 23, 2013

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following

Code:

:OTL
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\RtsUCcid.sys -- (USBCCID)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\Rts516xIR.sys -- (RtsUIR)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Users\Melissa\AppData\Local\Temp\catchme.sys -- (catchme)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
O3 - HKU\S-1-5-21-753837103-3316321760-3287496836-1000\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
@Alternate Data Stream - 140 bytes -> C:\ProgramData\TEMP:EA029835

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]

Then click the Run Fix button at the top
Let the program run unhindered, reboot the PC when it is done
You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.
Last scans...

Download Security Check from here or here and save it to your Desktop.

Double-click SecurityCheck.exe
Follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
- Windows Defender
- Other Services
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

Please run a free online scan with the ESET Online Scanner

Disable your antivirus program
Tick the box next to YES, I accept the Terms of Use
Click Start
Accept any security warnings from your browser.
Check Scan archives
Click Start
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click on List of found threats
Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
NOTE. If Eset won't find any threats, it won't produce any log.

SheilaCalhoun · May 24, 2013

Ran OTL, log below
ran security check, log below
ran FSS, log below
ran TFC in both normal and safe modes, both stop responding. Should I skip and move to the next step, or is there something else I should do?
---
All processes killed
========== OTL ==========
Service USBCCID stopped successfully!
Service USBCCID deleted successfully!
File system32\DRIVERS\RtsUCcid.sys not found.
Service RtsUIR stopped successfully!
Service RtsUIR deleted successfully!
File system32\DRIVERS\Rts516xIR.sys not found.
Service catchme stopped successfully!
Service catchme deleted successfully!
File C:\Users\Melissa\AppData\Local\Temp\catchme.sys not found.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
Registry value HKEY_USERS\S-1-5-21-753837103-3316321760-3287496836-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}\ not found.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
ADS C:\ProgramData\TEMP:EA029835 deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 56468 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Melissa
->Temp folder emptied: 1380066 bytes
->Temporary Internet Files folder emptied: 7755701 bytes
->Java cache emptied: 7216999 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 470 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 419289030 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 416.00 mb

[EMPTYJAVA]

User: All Users

User: Default

User: Default User

User: Melissa
->Java cache emptied: 0 bytes

User: Public

Total Java Files Cleaned = 0.00 mb

[EMPTYFLASH]

User: All Users

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Melissa
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

OTL by OldTimer - Version 3.2.69.0 log created on 05232013_220440
Files\Folders moved on Reboot...
C:\Users\Melissa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SWHCTVPU\billboard[2].htm moved successfully.
C:\Users\Melissa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SWHCTVPU\xd_arbiter[1].htm moved successfully.
C:\Users\Melissa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PU1THK9A\xd_arbiter[1].htm moved successfully.
C:\Users\Melissa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AZ5YYWQ9\918[1].htm moved successfully.
C:\Users\Melissa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AZ5YYWQ9\partner[1].htm moved successfully.
C:\Users\Melissa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2QP19PIS\B7586021;sz=300x250;pc=[TPAS_ID];ord=[timestamp][1].htm moved successfully.
C:\Users\Melissa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2QP19PIS\B7586021;sz=300x250;pc=[TPAS_ID];ord=[timestamp][2].htm moved successfully.
C:\Users\Melissa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2QP19PIS\page-2[2].htm moved successfully.
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
---
Results of screen317's Security Check version 0.99.64
Windows 7 x86 (UAC is enabled)
Out of date service pack!!
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
CCleaner
Java(TM) 6 Update 29
Java version out of Date!
Adobe Flash Player 11.7.700.169
Adobe Reader 10.1.0 Adobe Reader out of Date!
Google Chrome 26.0.1410.64
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 19% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
-----
Farbar Service Scanner Version: 14-04-2013
Ran by Melissa (administrator) on 23-05-2013 at 23:07:53
Running from "C:\Users\Melissa\Downloads"
Windows 7 Home Premium (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============
Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2012-05-09 21:20] - [2012-03-30 06:29] - 1287024 ____A (Microsoft Corporation) 55E9965552741F3850CB22CBBA9671ED
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll
[2011-02-19 11:34] - [2010-12-21 01:38] - 0073728 ____A (Microsoft Corporation) A661A76333057B383A06E65F0073222F
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll
[2012-06-17 15:15] - [2012-04-24 00:47] - 0139264 ____A (Microsoft Corporation) 520A108A2657F4BCA7FCED9CA7D885DE
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****
----

Broni · May 24, 2013

Go ahead with Eset.

SheilaCalhoun · May 24, 2013

Eset ran. nothing found, no log

Broni · May 24, 2013

Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
Accept any prompts.
Do NOT post JavaRa log.

=========================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following:

Code:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

Then click the Run Fix button at the top
Let the program run unhindered, reboot the PC when it is done
Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

Double-click OTL.exe to start the program.
Close all other programs apart from OTL as this step will require a reboot
On the OTL main screen, press the CLEANUP button
Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure Windows Updates are current (Service Pack 1!!!)

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC) weekly.

9. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

11. (Windows XP only) Run defrag at your convenience.

12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

13. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

14. Please, let me know, how your computer is doing.

Solved Crypt.BUCF

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Posts: 56,041 +516

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