wildman6801
Posts: 62 +0
I have recently purchased a new Seagate hard drive to replace my main hard drive in my computer. I used a tool called "Seatools" that came with the new drive to clone my old hard drive to the new hard drive. The clone was successful but I have been having problems trying to perform nightly backups using Mozy Backup Service. When Mozy tries to create a Volume Shadow Copy Windows XP SP2 with all the latest updates, issues a Blue Screen Of Death.
The BSOD message is a "Bad_Pool_Header" Stop 0x00000019. I have researched this error message and find out it could be many different possiblities including TCPIP stack overflow to services not being configured correctly to issues with Memory or other hardware. So I began a proccess of elimination to figure out what the problem was. I first looked at the dump file that was created by Windows XP SP2 using a tool from Microsoft. I see that the problem is coming from a file on the hard drive. So I did a disk defragger and a scan disk with the repair any bad sectors option turned on. It found no errors so I went back to the old hard drive to see if this problem was happening with the old hard drive. It was not so I reclonned the old hard drive back onto the new drive and the problem didn't go away. I repeated the disk defragger and scan disk and it found no errors.
I then made sure my antivirual program and spyware cleaner application were up to date and ran them to see if this may be a virual issue or a spyware problem. It found nothing. I then used the Nortan on-line tool to verify what my antivirual software said. The results were the same. So I then wanted to see if this was a problem with just Mozy or if it was operating system wide.
So I then used the built in backup software that came with windows. When I ran the Microsoft Backup Utility it caused the BSOD while it was Creating A Volume Shaddow Copy. The same problem that Mozy was getting. So I now know what the problem really is. It is either with the Volume Shadow Copy Service or the MS Shadow Copy Provider Service or both. So I then wanted to verify that all the operating system files were what was shipped with Windows XP SP2.
I used the build in System File Checker to verify that all the operating system files were correctly copied over from the old hard drive. They were all fine. So I then used Windows XP SP2 CD to do a clean in-place install of the operating system.
After this was completed I had to reinstall all the Microsoft service packs and updates that came after the shipment of Windows. After doing all of this and rebooting the computer I ran the Microsoft Backup Utility and I received the same Blue Screen Of Death message as before. So after all of this I wanted to make sure that this was problem was not being caused by a software or hardware conflict.
So I used the MSConfig utility built into Windows to turn off all non Microsoft Applications and reboot. After doing so, I ran the backup again and still received a Blue Screen Of Death. The same as before.
I have now contact Microsoft Support to see if they can help. The representative has told me that he will have to research this further to find out. It has been over a week now since I have heard from him.
I am wondering if any one has had this issue with Windows XP SP2 or not. If so have you been able to fix this kind of problem. I have been thinking about doing a clean install no in-place install but a wiping of the entire hard drive and starting from fresh. The only reason I haven't done this is because if I do this I will have to re-upload all of my data to Mozy Backup Service again. This won't be bad if it wasn't over 100 GB of data to sent to them again. I only want to do this as a last resort.
Thanks,
Travis Smith
The BSOD message is a "Bad_Pool_Header" Stop 0x00000019. I have researched this error message and find out it could be many different possiblities including TCPIP stack overflow to services not being configured correctly to issues with Memory or other hardware. So I began a proccess of elimination to figure out what the problem was. I first looked at the dump file that was created by Windows XP SP2 using a tool from Microsoft. I see that the problem is coming from a file on the hard drive. So I did a disk defragger and a scan disk with the repair any bad sectors option turned on. It found no errors so I went back to the old hard drive to see if this problem was happening with the old hard drive. It was not so I reclonned the old hard drive back onto the new drive and the problem didn't go away. I repeated the disk defragger and scan disk and it found no errors.
I then made sure my antivirual program and spyware cleaner application were up to date and ran them to see if this may be a virual issue or a spyware problem. It found nothing. I then used the Nortan on-line tool to verify what my antivirual software said. The results were the same. So I then wanted to see if this was a problem with just Mozy or if it was operating system wide.
So I then used the built in backup software that came with windows. When I ran the Microsoft Backup Utility it caused the BSOD while it was Creating A Volume Shaddow Copy. The same problem that Mozy was getting. So I now know what the problem really is. It is either with the Volume Shadow Copy Service or the MS Shadow Copy Provider Service or both. So I then wanted to verify that all the operating system files were what was shipped with Windows XP SP2.
I used the build in System File Checker to verify that all the operating system files were correctly copied over from the old hard drive. They were all fine. So I then used Windows XP SP2 CD to do a clean in-place install of the operating system.
After this was completed I had to reinstall all the Microsoft service packs and updates that came after the shipment of Windows. After doing all of this and rebooting the computer I ran the Microsoft Backup Utility and I received the same Blue Screen Of Death message as before. So after all of this I wanted to make sure that this was problem was not being caused by a software or hardware conflict.
So I used the MSConfig utility built into Windows to turn off all non Microsoft Applications and reboot. After doing so, I ran the backup again and still received a Blue Screen Of Death. The same as before.
I have now contact Microsoft Support to see if they can help. The representative has told me that he will have to research this further to find out. It has been over a week now since I have heard from him.
I am wondering if any one has had this issue with Windows XP SP2 or not. If so have you been able to fix this kind of problem. I have been thinking about doing a clean install no in-place install but a wiping of the entire hard drive and starting from fresh. The only reason I haven't done this is because if I do this I will have to re-upload all of my data to Mozy Backup Service again. This won't be bad if it wasn't over 100 GB of data to sent to them again. I only want to do this as a last resort.
Thanks,
Travis Smith