Windows restarting all the time

By carper18
Jan 6, 2008
  1. hello all 1st post my pc keeps restarting all the time ive run avg,spy bot and they have not found anything so put up report i keep gettin hope someone can help me thanks sean

    Windows Explorer

    Stopped working

    06/01/2008 08:39

    Report Sent

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6000.16549
    Application Timestamp: 46d230c5
    Fault Module Name: StackHash_66eb
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bdc9
    Exception Code: c0000374
    Exception Offset: 000af1c9
    OS Version: 6.0.6000.
    Locale ID: 2057
    Additional Information 1: 66eb
    Additional Information 2: d599c7ad827db76dd5a39cf79ff1976a
    Additional Information 3: e312
    Additional Information 4: 9a4c1494f55529d6f0241b1be0edba9b

    Extra information about the problem
    Bucket ID: 529417662
  2. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Sorry for double post -> it was a botched Edit attempt
  3. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Through control panel go to administrative tools -> Event viewer -> pull up and post the event that way with the Event ID and source

    In a lot of cases, these errors are caused by 3rd party shell extensions that are not functioning properly. (when you right click your desktop you will see things in the right click menu such as 'scan with AVG' or 'Winzip') Free ShelExView Utility download and run it. Sort the rows so that all of the microsoft extensions are together and all the 3rd party extensions are together. Disable all of the 3rd party extensions. Try opening windows explorer and see if it works, if it does then you can start enabling the extensions one at a time each time testing explorer. If it stops working you know which extension was causing the crashes. If disabling all 3rd party extensions doesn't fix this ->

    Try running HouseCall to see if it turns up any malware. If it doesn't ->

    Click on the paper clip above to attach a file then navigate to C:\windows\minidump\minidump.dmp and attach it here so that somebody can debug it for you. I have 26 error messages and the related KB article saved so there are a lot of different causes all dependent on what operating system you have so... What OS do you have?
  4. carper18

    carper18 TS Rookie Topic Starter

    thanks for the help Blind Dragon but i sorted it was a file that i could not delete i used pocket killbox and that delete the file and it stopped restarting happy days

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