XP rebooting, bad_pool_header

By Olja · 51 replies
Nov 7, 2004
  1. Phantasm66

    Phantasm66 TS Rookie Posts: 5,734   +8

    I never recommend installing two Microsoft operating systems to the same partition, and neither does Microsoft.
  2. Mictlantecuhtli

    Mictlantecuhtli TS Evangelist Posts: 4,345   +11

    I said you can install Win2k after XP to the same partition. What I didn't say was XP could then be deleted. Just a matter of deleting \windows and associated profiles from \documents and settings, perharps some directories from \program files as well. I guess I should be more explicit in the future.
  3. Olja

    Olja TS Rookie Topic Starter Posts: 52

    No one said anything about going back to Win2k and keeping XP too, as I recall? :confused:

    @ realblackstuff
    I was just kidding :)
    I'll manage it somehow on my own even though you put to many things on my "to do list" :blush:

    Btw, good luck with big-wigs :)
  4. Olja

    Olja TS Rookie Topic Starter Posts: 52

    I wanted to but didn't need to repair IE – according to XP's "sfc /scannow" everything is ok.
    I got Firefox and I love it :) (has all the best features from IE and Opera , in my humble opinion)
    I got CpuIdle Extreme (I got a message after installing it: "CpuIdle Extreme could not detect Motherboard Monitor 5.3 or later running on this system." :confused: Now what's that?)
    I had no idea what to do with http://www.memtest.org/ and I really think that this check is beyond my skills :eek:

    So I guess I am ready to give up.

    Btw, this may sound really really strange but I couldn't log in on forum using Firefox! I keep getting "wrong pass" message even though it is right one. With IE of course, no problems. I tried even some other sites and it seems that password with Firefox on www.ripway.com doesn't work also. :confused:

    I am not going to give up on XP, I am going to give up on computers in general :mad:
  5. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    By the time you posted this, I was well in the land of Nod.:zzz:

    Motherboard Monitor is a temperature-measuring program. If you have no heat-issues, you won't need it. The program is still around, but is no longer supported.

    The Memtest-program needs to be installed on a floppy-disk. If you don't have a floppy-drive, there is also a version to burn onto CD. Let's skip this memory-test for the moment.

    If you cannot log into the frontpage of Techspot, please post this here:
    Julio (the forum's Chief Editor) looks into these problems.

    In Firefox, under Tools/Options/Privacy clear your Cookies, then click on the forum's Home button (top left). If your not logged-in, do so from there. If you are logged-in, click on Logout at the top right of the screen. Then login again.

    What version of Firefox do you have? The latest is Version 1.0 (click Help/About..)

    Back to the "original Sin": do you still get the BSOD with BAD_POOL_HEADER?
    And tell me again, how much memory is physically in the PC, 1 stick of 512MB or 2 sticks of 512MB or 1 stick of 1GB?
  6. Olja

    Olja TS Rookie Topic Starter Posts: 52

    I have 1.0 Version of Firefox but today I had troubles logging in with IE too so I guess it's not FF thing.

    Memory... 2 x 512MB

    And yes, still the same bsod with IE.
  7. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    As the weekend has many (free?) hours, time to bite the bullet and do some memory tweaking.
    Switch the PC off and disconnect the powercord from the PC.
    Open the case, and take 1 memory stick out. They might be numbered 0 and 1 or 1 and 2 printed on the motherboard. Take the one out with the highest number, by simultaneously pulling the white clamps outward, that you find on each side of the memory stick. Try not to touch the contacts on that stick, grab it with one finger at each of the short sides where the clamps are.

    Then leave the case open, reconnect the powercord, switch on and try IE a few times. Note down if you get IE with BSOD. Try logging into Techspot.
    Switch off and swap the two pieces of memory. They will fit in only one way: the notch(es) in the bottom of the memory-stick should match with the "bumps" in the memory-slots. Do the same test.
    One of them will likely give you the same BSOD, that piece of memory is at fault.
    Then report back please.

    If you downloaded the Memtest in this format "memtest86+-1.27.floppy.zip", unzip the files in a directory, read the "readme.txt", then run the "install.bat" as described. You will need an empty 1.44MB floppy.
    Run the test on each memory stick for an hour or so (you can go shopping while it is testing). :D

    What sort of internet connection do you have?
    Please give the exact details of your modem (if any) and/or network connection. The modem is another possibility for BSOD especially if it is an internal so-called "winmodem".
  8. Olja

    Olja TS Rookie Topic Starter Posts: 52

    Easy for you to say ;)
    I gave pc to my friend who is more comfortable with hardware stuff inside of it and I gave him the link to this thread so he read what you wrote and he checked both of my memory sticks, did memtest and all I got is – everything is fine.
    I didn’t asked much more since he is too very busy but when he says it’s fine then it must be fine (he’s working with computers on daily basis so he knows what he is doing).

    So what now if both of my memory sticks are ok and none of them gives bsod?

    I am really really ready to give up on this because if I was smart enough from the beginning and used Firefox and not IE then I wouldn’t even know that something is wrong. Now I use Firefox, everything is fine but this little thingy just annoys me because knowing that something isn’t right and not being able to do anything about it is… very frustrating. :suspiciou
    I even contacted sales guy and he told me that he doesn’t know what the problem can be, asked if I installed the latest drivers for motherboard and at the end same answer – send it back and I’ll switch motherboard for a new one. Yeahh, right, if he doesn’t know what the problem is why would motherboard change do something good? Aha, he had one idea – to install MSI’s Core Center and see if that will fix the problem. Nope.
    It all doesn’t make any sense to me…

    So all to all I really have no idea what to do more… Any new ideas?

    You asked about my connection? I’m on adsl and my modem is extern (Zyxel Prestige 630). Maybe it is of some importance but when I installed it I got a message that it’s not Microsoft supported hardware… I checked their list and I saw that they have newer models of same brand, my connection worked fine so I didn’t cared so much about it.

    So what do you say mister realblackstuff? Time to give up? :dead:
  9. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    If you have to ask me that, you don't know me!:stickout:
    At least we have narrowed down the problem, it is IE, which only BSODs when you visit certain websites.:confused:
    Using another browser causes no errors. Glad you like Firefox.

    There may be another cause, in the shape of your mouse. Is it a USB-mouse (with a flat square connector)?
    If so, can you put a USB-PS/2 adapter on it and stick it in the small round connector, just above your keyboard-connector?
    The PC has to be switched off when you do this.
    Then reboot, XP probably tells you it found new hardware and installs/needs the driver from your XP-CD.
    Once up and running, go into IE and see if it still BSODs.

    I will "travel" around the world to see if I can find some more info. :wave:
  10. Olja

    Olja TS Rookie Topic Starter Posts: 52

    And I thought I could take the prize in stubbornness :D

    Exactly! No BSODs in any other situations except browsing the net with IE. With Firefox no BSODs what so ever (nor with Opera).

    I have Logitech cordless optical mouse and even though it has USB “switch” (me and my English :D) it’s connected on PS/2 (“round small connector”). On old pc I had only two USBs so both keyboard and mouse were connected on PS/2 and for some reason I did it even on this pc, even though I have more than plenty USBs. Should I try them on USB?

    Thank you! :)
  11. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    I'll keep adding "possibilities" as I trawl the net:
    Which Antivirus program do you use?
    Have you got Norton's "Go Back" installed? If so, uninstall it.
    Do you have a USB-key with perhaps a program "Tinydisk.exe" or "U-storage tools 2.5"?

    Possible Cause: Corrupted file or folder.
    Solution: right click the start button, and select "Explore", expand your directory tree, starting from the C: drive. Click on each folder in turn and see if any cause the BSOD to appear. If so, reboot, and simply attempt to copy the folder, and then delete it.
  12. Olja

    Olja TS Rookie Topic Starter Posts: 52

    I have AntiViral Toolkit Pro – updated, working fine.
    No Norton…
    No Tinydisk.exe or U-storage tools 2.5.

    “Corrupted file or folder”… this will take time :D but I’ll do that today :)
  13. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    See you are working at it, good girl! :p
    If you have not got it yet, D/L and install HijackThis from http://www.tomcoyote.org/hjt/
    The website has a very good explanation, of how it works, bookmark it.
    Run HJT, just save its results, and copy and paste it here. See if we can flush something out.
  14. Olja

    Olja TS Rookie Topic Starter Posts: 52

    Logfile of HijackThis v1.98.2
    Scan saved at 21:07:29, on 2004-11-16
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\Program\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program\MSI\Live Update 3\LMonitor.exe
    C:\Program\Pinnacle\Shared Files\InstantCDDVD\PCLETray.exe
    C:\Program\MSI\Core Center\CoreCenter.exe
    C:\Program\AntiViral Toolkit Pro\_AVPM.EXE
    C:\Documents and Settings\Olivera\Skrivbord\Ny mapp\HijackThis.exe
    C:\Program\Mozilla Firefox\firefox.exe

    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program\google\googletoolbar1.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
    O4 - HKLM\..\Run: [ATIPTA] C:\Program\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe
    O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program\Logitech\iTouch\iTouch.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [EM_EXEC] C:\Program\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program\Java\jre1.5.0\bin\jusched.exe
    O4 - HKLM\..\Run: [LiveMonitor] C:\Program\MSI\Live Update 3\LMonitor.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKCU\..\Run: [InstantTray] C:\Program\Pinnacle\Shared Files\InstantCDDVD\PCLETray.exe
    O4 - HKCU\..\Run: [IW_Drop_Icon] C:\Program\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.exe /DropDisc
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program\Delade filer\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: AVP Monitor.lnk = C:\Program\AntiViral Toolkit Pro\AVPM.EXE
    O4 - Global Startup: CoreCenter.lnk = C:\Program\MSI\Core Center\CoreCenter.exe
    O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: &Google Search - res://C:\Program\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: Backward &Links - res://C:\Program\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Si&milar Pages - res://C:\Program\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://C:\Program\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra 'Tools' menuitem: Sun Java-konsol - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program\Java\jre1.5.0\bin\npjpi150.dll
    O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program\ICQ\ICQ.exe
    O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program\ICQ\ICQ.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program\Messenger\msmsgs.exe

    This was easy and fast :)
    Every single folder and file? :eek:
  15. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    Your HJT-log looks perfectly normal.
    I did not expect otherwise, but as we Irish say: to be sure to be sure... ;)

    You can skip this "Explore"-folder-click exercise for the moment. :D
    And no, you would only need to click on FOLDERs (and sub-folders where applicable).

    I found something more promising in the new IE settings, that were added with SP2.
    Am reading up on it at the moment, will get back as soon as I have all the dirt!
  16. Gunny

    Gunny TS Rookie Posts: 66


    Is your PC a laptop with a touchpad? I see iTouch.exe in your HJT log.

    When I tried to plug an optical mouse into either the USB port or the PS2 port of my laptop PC it gave me severe problems. I eventually found out that it was clashing with the touchpad. Internally the touchpad is a PS2 mouse. I also found out that I needed to disable the touchpad in the BIOS settings to be able to use the external optical mouse. The BIOS settings for it were too confusing for me so I gave up and used a PS2 external mouse instead. That works fine and plugging it in disables the touchpad.

    I had previously plugged an optical mouse into my desktop PC without any problems. But that PC did not have a touchpad or any other mouse on it.

  17. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    Hi Gunny, no this is a proper desktop PC. The itouch.exe is for Logitech keyboards with extra navigational buttons.

    Hello Olja,
    I think your problems are caused by an Add-On to IE, most likely it is ActiveX.
    Go into IE, click on Tools/Internet Options. Click the Security tab, and make sure that the setting for Internet is "Medium". If not, change it and click Apply.
    Now click on the "Custom Level" button on the same page. A new window opens with a list of ActiveX and other things. Change ALL lines (5 in my W2K-IE) with ActiveX in them to be set to "Disable". :knock:
    Then click on OK, OK again and Exit IE.
    Open IE again, and browse to that website that crashes your PC. :unch:
    Hopefully it is OK now.

    Browsers such as Firefox and Opera do not use ActiveX, that is the big difference.

    SP2 added some more tools into IE, one of them is Crash Detection.
    Read about it here: http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2brows.mspx#EPAA
    Perhaps this can be activated, to show which add-on causes your crash?

    Another one is the Add-on management. Click on Tools/Manage Add-ons.
    Select "Add-ons that have been used by IE" shows a list of what has been used sofar.
    Select "Add-ons currently loaded in IE" shows all add-ons, including those that have now been disabled. To UPDATE an add-on, select it and click Update ActiveX (??? might not work after you disabled ActiveX, see above).
    To DISABLE an add-on, select it and click on the Disable button under Settings. Click OK on the warning, click OK on the panel, Exit IE and restart it.

    My W2K does not have these "goodies" :cool: (or "baddies"), so I cannot advise you there.
    Play around with them if you like.

    Other than that, as long as IE works fine when updating Windows, I think you should stick to the likes of Firefox.
  18. Olja

    Olja TS Rookie Topic Starter Posts: 52

    In security settings for IE I have only "medium" and "high" level… now it’s on “high” and I tried the risky site :D and – it was OK!!! I’ll use IE today to see if it will be ok… as you said – “to be sure to be sure” :)
    I didn’t had to change ActiveX settings, everything was disabled but I guess it all changed when I set IE security on high level?

    I know I had to install ActiveX (wasn’t part of original IE) and I remembered that it was for MSI Live Update so I visited their page and I got a message about ActiveX – to allow it or not. I have to, in order to be able to get the updates and I saw that my settings changed again back to “medium”. Does that mean that if I allow ActiveX once (for some special url when I need them) I have to switch settings back to high every time?
    I just wonder, it’s not the problem because I am addicted on Firefox now so I’ll use IE only for Windows and other updates…

    Thank you realblackstuff! :)
    And thank you too Gunny (rbs gave you right answers instead of me)

    Btw, I’ll check out that Add-on management and Crash detection later…

    Thank you again!
    I hope I won’t be back here later during the day to let you know that I got same BSOD again [​IMG]

    I checked it out now more thoroughly:
    When I go to the “risky” page with IE security on HIGH – everything is fine,
    When I go with IE security on MEDIUM – I get a BSOD.

    So now, finally, we know what the problem is/was.

    Ok, now some more questions :D
    Keeping security level on high is disabling me from i.e. using yahoo mail and I guess there will be other “restrictions”. Now that we know that ActiveX was causing the problem, can I fix it somehow? Why does it causes such problems as it does?
    I am just curious… and lazy I guess (“search” button on my keyboard is taking me directly to yahoo and I use yahoo’s mail a lot)
  19. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    You should keep the Security Level at "Medium" to allow access to other websites and functions. We just need to "tweak" it's settings a bit.

    When Security level is set to "High", all 5 controls are set to "Disable" as you rightly remarked. This stifles internet-access.
    When Security level is set to "Medium" (preferred default), it uses:
    prompt - download signed AX controls
    disable - download unsigned AX controls
    disable - Initialize and script AX controls not safe
    enable - Run AX controls and plug-ins
    enable - Script AX controls save for scripting
    You never mentioned that you were prompted for an AX control, so we can leave the first setting as is. The next two are disabled already, so no problem either.

    To pinpoint which AX is at fault, you need to experiment:
    enable - Run AX controls and plug-ins: leave as is, change the next to:
    disable - Script AX controls save for scripting
    Click Apply, OK, exit IE, restart IE, call the bad website.
    If no BSOD, it was a script, more about that later. Try Yahoo-mail. If that works OK, you are all sorted for the moment. Now try to also access Yahoo-mail from Firefox, that should work too!

    If BSOD, change the settings as follows:
    prompt - Run AX controls and plug-ins
    disable - Script AX controls save for scripting
    Click Apply, OK, exit IE, restart IE, call the bad website.
    If you are prompted, write down what they want, then allow it. There may be a couple of prompts before you catch the evil-doer.
    If the last one before the BSOD was a plug-in, you can disable it afterwards as mentioned in my previous post.
    Let us know what caused the BSOD.

    Do this first end report back, please. We'll tackle "Script"-problems (if any) in the next post. OK?
    Best of Irish....
  20. Olja

    Olja TS Rookie Topic Starter Posts: 52

    I ma getting tired of all this restarts and BSODs and… fuj!

    The situation is following:

    Reboot without any warning or BSOD.

    I have 7 lines for ActiveX (maybe some important i.e. nr7?)

    1. Ask automatically about ActiveX (enable/disable)
    2. Get unsigned ActiveX (enable/prompt/disable)
    3. Get signed ActiveX (enable/prompt/disable)
    4. Initiate and run script for “unsafe” ActiveX (enable/prompt/disable)
    5. Run ActiveX and plug-ins (enable/prompt/admin/disable)
    6. Run script on ActiveX which are marked as “safe” (enable/prompt/disable)
    7. “ Behaviour” for binary code and script (enable/admin/ disable)

    Btw, I am translating so - sorry if my late-night-translations are funny!
  21. Liquidlen

    Liquidlen TechSpot Paladin Posts: 1,094

    Olja ; I just thought I would mention an idea to reduce the frustration of resetting ActiveX etc. for certain Websites.You and Real.. can fix that stuff.
    In the mean time
    If you look under,Tools>Internet Options >Security You will see that you can add websites that you trust here (Trusted Sites Zone),Keep the security level at Medium and when you go to those sites and you have High settings for the rest of the Internet Zone. You will find these sites are automatically allowed to function without your direct input.
    If this was mentioned earlier in this post I apologize,but I just couldn't see any longer.
  22. Olja

    Olja TS Rookie Topic Starter Posts: 52

    Hey, that’s a really great and simple solution! :)
    But the thing is that I really don’t need any “trusted” sites. I use IE only for mail and updates and that works fine so I can keep my security level on normal.
    Ok, MSI update site needs ActiveX so I guess I could set IE security on high and mark MSIs site as trusted but it’s not necessary because I won’t be using IE for anything else in the future. It is annoying to open a page and then fear for a second or two that I’ll get BSOD.

    If Real can help me set IE settings to work fine with “all” pages without causing any more BSODs – great! If not – Firefox is solution :)
  23. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    XP always wants to do better than W2K, so you got 2 extra lines (Big deal).
    My advise to set them as follows, using the bold ones.

    1. Ask automatically about ActiveX (enable/disable)
    2. Get unsigned ActiveX (enable/prompt/disable)
    3. Get signed ActiveX (enable/prompt/disable)
    4. Initiate and run script for “unsafe” ActiveX (enable/prompt/disable)
    5. Run ActiveX and plug-ins (enable/prompt/admin/disable)
    6. Run script on ActiveX which are marked as “safe” (enable/prompt/disable)
    7. “ Behaviour” for binary code and script (enable/admin/ disable)

    Rather than IE, use the Avant browser in future if you cannot use Firefox for some reason.
    Avant also works correctly for Windows-updates. And it is also a tabbed browser, same as Firefox.
    In Avant, under Tools, there is a selection "Disable ActiveX". Click that so it gets a "V" mark in front.
    Then you can go to that critical BSOD-webpage http://forums.tweaktown.com/showthread.php?t=18119 without crashing.
    Untick the "Disable ActiveX" when you are done. Avant uses the same registry-settings as IE, but they are just easier to find and change than in IE.
    Or avoid that website (forum from the competition!) in future. :unch:
    What happens if you just go to http://forums.tweaktown.com/ does that crash as well, or is this only when you look at the specific thread? Then the cause might be one of the footnotes or signatures of the people who have posted in that thread. Worth checking out!

    What do you say, solved to your satisfaction, or would you like to continue this "Saga"? :grinthumb
  24. Olja

    Olja TS Rookie Topic Starter Posts: 52

    The end ;)

    Ok… Settings are as you suggested and of course – restart but without BSOD. Ok, at least one error message less! :D

    I don’t need Avant because IE works fine for updates and that’s all I’ll use it for. At least you discovered what the problem is/was so now I can relax. I was really worried that something seriously is wrong with my pc and that I would need to send it back to the store so now I am kinda happy knowing that it’s “only” stupid IE.

    It seems that this is just impossible to solve so I think we can end this saga :) (but I have ideas for new ones already! :haha: )
  25. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    Look forward to them.
    In the meantime, happy Computing!
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