Dell Dimension 9100 Rhapsody Windows XP Blue Screen of death BSOD Stop 0x00008086

By rhoadesre
Jul 30, 2008
  1. Dell Dimension 9100 Rhapsody on Windows XP Blue Screen of death BSOD Stop 0x00008086


    Saw an old thread about getting a BSOD with stop code 0x00008086. I was getting the same Blue Screen error when installing and using the Rhapsody music player on my Dell 9100.

    The culprit seems to be a combination of the Rhapsody Helix DRM Manager and the Intel / Dell drivers for the SATA drives.

    I fixed the problem by (in this order)

    1) Installing the lastest version of the Intel Matrix Storage Manager driver,

    2) Upgrading the BIOS (from Dell's website)

    3) Switching the drive controller setting in the BIOS from RAID Autodetect/AHCI to RAID Autodetect/ATA.
    a) Start the computer, and then press <F2> to enter the Setup program.
    b) Use the <Arrow> to select Drives, and then press <Enter> to expand the Drives node.
    c) Use the <Arrow> to select Drive Controller:
    d) If the Drive Controller setting is RAID Autodetect/AHCI, set Drive Controller to RAID Autodetect/ATA.
    e) Press <Esc>, use the <Arrow> to select Exit, and then press <Enter>.

    The first step got me past the install of Rhapsody, but the system was unstable until I completed the last two steps.

    Hope this helps others.
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Good work. That info will be useful. Thanks.
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