Gaming Valve launches Steam Support Stats page to show customer service wait times It deals with around 75,000 requests per day By Rob Thubron, May 3, 2017, 12:15 PM 6 comments
Industry Charter completes acquisition of Time Warner Cable, will phase out tarnished brand name By Shawn Knight, May 18, 2016, 5:30 PM 8 comments
The Web Mobile Reports claim that Facebook will soon introduce ads inside Messenger By Rob Thubron, February 19, 2016, 8:30 AM 11 comments
Industry Mobile Sprint axes 2,500 jobs as part of $2.5 billion cost-cutting restructuring By Shawn Knight, January 26, 2016, 6:15 AM 3 comments
Apple Hardware Man sues Apple for "wiping his life" after store deletes years of data from his iPhone By Rob Thubron, November 30, 2015, 12:15 PM 16 comments
Industry DigitalGenius raises $3M for its artificial intelligence powered customer service agent By Dieter Holger, June 23, 2015, 9:00 AM
The Web Industry Comcast does a U-turn, admits rep from retention call was doing "what we trained him to do" By Himanshu Arora, July 23, 2014, 12:15 PM 23 comments
The Web Industry Customer service call from hell: Listen to what happens when a man tries to cancel his Comcast By Himanshu Arora, July 15, 2014, 10:15 AM 33 comments
Mobile The Web Amazon shares Mayday customer support stats and unusual customer requests By Jose Vilches, June 13, 2014, 5:00 PM
Industry Cable and Internet service providers offer the worst customer service By Shawn Knight, August 21, 2013, 3:00 PM 18 comments
Industry Amazon is on a hiring spree with plans to add 7,000 new employees By Shawn Knight, July 29, 2013, 10:22 PM
Industry IBM's Watson conquers Jeopardy, cancer and now customer service By Jesse Schoff, May 21, 2013, 5:30 PM 12 comments
Gaming Industry Razer will honor erroneous 90 percent off coupon code By Shawn Knight, April 19, 2013, 2:00 PM 14 comments
