Problem with Laptop

[Colm]

Hey everybody,

Firstly i'd like to say that since I have not got the slightest clue of what my problem is caused by, I just chose to post it here.

I've got a Toshiba Satellite A10-S811, my processor is an Intel(R) Mobile Celeron 2.40 Ghz, 30 Gb HDD. It runs Windows XP, and has been in my possession for just over a year so the warranty has expired.

So the problem is, whenever I play a game (i've tested this with 2 games needing a CD) my laptop will, after a random amount of time shut down without notice. I've tried downloading up-to-date graphic drivers, i've checked the system logs and all sorts of stuff.. and so I have in some way run into a wall as I just can't see what the problem is.

If you need more information about the problem, or about my laptop's specs, just ask.

Thank you for your attention

 

[howard_hopkinso]

Hello and welcome to Techspot.

Before doing anything else. I would recommend that you open up you laptop and carefully clean away any dust and debris that have accumulated especially around the heatsink and fan.

The best and safest way is to use a can of compressed air.

The reason I`m suggesting this to you, is because laptops are very prone to heat issues, which may well be causing your problem, and a good clean may be all you need to do.

Regards Howard :wave: :wave:

 

[Colm]

Err.. Well I don't exactly see why, or how there could or should be any dust or debris inside my laptop, its not really in a dusty environment. And if that were the problem, then I don't think that this kind of thing would happen only when I play games, and it doesnt even happen with all games.

But thanks anyway.. if ever you have some other idea...

Colm,

 

[howard_hopkinso]

Right click on my computer and select properties then the advanced tab and under startup and recovery click on settings and uncheck the box that says automatically restart then click apply ok.

Reboot your computer.

Now the next time you have a problem whilst playing a game instead of your computer just shutting down you should receive an error message telling you what caused the problem.


Pay particular attention to any drivers identified in the stop message.

You may also receive a list of hexadecimal numbers if you do, post them here and we will let you know what they mean.

At the present moment I am still of the opinion that it is some kind of heat issue possibly with either your cpu or graphics card.

Regards Howard

 

[Colm]

I've done as you said, but I didn't receive any message when it shut itself down.

I'm on an idea, i'll tell you soon enough if it works out.

 

[Colm]

Okay, so today my laptop gave me twice the 'Blue Screen Of Death'

And the error is..

Error Code 1000008e, parameter 1 e0000001, parameter 2 f9bf1925, parameter 3 efe1d474, parameter 4 00000000.

You can also have it this way:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 65 30 eters e0
0030: 30 30 30 30 30 31 2c 20 000001,
0038: 66 39 62 66 31 39 32 35 f9bf1925
0040: 2c 20 65 66 65 31 64 34 , efe1d4
0048: 37 34 2c 20 30 30 30 30 74, 0000
0050: 30 30 30 30 0000


Or even:

0000: 74737953 45206d65 726f7272 72452020
0010: 20726f72 65646f63 30303120 38303030
0020: 50202065 6d617261 72657465 30652073
0030: 30303030 202c3130 66623966 35323931
0040: 6665202c 34643165 202c3437 30303030
0050: 30303030





So.. if you could please tell me what this means I would greatly appreciate it, thank you in advance

 

[Colm]

Could somebody please answer me :angel:

 

[howard_hopkinso]

The problem may well be caused by a hardware compatability issue or some kind of driver.

Have you considered updating your Bios?

You can find a list of Windows stop messages and the meanings of them HERE

BTW I`m sorry I took so long to get back to you.

Regards Howard

 

[Colm]

No problem

I've tried some of your stuff, and noticed that some dlls were messed up, so I downloaded newer versions. Now that didn't fix my problem, but at least i'm getting something new when my system crashes. It says it has something to do with the ialmrnt5 file. I looked around on the net to see where that would lead me too and noticed that mainly people playing Sims2 had problems with that.. now, er.. i'm not playing Sims2 ! lol
But anyway, those people seem to have fixed their problems by downloading up to date graphic drivers, which actually was the first thing I tried when I was getting this problem a while ago. But anyway, I looked around some more on the Intel site to see if I could find additional information but I can't find anything that might help me.
By the way, I can't watch DVDs either.

Intel(R) 82852/82855 GM/GME Graphics Controller and I've got the latest version of it.. which would be 6.14.10.4020

I'm gonna try out something and i'll tell you if it works, otherwise i'm short of ideas

 

[howard_hopkinso]

Just a thought. When installing drivers, it is very important to disable any anti virus programme you are using. Otherwise this can seriously srew up the driver installation.

Regards Howard

 

[RealBlackStuff]

I would tend to side with Howard on the overheating.
When you play games, you have more intensive use of CPU and graphics. This leads to hotter temperatures inside.
Now don't be stubborn, and get rid of your dust-bunnies.
PCs and laptops gather dust EVERYWHERE, so also in YOUR environment.

 

[Colm]

Okay i'll try it out tomorrow night

 

[Colm]

Just a thought. When installing drivers, it is very important to disable any anti virus programme you are using. Otherwise this can seriously srew up the driver installation.

Regards Howard

I did without anti-virus, still screws up.

I would tend to side with Howard on the overheating.
When you play games, you have more intensive use of CPU and graphics. This leads to hotter temperatures inside.
Now don't be stubborn, and get rid of your dust-bunnies.
PCs and laptops gather dust EVERYWHERE, so also in YOUR environment.

I did, no change.


Okay, so, now the computer says something is wrong with the ialmrnt5.. well it used to say something was wrong with it, I apparently fixed it..

But now it says something is wrong with the watchdog.sys file..

You think I should try something drastic, such as throwing the laptop into a water-filled bath ?
:hotbounce

 

[Colm]

I was very desperate.. so I said to myself .. hey, why update graphic drivers when you can also downdate them..

So I did that, went (again) to the Intel site and went into the archives to find the oldest possible graphic driver for my chip.

Found it, I installed it, rebooted...

Now it works !!!!!!!! YEEEHHHHHHHHHHHHHHHHHAAAAAAAAAAAAAAAAAAAA !!!!!!!!! Well for the moment anyway. Thanks alot for you help m8s

I'm a genius :giddy: (just kidding) :wave: