Yet another Blue Screen problem in windows 7

[hativa1]

Hello everyone,
I am desperate. Yes, I have gone through posts around here regarding blue screen of death problems, but I still can't understand what is causing mine. I have checked and all my drivers are up to date.

The error appears as I play Mass Effect I&II. The shutdown recovery message claims:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1037

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002C88BB0
BCP3: FFFFF88006FDAFF0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\040210-24928-01.dmp
C:\Windows\Temp\WER-30950-0.sysdata.xml



dmp file attached.

Please help me. Thank you very much.

 

[EXCellR8]

i can't read the dumps but since I've had experience running both games my suggestion would be to disable hardware sound and install the latest C++ Redistributable libraries, x86 or x64. You may want to download and install the latest version of DX11 as well. You should also disable Automatic Restarts so the actual blue screen appears with potentially helpful information toward the diagnosis.