Dell Express Service code

[aries6]

I have a Dell Latitude CPx. The service tag and express service number has both been scratched up so that the only thing I can read is what appears to be CD??? for the service tag and 207-?24-3? for the express service number. When the machine is booted it is asking for a bios password, which I don’t have. The number CD0E6**-595B is displayed. I understand this is a conversion from the service tag. Is there anything out there that will convert the number back to either the service tag or express code?

 

[werty316]

Did you try to call dell. Try letting your laptop battery dies out but don't recharge it. Wait about 5-10mins or more after the battery is dead. That might clear the CMOS. Not sure if this works with laptops as it works with desktop PCs.

 

[aries6]

Did you try to call dell. Try letting your laptop battery dies out but don't recharge it. Wait about 5-10mins or more after the battery is dead. That might clear the CMOS. Not sure if this works with laptops as it works with desktop PCs.

Thanks but I did try Dell and of course they were no help. I also tried removing the cmos battery (for a week) and that didn't help. I've downloaded the Latitude.exe program but that requires either the service tag or express service number.

 

[iss]

pulling the cmos battery wont do a thing for you. Dell laptops have a special security chip that prevents precisely what you are trying to do.