Dell support did it for me
Hello everyone,
I'm new here and had the same problem with a Dell Latitude D610 (our boss').
The main problem was that it was lost for more than a week, and then was found back again and brought back to us by two honest people (yes, such people still exist!).
However, we got to ask Dell support for both the admin password AND the disk password - which, after two days harrassing them, they actually DID. The admin pass the first day, the HDD pass the second day. So now, the computer is indeed unlocked. Entering the BIOS after having those passwords, I now see there's no admin password, however I had to set the disk password to blank.
There were no such password prompts before the loss, and the computer has not been tampered with (the data is still intact on it). Would this be due to the total battery discharge, which would have triggered the CMOS to set those passwords back or something?
Also noteworthy, the HD is a Toshiba on this laptop. As I have another laptop (an HP) here, I swapped disks: the Dell could boot on the disk (an IBM), but the HP couldn't boot on the Toshiba... I tried and booted the HP with a Knoppix CD, which couldn't read the disk at all: even reading the partition table triggered an I/O error... I think I hate the so-called "ATA security feature".
All the more that there is (was?) a HUGE BUG with HDD passwords and Dell BIOSes: when setting the HDD password, Dell BIOSes let you enter characters such as [, ], (, ), : and others which are ILLEGAL wrt that ATA security spec!