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EA apologizes after controversial Need for Speed social media account calls fan "milkshake brain"

Failing to bring all the boys to the yard
Facepalm: A good social media account manager can improve their employer's public image through thoughtful interaction with customers. But there's a vital distinction between giving an intelligent response to a genuine complaint and calling someone a "milkshake brain." Unfortunately for EA, its Need for Speed account chose to throw said insult at a fan, prompting an apology from the company.