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HP forced customers to wait 15 minutes for tech support - on purpose - backpedaled after backlash

After backlash, HP said it was just trying to raise awareness of its online support options
Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on technical support calls. Even HP's customer service staff criticized the bafflingly dumb move.
Full story By Alfonso Maruccia, 14 comments
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