im prety sure i read through all the posts on here but i didnt find any info on how to remove the passwords on a dell latitude 3700...or maybe reading that many posts made me semi unconcious and i just missed it lol. the service tage thing is F5B2E if that is any help. i called dell and they said its a corporate service tag. thats because my dads company was throwing it away and he picked it up for me. anyways, if there is a way then please let me know, if not i called dell and they said to call back in a few days because the guy that does that stuff is out sick...go figure.