Dear Kim,
Thank you for writing back to us.
I do understand your concern in this regard.
Kim, I would like to inform you that the BIOS password can be reset by removing and replacing the CMOS battery in some models of the notebooks. In such cases, the users can refer the notebooks Maintenance and Service guides for the steps to remove and replace the CMOS battery on their notebooks. If the users are unable to do so, then they can contact the HP ASPs for service or send the notebook directly to HP for BIOS reset.
However, in some models of the notebooks, the BIOS is placed in a special chip which is integrated on the motherboard. In these cases, the only option is to reflash the BIOS chip.
The cost for the service for BIOS Reset includes setting up the service, notebook pickup and return to the address provided by the user.
Further, your comments have been forwarded to the appropriate people within Hewlett-Packard for their information and action. Should more clarification or information be needed, you may be contacted directly. Your input is important to us and very much appreciated.
I hope the above information is helpful to you and addressed your concern. If you need any further assistance or clarifications, please reply to this E-mail. We would be delighted to assist you.
Sincerely,
Sophia
HP Total Care