Editor's note: Guest author Pascal de Vink is a software engineer at TicketSwap, a creator of (connected) stuff with a passion for the web and a co-organizer of AmsterdamPHP. This article was originally published on dev-human.
I've been a lead developer for 2 years. It has been quite a ride and there were a lot of things I was unprepared for. I've always been a software engineer, mostly involved with the actual code. People tell me I have a very natural way of leading, which is probably why I was asked for the job. However, I never before considered what it takes to lead an entire team of engineers. I wish I had more preparation beforehand. So to give you, the reader, a head start, these are the topics I was unprepared for, so you can hopefully be a better leader than I was. Mind you, I didn't fail on all aspects, but most caught up with in me at one point in time.
Way less developing
Although this might or might not seem obvious, the simple fact is that a role as leader requires you to have more of an overview and less of an in-depth knowledge about what’s going on. I didn’t realize this until I was a couple of months into the job, which made me always struggle with wanting to know more about the in-depth problems and not having the time to do that. I had less hands-on time with code, but people still looked up to me to provide answers or insights to very specific problems they had. Way too late I learned to harness the knowledge of the entire team instead of trying to be the know-it-all. Knowing who had specific knowledge about what part of the system was much more valuable in my role and took a lot less time to achieve. It was a lot less fun than diving heads-first into the code though.
Because of the limited time I now had, I had to delegate way more than I was initially comfortable with. Asking someone to do something you know he/she is not comfortable with or doesn’t want to do is hard enough. Asking while actually telling is even harder, because it requires a certain level of empathy to make the right approach. Because I loved doing the work I had always done so much, it was also not very easy to let somebody else handle it now. I wanted control over what was happening and how it was happening. Sadly, I soon figured out that it’s not doable to maintain both control and get everything in a sprint done. I had to let it go.
Financial management / budgeting
The financial sides of things don’t often interest me much. However, as I was now responsible for a team of people, leading them to wherever it was we needed to go, money was suddenly a big issue. I was in charge of how much we would spend as a team and responsible for how much value we would add to the company in return. The closest thing to any experience with finances that I had were at home, doing some bookkeeping, but even that I didn’t do much and was happy to let somebody else handle for me. That was not enough this time around though. There were a couple of things that I had to manage: - Licenses we used - Third party contractors - Handle expense claims - Vacation days - Salaries (raises and salaries of new hires)
Specially the licenses (Zend server, Oracle) and the third party contractors were mostly a bore. Every month the bills would have to be checked to see if all the billed hours were actually spend and if the licenses were still complete. I managed to automate a lot of these things through the use of Excel and Jira, but it would still take a good whole day a month.
Hiring / firing people
Which brings me to another interesting point: hiring (and firing) people. I was very lucky to never have to fire someone in person. There was a time when the company didn’t perform so well and a bunch of people were let go, but that entire group of people were managed by my manager. I did have to hire people and in the current market that was a very hard task. Especially so when the company in question is not a sexy startup, nor is the stuff they're working on amazeballs, nor is the market that they’re in one that attracts a lot of people. It took me a lot of time interviewing people and even offering them a job (with a pretty good offer, mind you) only for them to choose another company. This is of course how the market works and I don’t blame anyone for pursuing the jobs they dream of. But it took up a lot of time with little benefit. In the end, I think I was not nearly focused enough! I spend so much time with the interviews and so little time in actually bringing in the right people that it was a very frustrating, tedious and, in the end, unsatisfying process. Later on, I saw how more focus on bringing in new people and lining them up for shorter interviews can have a lot of benefit.
Whenever you’re the leader of a group of people, you also cultivate the culture of that same group of people. It is often said that culture is that which you do or do not allow to happen. In that regard I was wildly unprepared. Although I was used to a bit of leadership and was not afraid to speak my mind whenever something was done that I though inappropriate, this was mostly from the comfortable spot as a peer or with a group of leaders backing me up. In this case, I didn’t feel like I had a group of other leaders backing me up, they were all busy building culture in their own teams. Neither was I one of the peers in the team, I was their leader. They looked up to me for leadership and that also meant defining what was and what was not allowed. Of course, this is easy when somebody makes a remark that couldn’t pass or does wildly inappropriate acts such as coming in late and/or leaving very early. The hard part was when this coming late and going early was done for a good reason, such as a sick spouse or child. Making the right choices every time a team member asked for something other than the usual (such as time off), I had to make a choice if I was to allow this. Not only that, I had to see how this would affect the entire team and how I would handle that effect. Sometimes this was easy: being open and transparent with a team really helps in creating understanding for both the team and you as a leader and the position you are in. Sometimes it was hard though, in such times where deadlines had to be met and team members were disgruntled with each other. It’s hard to both build a culture of positive sharing, honesty and transparency when faced with stress and a lot of negative emotions.
Stress, deadlines, negative emotions, set backs and other negative events are a part of life. I’m usually a glass half-full kind of person, but when met with the overwhelming feelings of an entire team, I found it hard to keep my head up and still try being the motivating leader that I want to be. If a retrospective is just one remark away from turning into a full-blown he-said she-said blame-game, I found it not enough to just be a kind and positive person anymore. I needed to draw strength from the other positive things in my life or I would be unable to bend this one negative thing around. This is also what I found hardest in the end. I was doing something I didn’t really love, in a way I didn’t think was good enough and it overshadowed a lot of positive events in my life. That made it so much harder to draw strength from those events to battle negativity in the team. Luckily, it wasn’t always this bad, but I was woefully unprepared for the amount of motivating I had to do.
As a good leader, I consider it my duty to not only keep the team running as smooth as possible, but also to help them grow beyond themselves. One of the things I was very unprepared for was mentoring. I feel like I have a natural tendency to listen to people and to help them grow, so I could wing it on the spot, but I would’ve liked to have had more experience with it. Thinking about it now, I always though mentoring was something that was done from top to bottom. Managers would mentor each other and they would mentor their teams. In the real world, this is not necessary how it works. I think experience with mentoring others earlier in my career would prepare me more for the leadership position. Initiatives such as PHP Mentoring can help a lot in this regard.
Feedback (inc. 360 degrees)
Next to mentoring others, I underestimated the power of reflecting on oneself and feedback from others. I was always in touch with both techniques, but failed to see that the leadership role was so much more demanding (specially in the beginning) that it was not enough to ask for feedback after a year, nor was it enough to look back in retrospect to my own acts after quite a while. Giving and receiving feedback was not really embedded into the culture of the company except for once a year. This was not enough to make it a habit or a useful tool. Looking back now, I should have asked for feedback way earlier, even before I landed in the leadership role.
Depending on the role, the leader is often the first to be asked “when is it done?” or “is there any time to do X?”. I had previously provided lots of input for those kind of questions, but was never put on the spot by a C-level manager to answer the question. Making a “resource” planning (hate that term, people are not resources) to see when developers where available to work on a project was not something I had ever done before, so I was uncomfortable estimating if we could take on another project. I later learned to trust more on the team to create a planning and to decide if they had enough time left. I also learned that there’s often a question behind the initial question. Learning what that question is often gives more breathing room when it comes down to the resource planning.
Although the job title might read “lead developer”, the biggest part of the job is dealing with people. Although I’ve always been in touch with my abilities to talk to people and I don’t shy away from any human interaction, I realized this way too late. In the beginning I focused too much on the development part and the frustration when I didn’t have enough time to do that. I learned that being able to take the time to sit down with someone to really understand their problem, however simple or insignificant it might seem, was a lot more valuable than the short-sighted development insight I was gaining otherwise.
Lead by example
When in a leading position, a position with (more) power and (more) responsibilities, one has to figure out what kind of leader one is. I’ve always been more of a fan of the bottoms-up leadership model as I think shouting down from an ivory tower doesn’t work very well. Also, I like how being a leader is not like being a boss, but more like being an enabler, enabling growth and creating opportunities for people. However, it might sometimes be a lot easier to just be the person who divides the work that has to be done and go back to your own work. Being an inspiring leader/enabler requires constant work and attention. I often felt like I could’ve done more to help my team grow or create opportunities to learn more. Most of those times I let myself be distracted by deadlines and stress.
Sickness / personal problems
Just a couple of days in on the job, people suddenly wanted to talk to me about sickness, their personal problems, vacation days, being stuck in their jobs, etc. A lot of these problems could be met with a healthy dose of common sense, but the stories I sometimes heard really stuck with me. I was really unprepared for any of these stories. I started to make the problems my own and instead of taking proper distance, I let my empathy get the upper hand. Being the person that I am, I started to process these problems unconsciously during my sleep and dreamed about them. This even led to a mild form of sleep deprivation at which point I had to actively take distance. Although I really felt like helping people with their problems, I couldn’t be the superhero they needed. All I could be was a listening ear and perhaps make it a little easier for them to be a part of the team. This was a harsh lesson for me though.
Another thing with mentoring and leading a team is pushing them forward. Within the company we used goals and KPIs for that and it seemed like good techniques to use. However, it quickly started to get real hard to align both personal and company goals. When a team member really wants to learn DDD, but the company is not even sure about continuing the product, it gets really hard to make that goal happen. If a big part of the yearly review are the set goals and KPIs at the beginning of the year, this is something to take into account! As a developer I often didn’t see (or want to see, or wasn’t allowed to see) the bigger goals the company set. I now see that my manager always found a way to align both goals and how hard a job that is. It means lots of lobbying for that one project and adjusting goals if they turned out to be impossible to reach.
One thing I didn’t realize is that being a leader also means that it often comes down to not only address your own team, but other teams or the entire company as well. Presenting plans for the next quarter or showing the progress the team made or explaining very technical matter in a non-technical way comes with the job. Luckily I had already dipped my toes into speaking at conferences. Organizing AmsterdamPHP also definitely helped me with this. Although these engagements would've been great opportunities for team members to grow, often times a certain amount of pressure behind having to deliver a certain message in order to get a GO on a project was required. I quickly had to learn that it wasn’t about how beautiful the slide deck was, but about the message and there were no second chances here.
Go forth and improve
Now that I've told you the pitfalls I encountered and the things I did not expect would hit me, I hope you can take these learnings and can proactively prepare yourself, so you won't make the same mistakes if you're ever in the same position.
Republished with permission. Masthead image web development 3d isometric by Shutterstock.