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Intel responds to i7-7700K high temperature issue, tells owners they shouldn't overclock...

By midian182 · 58 replies
May 5, 2017
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  1. If you own one of Intel’s new i7-7700 and 7700K CPUs, you may be one of the few to notice the chips have been randomly spiking in temperature. There have been reports of them hitting 90C (194°F), which is uncomfortably close to the 100C (212°F) threshold. TechSpot's features editor Steve Walton touched on this in a video for Hardware Unboxed back in February.

    Following three months of complaints, Intel has finally issued a response on the company’s community forums: it says there is no problem with the CPUs.

    “The reported behavior of the 7th Generation Intel Core i7-7700K Processor, showing momentary temperature changes from the idle temperature, is normal while completing a task (like opening a browser or an application or a program),” writes the chipmaker.

    “In our internal investigation, we did not observe temperature variation outside of the expected behavior and recommended specifications. For processor specifications, please refer to the Intel Core i7-7700K Processor Product Specifications.”

    Despite everything being "normal," Intel is advising owners not to overclock their i7-7700K processors. Yes, the ones with unlocked multipliers that are meant to be overclocked.

    "We do not recommend running outside the processor specifications, such as by exceeding processor frequency or voltage specifications."

    For those who are mostly concerned about the noise of the cooling fans whirring up and down as the temperatures spike, Intel says: “Most motherboard manufacturers offer customizable fan speed control settings that may allow for smoother transition of fan revolutions per minute (rpm). Please consult your motherboard manufacturer’s manual or website for instructions on how to change default fan speed control settings.”

    Unsurprisingly, users aren’t happy with Intel’s findings. “3 months waiting for Intel to come out with a solution , and now this ?! This is all you can say ?! We know already what you've just said .. You know what never mind this would be my last product from Intel,” wrote forum member Meedy.

    Overclocking a chip does void Intel’s warranty (unless you take out its Performance Tuning Protection Plan), and some affected users did say they de-lidded the affected processors, which can cause problems. But Intel’s line that there’s nothing at all wrong with the chips and that people really shouldn’t overclock them is making for some very unhappy customers.

    Permalink to story.

  2. jobeard

    jobeard TS Ambassador Posts: 12,889   +1,530

    • Overclocking a chip does void Intel’s warranty
    DUH; I've always opted for reliability :grin:
  3. Spect

    Spect TS Booster Posts: 33   +24

    Ryzen is looking better & better each day...
    bmw95, orondf, DaveBG and 4 others like this.
  4. jizzyburnizzy

    jizzyburnizzy TS Enthusiast Posts: 68   +9

    yup, I got an i7-770k, I delided my CPU and overclocked it but now kinda wishing I gave Ryzen a shot
    elites2012 likes this.
  5. madboyv1

    madboyv1 TechSpot Paladin Posts: 1,534   +421

    God damn with a response like that... I hope more people go to Ryzen ha ha ha
    ForgottenLegion likes this.
  6. trparky

    trparky TS Evangelist Posts: 534   +428

    What the f**k, what the actual f**k!? Really Intel? Is that your answer?
    pencea and Bluescreendeath like this.
  7. ForgottenLegion

    ForgottenLegion TS Guru Posts: 414   +416

    Don't overclock a K chip? What a ridiculous statement to make.

    Apple's 'You're holding it wrong' response comes to mind.
    bmw95, seeprime, orondf and 8 others like this.
  8. trparky

    trparky TS Evangelist Posts: 534   +428

    I was wondering if I should go Ryzen, this bullshit just made my decision easier.
  9. gusticles41

    gusticles41 TS Guru Posts: 403   +466

    Not a fan of their response, but going to play devil's advocate a little. What could they possibly do? It's not a crippling problem that's frying systems, so it isn't recall worthy. It's probably nothing they could fix through driver/bios updates. Sooo ?

    That said, telling people not to overclock an unlocked chip is completely ridiculous. They were better off not responding to this issue.
    vhfan and needforsuv like this.
  10. Pay a premium for the K chip...Intel tells you not to OC it.

    These guys have a great sense of humor.
    seeprime, orondf, techseven and 10 others like this.
  11. trparky

    trparky TS Evangelist Posts: 534   +428

    > These guys have a great sense of humor. /sarcasm
  12. Draesk

    Draesk TS Rookie

    That 20°C drop in the de-lid video is nuts. They're actually shipping K models, marketed for overclocking, with unsuitable internal TIM between the chip and heat-spreader. Then telling you not to overclock it.

    Pulling this kinda crap at a time where the competition is already clawing back significant sales is perhaps... unwise.
    orondf, Steve, Reehahs and 2 others like this.
  13. needforsuv

    needforsuv TS Member Posts: 23

    If its the stock cooler than thats expected my non k i7 2600 got up to the 90's before I switched coolers and so did my C2D E8500 which killed itself from being so hot
    my i7 is still fine tho
  14. NahNood

    NahNood TS Addict Posts: 121   +64

    Gee, Intel never did like overclocking. lol
    vhfan likes this.
  15. ZackL04

    ZackL04 TS Guru Posts: 531   +260

    I dont think the 7700k comes with a stock cooler
  16. yRaz

    yRaz Nigerian Prince Posts: 2,891   +2,218

    by definition, the cooler that the CPU comes with is the stock cooler.
  17. MoeJoe

    MoeJoe Banned Posts: 837   +441

    Haven't noticed the issue.
  18. Rockstarrrr

    Rockstarrrr TS Booster Posts: 97   +72

    Cant wait for DX12 games and nVidia response like, "run it with DX11". Oh, wait..

    Apple/Intel/Nvidia - The Evil Trio, treating their customers like they`re complete morons and at the same time overcharging them big time.

    Dont overclock premium i7-K chip, even if you`re paying premium from regular 7700 just so you can overclock it?

    Intel fanboys, where r u at?
    orondf and vhfan like this.
  19. Rockstarrrr

    Rockstarrrr TS Booster Posts: 97   +72

    Eventually it WILL fry systems that run at 90 Celsius degree 24/7. They need to issue recall for those who are affected and to make replacements ASAP that actually works. Or to simply return your money so you can purchase AMD Ryzen. I`m reading that i5`s are also affected by Intels cheap tactics to make OC nightmarish hard so that they dont get another Sandy Bridge, CPU that no one will change for at least five years.
  20. Rockstarrrr

    Rockstarrrr TS Booster Posts: 97   +72

    They put those poor TIM`s on purpose, I never doubted that, they were fighting against OC since, like, forever. Complete domination on PC market but its still not enough, 2-3% improvements per year and yet they want you to upgrade every 2-3 year, what for? And now this.
    namesrejected likes this.
  21. CaptainTom

    CaptainTom TS Maniac Posts: 404   +213

    Has anyone considered that this bug may be linked to the "Stuttering" problem I have seen several reviewers mention?

    It could be that some defect/bug is making this thing spike in temperature, and then it throttles randomly and causes a brief framerate drop...
    techseven and Steve like this.
  22. robb213

    robb213 TS Evangelist Posts: 348   +114

    And they do sell a ~$25 insurance policy for if you decide to overclock and damage the chip. Go figure...
  23. Cycloid Torus

    Cycloid Torus Stone age computing - click on the rock below.. Posts: 4,067   +1,190

    Opportunity for Intel - use better TIM - get better temps - charge more - EZ-PZ.
  24. ZackL04

    ZackL04 TS Guru Posts: 531   +260

    Sooo stock cooler = no cooler

    I checked, its chip only
    Steve and Reehahs like this.
  25. chechitas

    chechitas TS Rookie

    yes, it does not come with any type of cooler.
    MonsterZero likes this.

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