Customer service articles

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Google Wearable Tech

Google continues to "ruin" Fitbit for users by discontinuing web app interface

Editor's take: When Google was a lowly upstart, its motto was "Don't be evil." It even listed the phrase prominently in its corporate code of conduct. After the Alphabet restructuring in 2015, it was changed to the tamer-sounding "Do the right thing." It's telling that by 2018, Google no longer had a motto and had removed both phrases from the company CoC. It makes sense, considering the company no longer lives by either creed.
Full story By Cal Jeffrey,
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Tech Culture Software

Google is testing a feature that holds customer service calls for you until a human representative arrives

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, sometimes for over an hour, before speaking to a live person. Google is testing a feature that allows technology to take your place for the initial steps of a call.
Full story By Daniel Sims, 10 comments
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Gaming Security

Watch out for phishing emails from 2K Games Support, it was hacked

When it rains, it pours: Still reeling from a GTA 6 leak over the weekend, Take-Two got nailed with another data breach. This time it was subsidiary 2K Games taking the hit when a hacker accessed an internal support account and began sending out official 2K emails with links to a phishing website. It is still unclear if Take-Two has contained the intrusion and how many customers were affected, but the entire 2K support division is shut down until further notice.
Full story By Cal Jeffrey,
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