Windows Vista keeps locking up

By beerabuser30
Mar 5, 2009
  1. On my parents laptop it randomly just locks and freezes up. It seems to happen once or twice a day and it doesn't go to a bsod or anything with any useful information. There hasn't been any new programs installed or any new hardware. Anti Virus scans are ran daily and Spyware scanner is ran weekly. The other error I noticed a lot of is hpqrsmon, and I am removing this now since it is never used.The screen goes black and they manually shutdown the computer. I found this in the problem reports. Any Ideas?
    Shut down unexpectedly
    Report Sent
    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.
    Locale ID: 1033
    Files that help describe the problem (some files may no longer be available)
    Extra information about the problem
    BCCode: c2
    BCP1: 00000007
    BCP2: 0000110B
    BCP3: 1803000D
    BCP4: 87269748
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1
    Server information: 449f3128-ba14-4da3-83b9-22797866ef75
  2. beerabuser30

    beerabuser30 TS Enthusiast Topic Starter Posts: 200

    I am now getting BSOD's so I thought I would attach the dumps. I am logged in as admin and it said I do not have permission to attach the file. Does anyone have any ideas on what the issue could be and if not how to attach the dumps files?
  3. beerabuser30

    beerabuser30 TS Enthusiast Topic Starter Posts: 200

    I am still having the same problem but it is happening more frequently then before. It is the same BSOD error and I can not find anything on the internet for it. Is there a website that actually lets you decode BSOD errors? Or does anyone have any ideas?
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